My Saga with Amway Telstra!

I am not sure how I would put it, but it frustrates me to deal with Telstra as much as anything.
Telstra Amway Deal was posted here on Ozbargain on 23rd Oct. I applied for it on the same day. I tried to call them probably on 25th Oct, but couldn't reach them, so left an online message.

31st October: Since I didn't hear from them, I called them again (waiting period more than an hour). The consultant was pleasant to talk to. After all the usual processes (including confirming the details and credit check), the order was finalised and approved. I was given the order number. A Telstra account was created in my name, and I received emails from Telstra.

3rd November: The order status was "pending", so I called them again. After the usual long wait on the phone, I could talk to a consultant. She did something, and I was given another order number. The new order status showed "in progress".

6th November: I received an email and a SMS mentioning "Your parcel is on its way" along with a tracking number. I provided my office address as the delivery address. Our office is at a multi-office complex. Our office name is on the board of directories at two places in the building. We also have a letterbox dedicated to us. We receive parcel delivery regularly without any problem.

7th November: At 10.20am the order status was changed to "an attempted delivery around 10am, but couldn't find the address". I immediately called Startrack. I was told I had to talk to Telstra first and nothing they could do. And they couldn't contact the driver since the drivers do not carry phones! I initiated an online chat with Telstra. Once I explained everything to her, she called me. We talked about a minute, then she transferred me to a appropriate department. I explained to the new consultant everything again. He told me not to worry. The delivery driver would leave the parcel at the nearest post office for collection.

7th November (Evening): I checked the order status again. The parcel was on the way back to the sender. I initiated Telstra chat again (usual wait and explanation). I was forwarded to the appropriate department again. Explain everything again. The consultant took it defensively, was very rude and told me she would have done and told me the same as her colleague did (nearest post office). Suddenly the line dropped out. I waited for her to call me back. Never happened. I called Telstra after half an hour. After waiting and explaining everything, the new consultant told me to reorder. I wanted to talk to a manager or someone in the complain department at that point. Since it was late, she could not find anyone, but promised to call me back next day.

8th November: I missed her call, but called back. I was introduced to a manager. I explained everything again from the beginning. He said not to worry. He moved the order in the provision and advised me to go to a nearby store to recreate an order and picking up the handset straight away. I mentioned the expiration of the amway deal. He said to me, "no problem". I would get the same thing and deal.
I went to a nearby store. I waited nearly 45 minutes in the queue. I explained to the consultant (manager too) everything. He checked and called Telstra to set things right. He couldn't do it. He even tried to give me a store discount. But it wasn't even close to the deal. Then he tried to call Amway Telstra through 1800 number. We waited for more than 30 mins, and it was nearly the closing time. So, I advised him not to worry.

9th November: I called Amway Telstra again. Usual waiting time. I explained to the consultant everything. He advised me he would put this one on a priority. Since the order was in provision, the order needed to be cancelled or removed before any new order could be created. Another consultant would do this within 24-48 hours.

14Th November: Nothing from Telstra. So, I called Amway Telstra. Usual waiting and explanation. The order was still in provision. he put me on hold, and contacted someone from another department. Same 24-48 hours waiting period.

17th November: Nothing from Telstra. Called Telstra Amway again. same waiting and same explanation! Finally, another order was created (same deal). I was given an order number. I checked the order status. It was in progress.

18th November: I received a SMS from Telstra, advising the order has been stopped. I was given a 1800 number to call. I checked the order status, and it was cancelled.

I have spent hours after hours on this. Had it been disapproved or cancelled initially, I would have moved on easily without any complain. But if a company like Telstra doesn't value the customers or potential customers or customers' time, and treats in this manner, it is very unfortunate. And it seems like nothing we can do.

Thank you.