I has been a staff of Lightinthebox for years, and also the Store Rep for Lightinthebox, so what's your questions! 0,0
[AMA] I am Lightinthebox's staff (&Lightinthebox Store Rep) - Ask Me Anything
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i don't know how to share picture here, so i put it in my facebook. here we go
https://www.facebook.com/photo.php?fbid=343991646072648&set=…Haha, your cat is amazing.
I love the fat face cats.lol she is unhappy recently due to i'm busy with work and no time play with her.
Are you the sister company of gearbest?
no, we are competitor
My order (#26460774 of 2017-11-27 16:46:47) has disappeared from the "My Orders" page. I have been billed. Has my order been lost? Can you please check?
Thanksmorning mate, i will check this asap and give you feedback
morning, our IT guys still trying to fix this problem, and here is your order information, you can track it here first:
order number:26460774
track number:LH202482283CN
Heya!
I've always been interested in knowing where websites like LightintheBox/Gearbest etc obtain their stock from? Like an Android tablet from Lenovo, do you guys buy directly from the company and are a licensed seller or do you buy from a licensed seller and sell under your name.
The reason I ask is because I wish to know how warranty claims and such are made, say someone buys a Lenovo tablet from you, and runs into problems, they contact you and what happens after that?
Thank you for your time, appreciate it!
Awesome cat! :D
Take care bye!
do you guys buy directly from the company and are a licensed seller or do you buy from a licensed seller and sell under your name.
we are both actually，we can get some stock from the company, but they only offer limited stocks to us, like xiaomi. so we need get more stock from other place when we have more order. most time is buy from a licensed seller and sell on our site. we called these seller is our supplier. so when there have any order problem, we will contact supplier to offer exchange unit or others.
Sweet thank you for the reply!
Have a nice day!
Why does Lightinthebox feel the need to send 20 emails to me in less than 7 days?
I signed up and made a purchase Monday of a Raspberry Pi, Payment Confirmed e-mail, then on Wednesday a Order Shipped e-mail. Two useful emails, however there has been 18 other e-mails that are just trying to get me to purchase other items from your company.
Why would I want to reward or recommend a company with further purchases when they harass me with e-mails?
Bit grumpier than I wanted, but I unsubscribed earlier in the week and still got 2 more today.
i hate these too, and report too many time. but unfortunately no one listen to me lol. do you mind send the email you still received to me? so i can figure out how to avoid these. my email:[email protected]
What's your backend?
Hi,
For my order 1711260026386878, paid on 26th Nov 2017, it has not been delivered even though they said it will be shipped by 4th December.
Website said the Order is shipped on 12th Dec and i can not track my Order.
It is a shame i can not track through neither the courier company website nor using LightIntheBox website.how do i know where has my order reached?
Thanks,
PhaniPaymentConfirmed(收款已确认) 2017-11-26 16:35:09.0 System 风控系统自动确认
Processing(处理中) 2017-11-26 16:35:09.0 System auto push the payment confirmed order to start fulfill
Processing(处理中) 2017-11-26 16:35:09.0 System 增加赠品 orderId:62511163 SKU:S006363800001 数量:1
Processing(处理中) 2017-12-02 21:24:33.0 System 订单的预计入库时间由2017-12-02 09:29:17.0变更为2017-12-08
Processing(处理中) 2017-12-06 20:09:25.0 System 变更地址由ticketId:16855791发起
Processing(处理中) 2017-12-06 20:09:25.0 System 订单地址变更,原始地址为：Nageswari Ravinuthala/10-227 Vasanthapuri Colony/Malkajgiri Near Rahgavendra Mutt/Hyderabad/Telangana/India/560047
Processing(处理中) 2017-12-08 18:05:37.0 System System逾期自动联系客户：rewards:INR Rs516.0,limit:INR Rs1032.0,expire:2018-03-08 23:59:59
AllMatched(全部匹配) 2017-12-09 13:32:45.0 System all items matched
AllSentToWH(全部发送库房) 2017-12-09 13:32:46.0 System all items sent to warehouse
AllSentToWH(全部发送库房) 2017-12-09 13:32:46.0 System 订单毛利低(币种USD),-21.03(订单毛利)=82.75(订单金额) - 74.12(包裹商品成本金额) - 29.66(包裹指定快递公司运费金额),配置平均毛利=-10.0
ContactingCustomer(联系客户) 2017-12-09 13:32:46.0 System 订单毛利偏低
ContactingCustomer(联系客户) 2017-12-09 18:22:15.0 tanweiwei 批量通过
Processing(处理中) 2017-12-09 18:22:15.0 tanweiwei 批量通过
AllMatched(全部匹配) 2017-12-09 18:22:15.0 System all items matched
AllSentToWH(全部发送库房) 2017-12-09 18:22:15.0 System all items sent to warehouse
AllSentToWH(全部发送库房) 2017-12-09 18:22:15.0 System 订单毛利低(币种USD),-21.03(订单毛利)=82.75(订单金额) - 74.12(包裹商品成本金额) - 29.66(包裹指定快递公司运费金额),配置平均毛利=-10.0
Shipped(已发货) 2017-12-12 17:22:11.0 System all items shippedhi here is full information, your order was delayed due to OOS and also address information changed, send out on 12/12. track number:1320758316
you can track it on 4px site first
http://track.4px.com/query/1320758316after 4px handle this to DHL, you will get track information from DHL. shipping company get too many package recently, specially 4px, so their process time might few longer than usual.
