I used Paypal - paypal says I have to go through the ebay resolution page. Seller has taken their time getting around to responding with the 'send it to our address'.
eBay Seller listed AU Stock of a Phone, sent me a Grey Import in its place » All Comments
I recently has an issue on eBay, they will have a date by which if a resolution hasn't been reached they will step in, this happened and I sent them a msg and it was all sorted.
Thanks Yamai
@SpotTheOzzie: dont worry
if ebay sellers try to screw you they will end up getting screwed by the resolution processlost count of how many $$$hundreds of dollars of free shit ive gotten cause the ebay seller was idiotic and greedy
i personally think the ebay resolution process is better than the paypal one
@SpotTheOzzie: it will take some time, but between the eBay resolution process and the PayPal one you’ll definitely come out on top. Just keep chipping away.
The seller has to organize the return as the item is not as described. Get the funds for the shipment, ship the item and wait for refund. Document the packaging and shipment with tracking. You should be fine.
hi guys heres a video that i conveniently made showing that i am fully aware of receiving a grey import prior to purchase
anyhow make sure you smack that like and subscribe button after the video and if you have any questions or comments make sure to post below!
peace out
How exactly was it worded?
Australian stock could mean that the stock is in Australia and ready to ship.
The item model number on the Ad page has the Australian Model number: SM-G950FZDAXSA. I PM'd to confirm for them to send me this model before they posted. It also has Manufacturers Warranty on the ad - I rang Samsung and they confirmed it's not because It's the UAE version (Dual sim). I don't believe there was ever an intention to send me the AU Model nor do they have it in stock. Probably swindling
Side note I purchased two (1 x midnight black and 1 x orchid gray) have only received one phone.
Australian consumer guarantee still applies whether or not Samsung covers the item. You can claim the guarantee from the retailer.
Might be correct technically, but you'd likely to practically have a hard time finding the seller again by the time you need to make the claim
My girlfriend who I bought the other phone for drops her phone everyday. It was really important that we get AU warranty - as Berry mentioned chasing up the retailer for warranty would have been tedious and unlikely hence why I really wanted the AU warranty
@SpotTheOzzie: dropping your phone isn't covered by warranty. That's probably an argument for buying a cheaper grey market phone if anything.
@SpotTheOzzie: As someone who drops and smashes phones a lot since having kids (and also, bloody women's clothes either have no pockets or ones that are ridiculously shallow), I would suggest getting a drop-proof case, mine is ugly as sin with big orange bumpers, and also a self-healing screen protector. Much much cheaper, I haven't smashed a phone once since doing this.
@omgitzrick: That said, Samsung Australia won't repair the screen if it's a grey import, they want nothing to do with it. Local stock they'll repair for <$300
For people who have a tendency to drop their phones, I suggest buying your phones using the Amex Essential Card to get free smartphone screen insurance: "Smartphone Screen Insurance for screen repairs if you accidentally break your Smartphone screen. We will reimburse you for the cost of the screen repair up to $500 with a 10% excess per claim".
I made a claim online with no hassle. My phone was purchased on my Amex card through eBay and PayPal.
"AUSTRALIAN STOCK AUSTRALIAN WARRANTY FAST SHIPPING AUSTRALIAN OWN & OPERATED" listed on the Ebay page.
Just confirming since that video I have called Samsung and they told me the phone IMEI is UAE and they will not service my phone in Australia if an issue arises.
go through paypal
I used Paypal - paypal says I have to go through the ebay resolution page. Seller has taken their time getting around to responding with the 'send it to our address'.
you mean you opened paypal claim , then paypal close your case, ask you to go through ebay resolution centre ?
If you make a purchase through paypal on ebay when you go to make a refund this message is prompted when clicking on the transaction via paypal.
Need help?
If you have problems with an eBay transaction or want help settling a dispute with an eBay seller, go to the eBay Resolution Centre. You should attempt to resolve issues directly with the seller whenever possible.Maybe there's a side area which will allow me to make a paypal claim but when I click on the transaction this is all I can see. Let me know if I've mixed it up.
eBay and PayPal try to give you the run-around.
