Optus Can't Ring Any Numbers without Country Code?

LGEO2000 on 04/11/2017 - 22:59
Last edited 05/11/2017 - 00:10 by 2 other users

Hi I have a HTC10 and recently switched from Amaysim to Optus now my phone won't ring out unless I use the country code.
Does anyone know what is going on and how I fix it?

Thanks

Mobile

Related Stores

Optus
Optus

Comments

  • ascorbic on 04/11/2017 - 23:16
    +1

    A bit more detail would be nice. Do you get an automated message? What you mean by "won't ring out"?

    Which of these dialing methods work for local calls?

    #### ####
    (0#) #### ####
    +61 # #### ####

    Same question for national calls.

    And which of the following work for mobile calls?

    04## ### ###
    +61 4## ### ###

  • [Deactivated] on 05/11/2017 - 00:14

    Never noticed this, but then all my contact numbers have the country code in them.

  • revmacca on 05/11/2017 - 00:29

    I get the same issue on Optus, HTC10 unlocked Telstra handset? Tried different dialers And nothing works, total pita….

    Should add I've a HTC I Ultra and its fine, calls oz numbers without prefix.

    • GEO2000 on 09/11/2017 - 11:11

      I fixed the problem I had VoLTE turned off. Optus clearly doesn't know how to configure VoLTE so you need to get them to turn it off.

  • GEO2000 on 05/11/2017 - 09:59

    Hi Guys
    Thanks for your replies. When I call out I just get a short beep. Its just for mobiles I will test local calls later today.

    +61 4# ### #### - works
    04# ### #### - doesn't

    Yes revmacca it is a HTC10 unlocked Telstra handset. This didn't happen on Amaysim only when I switched to Optus recently. It is very annoying I would love a proper fix but is there any way to change your whole phone book to add country codes?

  • brokenglish on 05/11/2017 - 13:26
    +2

    This could be the Home Dialing settings:

    Settings > Call.
    Tap Home dialing settings.
    Select a country, and then tap OK.

    • GEO2000 on 05/11/2017 - 23:03
      +2

      Hi I originally dismissed your comments because I already had Australia selected under "Home dialing settings" but I decided to change it to Albania, then change it back to Australia and bingo my phone works properly again. thanks this may fix yours too revmacca. :)

  • GEO2000 on 07/11/2017 - 17:24

    Not fixed, back to how it was before again. I did get 2 calls out without the +61 prefix? Wasted some time talking to a pointless optus chat robot. I think it may have something to do with VoLTE that activated when I switched from amaysim to optus. ANy help would be appreciated.

  • GEO2000 on 09/11/2017 - 11:04
    +1

    If anyone cares I fixed the problem I had VoLTE turned off. Optus clearly doesn't know how to configure VoLTE so you need to get them to turn it off.

  • revmacca on 13/11/2017 - 22:57

    Hi Dunc, just clocked your replied on my old HTC, I'm selling the HTC 10 so not really impacting me atm, good to know if I have the issue again.

Login or Join to leave a comment
Login Join