Few more questions
- What is OOS?
- 4px handle to DHL? is this part of Shipping? Where is my order now?
- I have paid for expedited shipping and have paid for this already.
- It took 16 days for the order to move from Paid to Shipping and now you are telling it will be delayed further? This means, i may not receive order this year at all? Such a joke, isnt it?
1.Processing(处理中) 2017-12-02 21:24:33.0 System 订单的预计入库时间由2017-12-02 09:29:17.0变更为2017-12-08
due to black friday get too many order, so all stock run out of,need wait supplier restock. items stock supposed to arrive on 12/2 and send out. but warehouse and supplier very busy so put off to 12/8.
2.4px handle to DHL is part of shipping, your order is hold on by 4px for now.
3.i will try to apply some compensation for this delayed.
4.i suggest you pm me next time when the order not send out in 3 business day, so i can check order status for you. the order actually leave our house on 12/12. but shipping company recently take few longer than usual to process package. so shipping time might also few longer than usual. anyway, very apologize for this delayed.
OOS is short for out of stock
Hi rep my order 1711270526429688 made on the 27th of November is still pre-advised status on the tracking info.
Been packed more than 10 days after buying it: costumer service ,unapologetic, said that that was normal and is gonna take between 10-20 days to arrive. Not normal at all!
I am really disappointed . That's not a good way to do business.the same thing happened to me!
advertiesd 4-5 business days shipping, my order was shipped on 18-Dec-2017, and their reply was:-
"We're sorry to tell you that we used Postal Service to ship your order incorrectly. We sincerely apologize for the inconvenience.Your order was shipped out via Postal Service on 2017-12-18. The tracking number is RS993586948NL. You can track it in the following link:
http://www.17track.net/enNOTE: The online tracking information may be updated slightly later than the actual shipping situation, we ask you to be patient while waiting for the updates.
Due to an extremely busy schedule of the customs, it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by 2018-01-25, please contact us as soon as possible.
As a token of our apology we offer you a rewards worth 15% Order Amount,USD.
How to use your rewards:
https://www.lightinthebox.com/download/1eb3978f-2096-4a22-8a…We apologize again for the delay and any inconvenience this may have caused. Thank you for your patience and support.
Sincerely,
CustomerService
lightinthebox.com Customer ServiceWILL NEVER BUY FROM THEM AGAIN. i asked them to cancel my order and they just ignored. the reward is ridiculous because you have to spend double the amount of the reward to be able to use it. AS if i would want to purchase from them after this has happened. and they ignore my requests to cancel the order.
I complained to a supervisor and got a 15% refund on my order. $499.95 USD phone = $74.99 USD refund to my Paypal. I suggest you ask for the same since they screwed up so badly with the shipping. I'll never ever order from them again either.
Yeah i didnt update, they also offered a 15% back on purchase price, but only after i submitted a complaint and suggested this instead of their crap 15% back as a store reward…. They also then changed the latest arrival date from 15-Jan-2018 from what they first stated 25-Jan-2018.
@nrfy:
Did you order a OP5T as well? That's the exact date they have suggested for me (from the start) but my order didn't ship until 21st Dec (ordered on 13 Dec). I suspect they were waiting on a supplier to get stock, so your phone and mine may have been shipped around about the same time?
I note from your tracking number the rep posted above, it has been pre-advised since 18th Dec, mine since 21st Dec but still showing the exact same as yours.I'm really pissed about this, I specifically ordered from LITB because they offered express 4-5 day shipping, and was hoping to get it before the new year. Not happening now.
yup ordered the OP5T as well. Yup i only ordered from them because of the express shipping too. My friend ordered a couple of days after me and had it shipped out 3 days later than me and already received it yesterday.