I've found many Cellphone items on eBay that are either not new, or not in Australia, even though they claim to be.
eBay does not card when you report it to them.
Can you provide the item number?
Ebay Item No: 322814866485
I recorded the unboxing to ensure they can not lie and say they sent me the correct phone
If you don't even have the confidence or trust in receiving the same product you ordered from this seller, then why risk it? Order from reputable sources or at least read the feedback others have left for the seller
Why did I choose to record it? Because despite the fact the ebay seller has over 99% positive feedback for over 5,000 items there was 38 negative reviews which made me suspicious - better to be safe than sorry. Glad I did.
Here is the negative feedback for this seller
False advertising, NOT Aus stock. Terrible communication. Do not recommend! Samsung Galaxy S8 (5.8", 64GB, 4GB, 4G) [AUS Stock Seller] UNLOCKED (#322814866485)
I am really disappointed with the product. Got wrong model and UAE version. Samsung Galaxy S8 (5.8", 64GB, 4GB, 4G) [AUS Stock Seller] UNLOCKED (#322814866485)These are two I have found which clearly should've gave you a warning sign.
Bingo.
Take positive ebay feedback with a grain of salt.
Most people leave feedback based on shipping time. "Product arrived fast! A++ Seller!"
Or they simply have no clue whether or not what they're buying is a genuine product or not. A lot of the time, you can't even tell until a few months of owning. I once bought a "genuine" samsung battery from an aussie seller, almost 100% positive feedback - battery looked IDENTICAL to my original. However within a couple of months the battery life had degraded to an unusable level. The were only a few reviews that claimed the batteries weren't genuine.
Yeah this seems fishy - OP would've had to be recording ALL his unboxings to have done this, because he couldn't have known it was grey import at the start.
Which raises the question: did OP already know/suspect, from either the seller, or the price, or something else, that it was a grey import?
OP?
Why did I choose to record it? Because despite the fact the ebay seller has over 99% positive feedback for over 5,000 items there was 38 negative reviews which made me suspicious - better to be safe than sorry. Glad I did.
Fair enough. Started commenting before your earlier comment was posted.
Don't send it back, just open a claim with eBay and Paypal.
Thanks mate :)
All G - so hyped up man. Just wanted the phone. One of the 38 neg remarks stated that - the S8 they received was the UAE version. I put it down to a one off and possibly a mix up. Gave someone with 99% Positive the benefit of the doubt considering.
I thought recording unboxing goods is pretty common ? - i do it for nearly all electronic items over a set limit no matter who the seller is as they could have been damaged in the post
Same here.
I mean I do it on every item I unbox an item of significant value. This is the only one that reached youtube because it was not as the item described.
Do NOT send anything back to the seller…
Read info from the Ebay link below and lodge a request with Ebay for "An item isn't received or it isn't significantly as described in the listing.", under their 'money back guarantee' process.
http://pages.ebay.com.au/help/policies/money-back-guarantee.…
Let Ebay & PayPal deal with the seller. Once they investigate and if they find in your favor, they will then instruct as to how / when / where to send the item back to and arrange refund.
Damn dodgy listings. This from the seller page:
"AUSTRALIAN STOCKAUSTRALIAN WARRANTYFAST SHIPPINGAUSTRALIAN OWN & OPERATED"
And then:
"Disclaimer. We can not guarantee that the information on this page is 100% correct"Their disclaimer doesn't mean anything. If they listed 'Australian Stock', and sent you overseas stock, Ebay/Paypal should find in your favor.
Thank you very much this is the answer I was looking for.
I guess I have to wait to the 16th Nov before ebay will step in - on a side not it's the sellers responsibility for the cost. I wonder how they work this out.
When an item is returned
The buyer is responsible for returning the item.
The buyer must return the item in the same condition in which it was received.
The seller is required to accept the return at their specified return address.
The cost of return postage is the seller's responsibility.
