Received Second iPhone X from Telstra

Leyiy1234 on 18/11/2017 - 23:58
Last edited 19/11/2017 - 15:27 by 1 other user

I put in an order for an iPhone X on Telstra’s premium plan. But I cancelled my first order because I wanted to get their VCB. Managed to get it a few days later through the phone and they helped me cancel my first order.

Just received the phone few days ago but it came with 2 phones. One had my first order’s reference number and the other had the second. I’ve called Telstra up and they have confirmed the first order is cancelled and would not be getting a phone and I’m not paying for a second service.

So can I just keep the phone? Will they be able to trace is back and ask for the phone back? Can I use it?

Edit: thanks everyone for the feedback. I will contact Telstra and getting them pay for the shipping back to Telstra.

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Comments

  • PissLUR on 19/11/2017 - 00:04
    +24

    Cmon.. You know what you need to do.

    • steven6 on 19/11/2017 - 00:32
      +2

      Next thing we will see it under "Deals", "2 iPhones for the price of 1 from Telstra"

      • pegaxs on 19/11/2017 - 09:15
        +6

        Or next thing will be another post asking “Telstra messed up and sent me two phones, now they want one back after they messed up. How do I get to keep both phones?”

  • HardQuiz on 19/11/2017 - 00:23
    +5

    Why do I feel after every iPhone released we get this question ?

    Either Telstra are incompetent or people’s moral and ethical compass is lost….hmmm

    • smuggler on 19/11/2017 - 00:25
      +1

      people’s moral and ethical compass is lost….hmmm

      IT's clearly this. IF people actually cared about others and were more honest, then we'd live in a better society.

    • CyberMurning on 19/11/2017 - 01:21
      +5

      yes i came in to write the same i think i saw post about this similar case when iphone 7 or 8 got released.

      hmmm maybe next year i will just randomly order from optus telstra voda, if no duplication then just return all of them. if there is a dupe, then PROFIT

      • Kangal on 19/11/2017 - 09:43

        It was an iPhone 7 for a year ago, not a recent iPhone 8.
        There was another similar post about a SGS8 and an iPhone 6S Plus.

        …if I recall, two were from Telstra and one from Optus.
        Majority of OzB mentioned he should send a written notice, and if not claimed, keep the handset after 60 days.

  • smuggler on 19/11/2017 - 00:25
    +5

    So can I just keep the phone? Will they be able to trace is back and ask for the phone back? Can I use it?

    Are you actually being serious? Of course they can trace it back to you. Pull up the serial number, shipping manifesto and bang! Found you! Missing stock in the inventory is audited, so they'll just permanently disable it remotely if they can't find it.

    Telstra employees use this forum too and it won't be hard to find out who you are based on what you have told us.

    Do the right thing.

  • Axelstrife on 19/11/2017 - 00:39
    +1

    It's not your's send it back better yet send both of the damn things back and get something that isnt crap.

    • CyberMurning on 19/11/2017 - 01:22

      agree get rid of the evil phone

  • nightfever on 19/11/2017 - 02:21

    I’m somewhat sure that if you don’t return it, they will just charge you for the full price of the extra handset some time down the track. I think you’re best of to return it..

  • gasman70 on 19/11/2017 - 06:36
    +1

    They sent me two phones a couple of years ago. It's still in its box, under my bed!

    • [Deactivated] on 19/11/2017 - 08:32
      +3

      If it's an old Nokia then keep it that way. Worth a fortune soon.

      • Kangal on 19/11/2017 - 09:44

        Not if runs Windows Phail 7.

  • Quantumcat on 19/11/2017 - 09:33
    +1

    If it were me, I would keep it, but use the bonus one day to day instead of the legit one. If they ever demand it back or else they'll charge you, you can give the bonus one back and switch to the legit one (which is nice and new). Don't sell the bonus one (unless you get near RRP for it) in case they ask for it back/charge you at some point in the future.

