I have tpg adsl2+ with maximum speeds of 1mbps, i visited my next door neighbour who also has tpg and tested his speeds and they were around 6mbps. ive always had problems with my internet, what could be causing this, and how should i approach tpg about it
Same ISP's, next door neighbors but completely different speeds
Lglobalmurphy on 02/11/2017 - 18:09
Comments
so the phone line from the street to the house could be faulty?
yes, not just to the house but inside the house. could also be the phone sockets are poor and have a bit of corrosion in them. or the modem. or the street cable, your copper pair maybe poor.
complain to tpg and ask for a fix. 1mb/s is poor, even for adsl.
LOL, some of my ports inside the house dont work when i plug in my home phone, the tpg technician came before and moved the around to different ports in the house to try it out but never finished the job
@globalmurphy:
that maybe the answer then. turn it all off and plug in and out the socket a few times, may clean corrosion of the pins a little, do to all points in the house. But any cable tech can come out and fix, you dont need tpg to check home cabling.maybe even try powering off the modem for a little while and then turn back on, it may sync at a higher speed. (mine did - went from a poor 4mb/s to still poor but better 7mb/s)
get the technician to finish the job they started…
@Well Wasted:
a tech will not fix your house cabling as a normal fault fix, thats for the customer to pay and fix themselves.@PVA: true… but a technician was already on site (paid by the customer). they should have been able to tell you what the problem is… and then you pay them to fix it. i'm sensing a real lack of commonsense on ozbargain today…
@Well Wasted:
it seems that way, but that also may not be something the tech is allowed to do, they might have been paid to install a modem etc and have 30 minutes booked, and cannot spend hours recabling points etc around a home even at extra cost. maybe.but cust should have at least asked what the problem is, I would have.
I am in the industry, not a tech, but but know exactly how some work, too, some techs will do as little as possible for their few dollars.
and just to move the modem around and find one that works then take off, customer prob wasn't even told the exact issues.
what are your modem settings?
same modem?
are you using yours via cable or wifi?
you've turned your modem off and on again?different modem, mine is a netcomm NB604N theirs is a Netgear DGND3700, but both via wifi
been having continuous dropout and slow speeds for about 3 years now
what do you mean by modem settings
ask your grandson…
Try calling them on the phone.
Sounds like a superannuation ad
That is pretty poor… I'm often downloading at ~1MB/s, so 8Mbps speeds.
This is what I would do with troubleshooting your problem:
1.Is your telephone line working ie there is a dial tone?
2.If the line is working do you hear any noise?
Ask TPG to run a line test to check whether there is any foreign voltage on the line.
3.Check your speed by connecting to the modem directly with the ethernet cable and see whether your speed improves with the cable rather than wifi. If it does maybe your wifi modem has a problem.
Google: "Speed test" for true speeds. Although TPG is pretty spot on with download thier quotes. I get around 79 on my 100mbps
I had a similar problem for years. ISP kept pointing the finger at my gear. Eventually the landline went dead. Fault was later found in the street. Internet is now 10x faster.
gold connectors and a good modem. Netgear 600 is my go to, or ask company for new modem. TPG just gave me a sexy new 5G wifi modem last moth. I'm talking Sploosh!
As I work in IT and people always assume you are an expert at everything computer related, I was once asked to look at someones ADSL connection that was constantly dropping out. Anyway, I noticed that the old wall socket had visible signs of rust/corrosion on the connectors which I quickly addressed with a bit of sandpaper. Bang. No more dropouts, and an immediate increase in sync speed.
Long story short, it could be your internal wiring.Connect using ethernet cable to eliminate Wi-Fi as an issue.
Ask your neighbour if you can borrow his modem to eliminate your modem as an issue.
your area sounds like a bad area in general for ADSL2+. probably not much you or TPG can and will do about it since NBN is coming (no one wants to fix old infrastruture). 6mbps is still pretty poor. move to cable or NBN if you can. good luck
this issue could be your wiring to the house from the pit, which is not tpg's problem.