Signature confirmation is required for returns of items with a total cost of $750 or more.
The seller pays for any customs charges on the returned item.https://www.paypal.com/au/webapps/mpp/returns
Make sure to use a registered / tracked service when returning goods.
Absolutely do this. I've had a disgruntled seller play the "I never received it" card and I lost the item, and the return postage cost.
Normally whe you go through the return process they should send you prepaid post info which you can contact ebay about if they dont after a time frame - but imo just eat the cost its like $20 for registered post with signature and that's way better than being stuck with the phone.
And you can claim that back too via paypal’s free return shipping coverage if you’ve signed up for it
I've demanded they sent me a return postage label in the past as I couldn't get a straight answer on whether they would refund insurance.
Item ended up lost in the post. Auspost give you $50 for an uninsured list item. Seller said they never received it and eBay were telling me that as the seller never received it, they couldn't refund me. I called them and said thet if the seller wanted protection against lost items THEY should have paid for insurance. I didn't buy the post label so it couldn't be my fault. They agreed and refunded me.
All because the seller reneged on their offer of a $10 discount for a scratched item (was a winch rope and fairlead so I didn't really mind that it was scratched). Ended up costing them $180 + return postage cos they acted like a greedy scumbag.
Re: $50 auspost refund, that is only issued to the sender. Because the seller was being smart and changed my surname to a soft swear word on the return postage label, I happily said "sorry, I'd be able to get you at least $50 back, but I don't have any ID with that name".
False advertising, NOT Aus stock. Terrible communication. Do not recommend! Buyer: e***0 ( 86Blue star icon for feedback score in between 50 to 99) During past month Feedback conversation
Samsung Galaxy S8 (5.8", 64GB, 4GB, 4G) [AUS Stock Seller] UNLOCKED (#322814866485)I am really disappointed with the product. Got wrong model and UAE version Buyer: .***n ( 40Yellow star icon for feedback score in between 10 to 49) During past month Feedback conversation Samsung Galaxy S8 (5.8", 64GB, 4GB, 4G) [AUS Stock Seller] UNLOCKED (#322814866485) AU $1,029.00 View ItemPretty clear that you were not the only one.
I want to avoid anyone else falling for the same issue. If I uploaded the video of me unboxing the item with the ad and responses onto my Youtube could I get done for defamation. My understanding of defamation is that if the source is 100% truth - not opinion then I would not have any issues and can not be sued.
Leave it be, why complicate things for yourself?
It sucks that they are doing this. There are probably a lot of people who didn't look at the model walking around with it thinking it's AU stock but isn't. I just hate when this happens and someone writing a review comment is one thing, but showing the evidence is another.
Don't add a link to a video, your feedback will just get removed
yeah dont send but raise dispute first. just follow what ebay/paypal asked you, dont follow what seller says.
if you lucky you can keep the item and get full refund :DI'm trying to link the listing. What I'm i doing wrong?
it's picking up an affiliate link - perhaps through google search?
Thanks.
Op, did you pay duty and gst?
According the the invoice I paid GST. What's the significance out curiousity?
Just wanted to confirm that this item was shipped from a local location in Australia.
All the
rover.ebay.comlinks contains eBay's own tracking, and our system identified them as affiliate links. To avoid being unpublished, you can paste the link in browser to redirect to the item's URL.thanks for explaining.
As advised above please let Ebay & PayPal deal with the seller.
On side note- Did you paid $1238 or even 20% off on this transaction? I am surprised because both MobileCiti and JbHifi are selling this phone for $988. Why someone will spend big amount on eBay for no or small savings. It was a big risk.Lesson for me is - eBay should be for $100 things except when I know it is reputed seller like Goodguys, Mobileciti etc.
~750 for AU Stock*** bought in before they price jacked, which they did at 10:30am.
I cant believe you paid 990 for Samsung S8. You can get it for 988 from harveyNorman, Jbhifi and other brick and Mortar stores.