Same Boat. I bought the OP5T on Dec 11th, it was shipped on Dec 18th and then the following:
2018-01-12 05:53
The item is on transport to the country of destination2018-01-03 20:42
The item is at the PostNL sorting center2017-12-21 06:42
The item is pre-advisedIt hasn't reached Australia yet. It was supposed to be the express 4-5day shipping I got the same exact same excuse as the previous post. It seems that the sorting center is like a lottery, whoever gets picked first.
Tracking number: RS993585369NL
Here's what mine looks like:
11-01-2018 14:40 The item has arrived in the country of destination AUSTRALIA
09-01-2018 01:21 The item is on transport to the country of destination
06-01-2018 19:41 The item is at the PostNL sorting center
21-12-2017 06:42 The item is pre-advisedStill, no updates since it arrived in Australia on the 11th. I'm not expecting to see it for another 10 days or so, late January I am guessing.
Notice how your item was at the PostNL sorting centre before mine, yet mine already shows it's arrived in AU? It really is like a lottery…A lottery I'll never play again with LITB.
I'll get mine when OPT6 is released.
@JohnnyBEEK:
I got a sorry we missed you card from Australia post today. My phone is at the post office, unfortunately I got home at 5.05pm and the PO closed at 5. Hopefully yours isn't too far away.Mine still in transit to Australia.
Now I just hope I get it and it is actually my OPT5T.
Leveling expectations.
@JohnnyBEEK: Mine came very well packaged and no sign of it being mistreated.
Have got it up and running now, very nice so far - I'm at work though so haven't had much of a chance to really get everything set up the way I want it yet.Good luck with yours when you finally do get it.
hi mate, sorry for the late reply. just back from long vocation. i have checked your order, paid on 11/27 and send out on 12/9. due to shopping seasom, our warehouse and shipping company's process time more longer than usual on whole Dec. so many package was delayed. here is your track number:RS993501576NL
new track information will update when the package arrive on destination. very apologize for this trouble.Not happy ,I'll be asking a refund with my credit card.
10 days to source the item plus 40 days to ship it and looks like is still at Post NL sorting center right now.
Rather then me chasing a parcel I'll have you chasing your money.
You need to step up your game to succeed into this market, your competitors are well ahead.
Spam, spam, spam. I bought something from LITB and now I get constant emails, sometimes one a day, sometimes four a day. I have hit "unsubscribe" so many times and it tells me my email preferences have been updated but I still constantly get emails. This has really turned me off LITB. How can you be taken seriously if you don't honour your unsubscribe function?
hi mate, very apologize for this bad experience. you can try here to get ride off this or just pm me your email and i will inform IT guys removed it from email list.
https://www.ozbargain.com.au/node/313873and if you still get some email please resend it to me, so i can better check what's wrong and correct it.
my email:[email protected]Thank you for the reply, rep. I have unsubscribed using your method so I will wait and see how it turns out.
:) thanks for you kindly understand, i know this is annoy get too much email every day, i have report this too many time to, but IT guys always ignore me. fix this must too difficult to them i guess lol. any way, feel free to pm me if still have any problem.
Purchased a fitness tracker from you some months ago.
No English instructions.Simply cannot get it to work.May be faulty for all I know.
I was so glad to have finally rid myself of your unrelenting SPAM that the matter was not pursued.
Since then I have made damn sure not to buy from you again.
Your comment?
I warn people before buying at this store. further I will write the numbers of my problematic orders, I suspect that the store is scammers and in fact nothing is sent. (or rather send only one-tenth of the orders)
Order Number: 1711110726036660 2 weeks it took support to check the status of tracking :"Item detained (unfit for Airmail delivery). Please contact the companyyou made this purchase from."
Order Number: 1710200125662226 never arrived
Order Number: 1711230526290408 Order Date: November 23, 2017 = The item is pre-advised
Order Number: 1712040426637360 fake track number
Order Number: 1712040426637139 fake track number
Order Number: 1711271526449923 fake track number
Order Number: 1711091326002120 fake track number
Order Number: 1711081425985070 fake track number
Order Number: 1711010125849520 never arrived
Order Number: 1707140024082888 fake track number
Order Number: 1711230226286866 never arrived
Order Number: 1711230226287120 never arrivedhi mate, considering we are oversea store and also whole December was shopping season, so need few more patience. and also i promise if your orders not arrive in 2 months after it ship out, pm me and i will offer you full refund. we even support paypal which can help you get peace in mind. again very apologize for the package delayed.