    • Kangal on 19/11/2017 - 09:45
      +1

      Especially if he dropped the bonus one, and cracked the back XD

    • pegaxs on 19/11/2017 - 10:08
      +3

      Like others have stated above, some people have a poor moral compass. Sure, you do you, though. You are not entitled to the second device as it was sent in error. If it was a $5 phone case, ok, but a $1500 smart phone isn’t the same. Telstra would have every right to retrieve the phone back in the condition it was sent out in or the cost of the unit. They have to wear the costs of retrieval, but as the receiver of the goods, you don’t just get to use it and/or keep it.

      If the item is not returned in he condition it was sent out as, ie: your example, Telstra have every right to invoice you for the goods at full retail price as you have accepted the item by using it. You can complain all you like, Telstra will just hand it over to their legal team and chase you for the payment.

      The best thing for OP to do is send in a written/emailed notice of intent to return the item and give them 90 days (I think it is in most states for unclaimed goods) notice of disposal. Set the unit aside and wait. After 90 days, send notice that the item has been forfeited.

      NB: I am not a lawyer, but at work we have had to do this for suppliers that have sent extra items. They need to be returned unopened and in original condition. It is up to the supplier to pay all costs in retrieving their items.

      • Diji1 on 19/11/2017 - 10:13
        -1

        some people have a poor moral compass

        Do you understand that we're discussing Telstra, an organisation that acts like a criminal as a routine thing?

        • pegaxs on 19/11/2017 - 10:32

          I do. And while I’m sitting here, I am torn between sticking it to Telstra and wanting to say “(profanity) them!”, they messed up and deserve to lose it cause of all the hell they put others through, and giving the item back, because I know Telstra and it’s reputation and there is a high possibility that they will use their typical ways to make OP’s interaction as painful as possible.

          While I agree that Telstra have NO moral compass, that only means that they have no problems in being unreasonable about this whole ordeal unless OP does everything by the book. Get in contact with them, document everything said and done, issue a notice of disposal and wait it out.

          It’s up to Telstra to have it returned at their cost, but at the end of the day, the item is theirs, not OP’s. And holding onto it and using it or selling it could incure the wrath of the morally corrupt.

  • HarmonicMelody on 19/11/2017 - 09:57
    +1

    What is VCB?

    Ring them up and ask if they want it returned and how they are going to pay for postage.

    • sw0rdy on 19/11/2017 - 12:10

      valued customer bonus

  • Mrbean007 on 19/11/2017 - 10:02

    Lol so they gave you 2 they must be getting despret to get rid of them iphones. :)))

  • jimbobaus on 19/11/2017 - 10:12
    +6

    last year my friend has the same situation, She ordered an iPhone 7+ but changed her mind cause there was a better deal.
    She ended up with 2, it took them like 7 months to realise but on a bill she suddenly had a charge for like 1100 bucks for the second phone (first order) she had sold it by that stage (she waited 3 months to see if they realised) she went back and forwards with them claiming it was their mistake, she went to the TIO and they sided with Telstra (which they should of)

    If i was you i would contact them to return it (get them to pay for the return shipping)
    or take it to a company owned Telstra store and get something in writing that says you returned it.

    • Matslurpee on 28/11/2017 - 10:01
      +1

      People are stupid.

      OP, return that asap but get proof of return.

  • Bluberry on 19/11/2017 - 10:14
    -3

    Sell and profit imho. Telstra has screwed over so many people in the past. They dont deserve ethical practice. If they track it back to you just deny all knowledge - what are they going to do?

    • Flying Ace on 19/11/2017 - 10:46
      +1

      Except when they look through the delivery information and see that you signed for both of them. Except for that bit?

      • Bluberry on 19/11/2017 - 17:30
        +2

        A true ozbargin professional would never put down their real signature :)

  • srhardy on 27/11/2017 - 08:37
    +1

    You cant open the first order box, keep it sealed. But you can sit on it for a couple of months to make sure your not going to be asked to return it or pay for it but be warned you can get such a request a year or more and they are within their rights to recover the phone and the cost. So just beware not to open it and not to sell it (they have the IME number and can block it)

    So to be honest, best to be honest and just return it

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