949 * 80%. I got in before they buffered the price during PREEZY so it was ~750 for AU Stock***
That makes sense.
silly
Thanks for the info OP. I wont be buying from these guys! I hope you get your money back!
These guys are Skyphonez located at
463 Hume Hwy, Yagoona NSW 2199
Ph: 0287648033Called them during 9-5 no one picks up.
You mean LIEphones.
I'm not far. I can go pay them a visit if you want.
Feel like smashing heads at the minute
My-phonez sure is shifty! One of the iPhones I bought from him on ebay was already opened! Apple records indicate it was activated prior to being shipped to me. Damn I should have spoken up when this had happened!
I wouldn't of purchased any phones of this seller in the first place judging by his feedback.
I'd raise a Paypal case, ship the phone back to the seller via registered post and insurance. Take a few photos of the packaged item etc just for keep sake. Return postage will more than likely be out of pocket, however at least you can take your money elsewhere after you get your refund.
Try mobileciti next time around, i hear they are quite reputable.99% with over 5000 transactions isn’t good enough for you? If you’ve signed up for it paypal will cover the return cost up to $45
Didn't know Paypal was still honouring free returns, thought it was up until last Dec. I guess I was wrong on that one…
Still doesn't change my mind on not purchasing off these guys though when you're comparing feedback with sellers such as mobileciti with over 90000 sales. As mentioned above, some of the negs were a dead give away that the seller was selling non AU imported stock. That's just me though, I'd rather spend a little more knowing I'm covered rather than dealing with headaches afterwards in the case that anything goes sour.
Unplanned unboxing, eh?
I'm a live streamer - I didn't need to do anything different production wise to do what I do day-to-day to record the video I did.
Infact it would have been more effort not to record the way I did it.
"Better monetize this video and stuff multiple ads in while it gets a lot of sympathy views from OzBargain"
I can appreciate you needing/wanting to monetize it, but shoving multiple ads just see your proof was unnecessary.
I had a similar experience as you OP…
But was told to pay shipping and 15% restocking fee… So I kept it… Since v30 was taking too long to release.The note 8 itself is great, dual sim 128gb, everything 100% zero flaws, the only thing I can't use is Samsung pay but I can use android pay instead.
Grey import is superior to the au 64gb model, dual sim you can use 1 sim for calling and a 2nd sim for data if necessary, and internal storage is bigger.
The problem is samsung give 0 warranty on imports.
if the screen has dead pixel you are stuck with itI don't think dead pixels are covered by warranty in the first place… Unless there are many and mostly towards the middle of the screen.
You were told to pay restocking fee? And you accepted that. I would be denzil in Man On Fire if they tried that on with me
Was, could've just rejected it on delivery but was already reached the same city and I've been looking forward to it.
Thought it'd take 1-2 days to arrive since it's located in the same city but it ended up taking 5 from hk, was pissed off cause I couldve bought it from other sellers that were already from hk and not pay the premium thinking it's from AUIt is significantly not as described. You can open a case and win within 45 days of receiving it.. Even if you used it.
AU stock they probably meant it was stock on hand in Aus not necessarily AU model, dodgy I know!
They do shifty things on eBay but for some reason it still doesnt deter me lolGet a refund with PayPal?
And no im not watching your nearly hour long video lolAU stock
AU modelYou're right. Australian stock and Australian model have two completely different meanings. This item was shipped from a local location in Australia, which makes it Australian stock. However, is is an overseas model.
Yeah but they posted the Australian model's MPN (manufacturer's part number) so item not as described.
They charge ~$750 for the phone in the UAE so the price seems right at first glance but it was actually after a 20% off code.
Would like to share my own experience with you.
Purchased 4 hair dryers on Ebay claiming they are AU Stock and located in AU.
When the items arrived,they are with Chinese plug.
Requested for returns ,they sent me an address located in China.
Ebay stepped in,and refunded to me and don't need to send back the items .
woww free phones, anyone ready to take a risk, bought it, claimed as UAE (which is true) and got a free phone
Wow. Honestly I just wanted to get myself an AU S8 for a good price so I can start live stream for the weekend on my youtube. Since I don't have anytime I'm just going to buy them from JB Hi-Fi right now.