Oscar
Your behavior is unfair and indecent. I paid for my order and it took a whole month to have the order prepared for dispacth. Then I have been waiting for 2 month for delivery and I have not received anything yet. Meanwhile you have been using my money for 3 months and now you expect me to entreat you to give my money back?
In particular it concerns my order number 711010125849520 Order Date: November 01, 2017
I got neither ordered item nor my money backyour employees contacted me, and offered to wait until March 15, is this a joke? I have already waited more than 2 months, do you propose to wait another 3.5?
hi mate, sorry for the late reply, too busy today. i checked your order 25849520, it's send out on 11/2 and considering this is more than 2 months, i will process refund for you. when it done i will let you know. very apologize for all these trouble.
i have create a priority ticket for you, our CS will process refund in 24 hours. and also we will offer US$10 rewards as compensation.
@sokolster: no, just recently have too many shipping problem due to Xmas sale, so i always check pm message first to solve it, some times will missed some comment in topic. that's why i always let user pm me their problem.
@sokolster: hi again,CS told me they have processed the refund, might take few days return to your account, if you have any other problem feel free to let me know. very apologize for all these trouble and hope you have a good day.
@MiniInTheBox: thanks for the quick resolution of my problem after your intervention. but the story repeats with the order 1711081425985070.
I have been waiting for him for 2 months - your support is writing: For order 1711081425985070, as the tracking information the order should have arrived in the country. But it is still in transit. Please wait patiently! I will contact our logistic dept to search the order, it usually takes 1-2 months to get the result.
Why do not you share the track number with this parcel with me?
Hi, and awesome looking cat!!
Ordered n paid on 24 Nov dashcam order number 1711240726325231. It's just not happening is it. As in its never been sent. Tracking number shows no movement again for last week. Prior to that, 20 days no movement etc etc. It's still in China
• Don't send me a Huge detailed list of transfers and received Dribble. It doesn't help at all.
•Do send me an honest reply.
Much prefer that.OK, that being said, I do realise it was over Xmas period, and I can only imagine how hectic it could be. Bit like a circus.
So yeah, just keen to get item, as others received there's before Xmas.
Thank you Paul Z.checking now, will give you feedback later
hi again, checked with ship team. your package was handle to shipping company on 11/25, but according to the newest track information, left on China on 1/1
2018-01-01 06:31
已交航空公司运输due to shipping company get too many package on Dec, so they adjust some package's deliver plan. that cause is transfer on China from 1 place to other place
if this not arrive before 1/25, which is 2 months when it leave our warehouse. please knock me and i will help you get your money back.
very apologize for this trouble
Sincerely
OscarThanks for swift reply Oscar. I appreciate it.
Have ordered many times before and was and still am happy customer. Just a bit lucky this time.
I'll sit and wait, and yeah..
Cheers.Thanks for swift reply Oscar. I appreciate it.
Have ordered many times before and was and still am happy customer. Just a bit lucky this time.
I'll sit and wait, and yeah..
Cheers.Hi Oscar, it's just showed up being processed again. This us the fifth time. I can't see this happening.
I would really like to purchase that item, for that price. And I really need a dash cam. Surely the fifth time processed shows it is not going to be sent. So can we accelerate the process, of refunds or send another item via pigeon ?? Ha Ha!
I'll leave it with you and thank you.And………….. Nothing.!
@Turbovich: hi again mate, sorry for the late reply. recently was busy to solve pm message's problem. forget fellow this. i will inform ship team check this package's status today and decide refund or resend or whatever.
@Turbovich: Refund is done Paul, more detail please check your ticket. apologize for all these inconvenience
I ordered the Dafang Smart IP camera on 30 Jan 18 (#27788775), took 2weeks to arrive only to find out that LightintheBox sells a camera which everyone is complaining about and doesn't work with IOS!!!. Sent it back based on the RMA instructions to use the CHEAPEST postage possible which doesn't include tracking or insurance. Now it is already end MAY!!! and I have still not received my refund.
These guys are adding insult to injury, having to ask me to pay to send the damn unit back to them so all in all, I have nothing in hand and spent around $60 or more on this crap. To be honest, I am starting to suspect this may be a scam, how can they say they will refund the postage when it cost about the same as the unit? they may as well save the effort and just refund? Perhaps they sell dogdy items and get people to post them back with no tracking/insurance (which i presume they will not pay for) and then claim it is lost. Anyoneelse think this is a SCAM?!
I would say OZbarginers beware until they show better behaviour!!!!.
Show us a picture of your office :D