JB Hi-Fi Refund Policy on Unopened items?

OzBoganYeah on 20/11/2017 - 12:30
Last edited 20/11/2017 - 13:17 by 1 other user

Anyone know? Or even better, anyone who works there ? I found this and it says yes it's OK to refund. Will this link hold up? I've had bad experiences with faulty and not as advertised items on the past.

TLDR; Can we refund new unopened still sealed items? Bought last week for friend's birthday present but he already has it and doesn't want it. I don't want store credit. Extra Item it came with is slightly damaged, so it was damaged before I bought it.

I bought something last week and it came with an extra item. Didn't check, just put it away in a cupboard till I got it still in the bag. Do you think they'll refund me? Will they force me to have store credit? I weeded them and they ignored me. I called the store and guy I spoke to gave the vaguest non-committal response.

Electrical & Electronics

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • ronnknee on 20/11/2017 - 12:32
    +29

    Your TLDR is just as long as the story.

    • [Deactivated] on 20/11/2017 - 13:25
      +11

      Actually, its longer.

    • Baysew on 20/11/2017 - 13:29
      +3

      OP wants to know if JB will give a refund for a change of mind purchase, they claim extra item was damaged at time of purchase.

      • OzBoganYeah on 20/11/2017 - 13:34

        Ding ding ding! You're correct. The item I purchased is not damaged.

      • OzBoganYeah on 20/11/2017 - 13:35

        Thanks

    • OzBoganYeah on 20/11/2017 - 13:38
      -4

      Appreciate your valuable and informative response.

  • HighAndDry on 20/11/2017 - 12:40

    If it's damaged, you're entitled to a replacement. If it's completely broken and/or completely not as advertised, you're entitled to your choice of replacement or refund.

    You don't have any entitlement to a refund for "change of mind".

    • ozhunter on 20/11/2017 - 12:50

      You don't have any entitlement to a refund for "change of mind".

      From the link, it seems like he does if it is unused, unopened, and packaging in good condition(which apparently doesn't seem to be the case).

      • HighAndDry on 20/11/2017 - 12:54

        From the link:

        To obtain a refund or any other remedy please visit your nearest JB Hi-Fi store or contact us via our website at www.jbhifi.com.au/contact-us. You will be required to provide proof of purchase from JB HI-FI. JB HI-FI needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault.

        Edit: I note I see what the table says, but the document doesn't actually say that it's an entitlement anywhere.

      • OzBoganYeah on 20/11/2017 - 13:33

        The product is fine (that I paid for), it's in perfect condition. However the extra item I got (didn't pay for) was damaged.

        • HighAndDry on 20/11/2017 - 13:40

          They can replace or refund that item, just because it's one transaction doesn't mean they have to refund or replace all the items together.

          Also - very convenient that the free item just happens to be broken when you discovered your friend had the other item already and wanted to get a refund…

        • OzBoganYeah on 20/11/2017 - 14:38

          @0blivion: appreciate your vote of confidence. I, and assuming many others, don't generally check what we buy. I tend to think most things we buy are not defective or faulty.

    • OzBoganYeah on 20/11/2017 - 13:37

      The actual item I paid for is not damaged. The extra free item was damaged though and I didn't notice until yesterday.

  • boomramada on 20/11/2017 - 12:53
    +7

    why don't you go to a JB HI store and find out your self?

    • JimmyF on 20/11/2017 - 15:25
      +3

      What? thats crazy talk

    • Phoenix602 on 26/11/2017 - 23:02
      +1

      Because he probably can't be (profanity) going to the store lol

  • OzBoganYeah on 20/11/2017 - 13:36

    I'm trying to see if others, in a similar situation to myself, have been successful in obtaining a refund.

  • try2bhelpful on 20/11/2017 - 13:52

    I have returned items to JB and got a refund in the past (I can't remember if it was gift cards or credit card refund). However, this was quite a while ago things may have changed. If you've got any hope then all the seals need to be intact to indicate it hasn't been opened and you will need the receipt.

  • jace88 on 20/11/2017 - 14:52

    I've gotten refunds before but it really depends what it is I guess and the staff discretion.

  • JimmyF on 20/11/2017 - 15:25

    Will they force me to have store credit?

    Do you have a receipt? If not, then yes you're only entitled to a store credit.

    • tier1operator on 23/11/2017 - 16:02

      No store credit will be given unless proof of purchase can be presented. Receipts can be reprinted but you must provide the date it was purchased, the store, and the item purchased. Refunds will be given to the choice of original payment method or gift card. If original payment method was EFTPOS/card payment, the refund must go back onto the original card.

  • PAOK11 on 20/11/2017 - 16:05

    I've done it but it was not a pleasant experience as the attendant treated me like a thief. Glad they refunded me the retail price & not the sale price, I might have mentioned the mistake if they were a little nicer to me. Anyway ended $200 up that day

    • NotJustChickenDinner on 20/11/2017 - 16:39

      did you not have the receipt?

      • PAOK11 on 20/11/2017 - 16:41

        I had the receipt

        • markj on 15/07/2018 - 22:40

          then they refunded the full price by mistake?

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