I'm WAYYY more than happy to give them the phone back, I just want my money to be returned.
That's correct..
As long as they cover the postage to China,becox the hair dryer are just taking up spaces..Wouldn't be worth it for them in this case ay. Good point.
Is this the Chinese plug that's the Australian plug but upside down? The same happened to me for about $350 worth of aquarium products!! Shipped from Sydney but sent from HK using a freight forwarder AusPost tracking number. The products work so not sure what to do…
welcome to ebay
I watched the first few mins of ur vid. The fact that you had to make a unboxing video showing the package and even the tracking number proved that you never trusted this seller from day one.
Why bought then, just to save $200? Well u knew the risk, now hopefully u will be able resolve this.
They still have over 99% feedback after 5000 ratings. There's a risk is buying anything from ebay mate and I tried to negate it by messaging them before sending the item to ensure they knew what was up. At least other people won't be deceived now.
As an ozbargainer I'm always going to try and get the best price, that's why we're here champ.
S.56 of Aus consumer law: items must match description. Go through Paypal/Ebay dispute resolution first. Buyers usually have to pay for return postage if it isn't super $$$. Use tracking/registered post so seller cannot dispute that you sent it back. If the seller has an ABN, your state/territory fair trading body may also be able to help, if the Paypal/Ebay dispute resolution fails.
Not as described - even paypal cant argue this because paypal would be refusing to apply oz consumer law. That would be unconscionable conduct on paypals part since they pretend to offer buyer protection.
Thanks Petry, I'll update this thread when I get an update :)
it may be in the wording,Australian Stock can also mean that the seller has stock in Australia you have to ask the seller if the picture presented by the seller is the actual phone,you just have to use Ebay Resolution center instead of PayPal resolution, both Ebay and PayPal are changing their terms and conditions so you have to read every update to both terms and conditions,there is no problem with Ebay resolution I have used it on various items that or was not as described and have got my refund in all claims and also kept the item as most times the postage cost is too high to send back to them,bol
if you want to know whether these sellers are in Australia or overseas just click on their username on the auction page and the information will be loaded for you,a few weeks ago I purchased a small electric hot water unit and the seller lives in China with Australian stock in their warehouse in Australia and I received the heater 4 days after I paid for it via Aust Post sent from Australia,hope this helps,
Here’s the thing. Generally buying online from any one except a big retailer even via eBay is too risky. eBay and pay pal don’t give a flying toss and have too many hoops you gota jump if u get screwed. Why support them like this when obvious scams keep happening and they couldn’t careless ?
It’s fraud Plain and simple and eBay as far as I’m concerned is a criminal enterprise harbouring criminals.
eBay as far as I’m concerned is a criminal enterprise harbouring criminals.
What crime have ebay and their associates been convicted of?
They will be brought to justice one day.
But the gals an miss leading advertising every time that there is a sale and they jack up the prices is one.
Just a nasty company all round scummy.
From the item description page - Disclaimer. We can not guarantee that the information on this page is 100% correct
In my opinion, that disclaimer is way too farfetched to have a material impact on the item itself. If I were to list an iPhone 8 then state that 'We cannot guarantee the information is 100% correct', and I send the buyer an iPhone 6, then that's misleading and deceptive conduct because I obviously had the intent to mislead the buyer initially and portray something better than what it really is. Also, I believe this 'disclaimer' has to be of a reasonable standard so you can't just disclaim everything you want. OP has a very strong case against the seller and I am really interested to see how this all pans out. Goodluck!
No doubt the op has a strong case and the ad is meant to be for an Australian local stock phone. Looks like the seller was just trying to defend himself with that disclaimer and I was simply stating that. No way am I in support of the seller as he his definitely dodgy.
Send it back first, make sure there is tracking or add it on at the post office, take photos while you are there as your packing it at the post office counter and post them onto the ebay return page with the tracking number. You should get the refund as there is proof you have sent it back also make sure the return address is clearly photographed as well. If they don’t provide the refund, ebay will step in and look at everything and then refund you.
Edit: if the issue was from their end, they should create you a return label and cover the return postage, if it’s on your end you pay for the return postage, but from what you have said, the issue seems to be from their end. From memory they get about 5 days to a week to send you a return label to print, try using the ebay live chat, if there are any problems.
Should I be waiting till I receive the refund before I send the phone back? Should I have to pay for postage for this seller trying to scam me?
hahaha wanting a refund before returning the stock. So you can scam them in not returning it? doesn't work like that.
Open a dispute with ebay, follow the bouncing ball, send the phone back. A refund will be issued for the full amount once the tracking shows it was delivered. You normally need to supply a copy of the receipt for postage refund and to confirm costs/it was sent back.
Here's the unboxing video I did [unplanned]
High production value for something you did just for 'yourself'. But ok.
A unsealed bag means nothing, I have a stack of those bags at home, I could have opened the one that arrived, changed the phone, moved the shipping label over and resealed the new one up etc.
I'm a live streamer - I didn't need to do anything different production wise to do what I do day-to-day to record the video I did.
Also, have zero interest in scamming anyone and trashing my reputation.
I'm a live streamer
Still, for something that wasn't going to be 'shared' you seemed to record it like it was going to be.
Anyhow, as above, open a dispute, follow the bouncing ball for a return THEN refund.
If you record a video as proof, you're expecting to need to provide the video to someone as proof, therefore yeah, of course he would prepare it like it was going to be…
@fratzhaus: Yes I video record EVERYTHING I open with no plans on sharing and talk to the camera like someone is listening to it /s
@fratzhaus: haha yes I maybe and you're a strange person who records opening mail like someone is watching when you don't have any plans to share such video.
Carry on!
I've naturally got the commentary bug :) Even when no ones home I'll be like - "I'm making popcorn". It's when other people are around do I not do this :P
If I was planning to share this I would have been a bit more explosive, and actually had a shower prior not after =/ ANYWAYYY haha :D
They know exactly what they are doing, they roll the dice and hope it's too much hassle for most people to bother with jumping through all the hoops.
They will run out the clock at every opportunity.
It must be profitable or they wouldn't do it imho.
The obvious lesson here is 100% positive feedback or gtfo.I'm with you on this one wukachuka.
They know exactly what they are doing, they roll the dice and hope it's too much hassle for most people to bother with jumping through all the hoops.
Have you ever done an ebay return? Not very hard at all!
Open dispute, say its not as per the listing, include a couple of photos.
Wait a few days, you'll get told to send it back and upload the tracking.
Once tracking is delivered, ebay spits out a refund.
If you went PayPal via a credit card, will a credit card chargeback be any easier?
Just bought an iPhone 8 Plus from this seller too. Now I'm worried even with this description:
APPLE IPHONE 8 PLUS 64GB SILVERUNLOCKED BRAND NEW MQ8E2X/A [AU STOCK]
We sell 100% genuine Australian Apple products only.
24 months Apple One year limited Warranty
We provide Australian GST Tax invoiceSurprised to see how the seller keeps trading and somehow got promoted on an eBay sale with this going on.
Although that said. Aren't iPhones relatively international anyway? I remember in the past certain phone variants had different frequency bands, but just looking at the iPhone 8 Plus I think it'll hit most of the Telstra ones anyway?
No support under the acl for warranty though. That is a big deal. Seems like my iPhone 7 I bought a month ago from them is in the same situation :(
Isn't ACL always active just dependent on who actually sells the product?
Of course this assumes you can chase up the seller 'my-phonez' for the warranty repair charges. Who knows, they may just shut down and disappear.
No support under the acl for warranty though.
consumer guarantees still applies. you can seek a remedy from the retailer directly regardless of what apple or sumsung may say.
Also purchased an iphone from this bunch and despite replying to my messages and providing an invoice they still haven’t shipped the item 4 business days later. Definitely not a good start.
Call eBay
There's no way you'd get a brand new AU stock S8 for $750. This price is about right for the international version with no warranty from Samsung Australia. It's a little sus how you put so much effort into gathering evidence right from the get go, but I guess you were just highly suspicious to begin with, given the low price and so you covered yourself. It's a lesson for the seller for being dishonest and stupid.
Thanks Mikey.
I bought at 10am right on the sales suspecting they didn't price jack in time..and I was on the money, 30 minutes later they put up to over ~$1200. Thought I got a really good deal.
Hey mate, did they provide you an Invoice for this purchase? If yes, did they had an ABN and was there GST listed on the invoice. If they did provide an GST invoice with an ABN, I would be more than happy to pay you what you paid for it plus postage ( or if you live in Sydney within reasonable distance i am more than happy to pick it up).
The short answer: Your situation is not unique and has already been thought of by Ebay. Ebay already has existing well defined processes to deal with such issues, you just need to read the official documentation and follow their steps. You won't have to pay a dime at any stage, and you would get a full refund.
A) WHO PAYS FOR POSTAGE?
In this case, seller does, and does so up front (e.g. by a prepaid print at home tracking label). Don't settle for less, and get ebay to step in if they don't (or go quiet on you). Ref: https://pages.ebay.com.au/help/buy/return-item.html#shipping…If they can't give you the money upfront, get ebay to step in: "If you are unable to reach an agreement, you can ask us to step in and help."
B) WHAT SHOULD YOU DO?
Return the item as per above, but do it under the ebay dispute resolution process for visibility. i.e. open up the t dispute first, and do it through there. That way there is a public ebay record of the tracking details to be paid for by the seller, and proof of your return.They then can't dispute the fact they didn't receive the returned item, and coupled with your video you have proof should you flag for ebay disputes to step in.
See the above link posted as well:
"The seller has three business days from the request to respond to your request or offer a solution. If the seller doesn't respond or offer a solution, you can ask us to step in and help."…
"If the seller offers a replacement but doesn't send it within five business days of you starting the return, you can ask us to step in and help. You have 14 business days to do this after the replacement deadline has passed or the day the original item was returned to the seller, whichever is later."ie. DONT just send it back to them - ask them 'will you send a replacement' - then they must start sending it from 5 business days after the return shipment leaves your place.
That said, under ACCC it would be a major defect and you are entitled to choose a refund over an exchange. This is supported by this link: https://pages.ebay.com.au/help/buy/return-item.html#refunds
Probably the most important link for you is https://pages.ebay.com.au/help/buy/return-item.html#
"
I returned an item but haven't received a refund. What should I do?
You can see the status of your return request in your Purchase history in My eBay – including tracking details for the return package (if available), when the item has been delivered to the seller and when you can expect your refund. If it's been six business days since the returned item was delivered to the seller and the seller hasn't refunded you, you can ask us to step in and help.
Important: If you sent the item later than the seller's stated time frame, we don't require the seller to issue a refund.
"the easiest way out is if you receive anything not as described,contact the seller and give them the low down of what is wrong and ask them what are they willing to do,and include that if you do not hear back from them within 5 days you will refer it to Ebay resolution center,which ever way Ebay will tell you to contact seller and if the seller does not contact you within the time limit you give them then go to Ebay resolution if the seller wants the item posted back ask the seller for a post paid address to send it to,
as far as T1000 answer it is best to make sure you read the terms and conditions on both Ebay andPayPal,do not go into it like a bull at the gate do it civilly and the rest is easy,Thanks Eggles
I had the same experience with this seller. I messaged them numerous times and had only few responses.
I had to visit the shop and handed the phone back and requested the order cancelled and got my refund which took 3 days to come thru.I just received a response which in part says
"you can not physically come to our warehouse and drop the item."
Yet the address I have to send the item back is a physical mobile store with a different name. How does that work?
They said they had stock of gold colour s8 and can swap that phone instead of the phone they sent me.
I said I am not interested in the gold colour and sent few messages which was not responded.
Since I knew the shop address from postage I decided to drive and have a chat.
He said he only had s8+ au stock and the gold s8 was gone.
Either way I went there to get a refund which was done without any hassle.
If you live in Sydney just show up on the door.Thanks for the info. I might consider live streaming the venue on my youtube channel for the refund.
what's the address?
No wonder the internet is clogged. A simple situation turns into a deluge of opinions and emotional outbursts. ACCC blach blah blah don't need to get involved. The ebay resolution process WORKS very well especially when you are a buyer. Just lodge a dispute and let it run its course. You'll have to send the item back (Paypal would cover return postage anyway) and get your refund.
Sure it's a little bit of inconvenience but if getting a local phone is important to you then that's what you need to do. Put it down as a lesson learned.
Nothing wrong with what this guy did - if I was spending 1K for a new item (for a specific model) - I'd record it too. (knowing all the scammers out there)
and agree with "gimme" - the ebay resolution process works.
you are certainly not alone in this. I too ordered samsung s8 from this buyer from ebay thinking it is australian stock. The model number in the item listing is aus one but what is received was different . it was clearly written gulf electronics dual sim phone with different model number. so i didnt even bother opening and opened a dispute with ebay after seller completley ignored my messaged and didnt bother to response.
i m so annoyed with this experience.
item ordered on 20th october for 820 dollars after applying 20% voucher. (seems fluctuating price is just a ritual with this seller).
estimated delvery 25th october. (no notification of shipping till that time)
contacted seller only to be told he has been bombed with too many orders so delay in processing (which i trusted).
item shipped on 27th october after two more repeat reminders to seller with no response from his side.
only received on 3rd november. (seller said express post but took 5 business days to reach me? )
opened the box only to find grey import with uae model number and a local made in china oz plug in separate box to be used instead of samsung fast charger cause duh that must be uae plug ! :/)
with no response from the seller about the same asked ebay to help. ebay gave seller 3 days to respond but when he didnt, ebay aske dme to send the phone to seller for full refund including postage.
6th november sent the phone.
its 13th today i dont know why the phone stil hasnt reached the address ? I am scared that perhaps the seller registered address is also wrong? :/
he surely seems a fraud scammer to me!
annoyed that ebay labelled him a premium seller.
ebay says wont refund until parcel is tracked as delivered.
Even if that happens and when that happens, it will be almost a month since i ordered my phone and money cut from my account.
really dont think ebay is doing enough here to ensure buyer doesnt have a bitter expereince.
i am so done with even the thought of having a new phone now. just want my money back.
please do not buy from myphonez hamza majeed nsw seller.
he is a scammer. period.
Bugger.. i hope he get refund soon. Buying new phone should be good experience but i can imagine what i been through and with over $800. Fingercross mate
I hope you get a refund Ani91.
I've decided to get the AU ones from JB and just pay the extra - sucks =/
Currently have the same problem with this scam seller. The listing is brand new iphone AU stock, but the item I received is the used one, already activated, the charger and the earpods are not original. I am on the way to return it back and claim refund.
I wonder why these kind of scammers still got good ratings on Ebay.
I've accidentally clicked I'm associated with the store when responding to an above comment. Can an admin remove that from me? I try to edit post, uncheck and submit but hasn't changed my status.
Thanks
Report your post
Done :)
We ship item the same day, if order placed by 11am AEST. During peak demand, shipping could be from overseas warehouse
That part right there would tell me not to buy from this seller….
This is their website: https://www.skyphonez.com.au/about-us
A few dodgy things on there, including this on their "returns policy":
Items that are received in good condition, and are still under warranty will be given store credit ONLY.
You can return the device in case any problem is reported in it within a time of 14 days from the day of purchase. After the returning period is over, Sky Phonez do not entertain returns.without even knowing the store first, i said its prob myphonez, as i just delt with them, and it was a nightmare.
They say " dont go oversea's and all they do is order grey imports"
Did you use Paypal for payment?