MSY said something big was coming and it looks like it is is here
https://www.accc.gov.au/media-release/msy-technology-ordered…
MSY Fined $750K by The ACCC over Their Warranties
Sergeant Salami on 25/10/2017 - 16:55
Related Stores
Comments
their motto should be 'Go big or go home'
@CampbellSimpson says: "I just love their "we've slashed the prices so hard that we've even slashed the amount of words we'll speak to you" style of customer service."
hah. I've always compared MSY to a Chinese take-away shop. Their Parts.PDF even resembles a restaurant menu,
some of their shop fit-outs look so dinghy and outdated (worn out carpet, broken door handles, promotional posters so old their colour has faded from constant exposure to fluorescent tube light)
and the purchasing experience is pretty much like ordering food from at the food court.. You will want to know what you're looking for before you go in (since there's no salesperson to talk to) or you risk pissing off the people lining up behind you
But despite all that we keep coming back for more cheap stuff :)
haha, It's not the greatest experience but they get the job done. Though they could've spent that $750k on a new website.
Second time they have been done. First time was in 2011 and this was last years. They just got fined :)
I think they were trying to employ two devs to refresh the website. Earlier this year they put out a job ad for a Magento developer and a full stack developer.
I saw the job. I have the magneto experience but not the full stack experience. Lucky I didn't go for it. Phew
They are the Soup Nazi of computer parts. Taking my son there for the first time to buy a gaming headset and explaining the purchasing ritual to him was a proud father-son bonding moment.
Soup Nazi of computer parts
Never thought about MSY that way but that's a very good comparison!
feels like an eps. of Seinfeld.
MSY is BEST!
Msy needs our support more than ever. Their 28 branches puts pressure on their competitors to keep the prices low.
It should be easier than ever now to make them do refunds or returns, just pull out the 'I am going to the ACCC' card…
Well yea, as long as it's legitimate otherwise that's kinda slack.
They probably get a fair share of customers wanting refunds for esd faults.
And just to add insult to injury: "The Federal Court also made other orders by consent including injunctions, a comprehensive ACL compliance training program, publication orders, and payment of $50,000 towards the ACCC’s costs."
So where did the $750K go?
Just in time for the mp's Xmas / nye party.
Parts.pdf forever!
Beats browsing their website!
They get fined despite what their training guide tells staff on how to handle warranty. It just goes to show how much they really follow the rules.
- All computer or POS system are provide by MSY Technology solely for work use purpose. Any staff member using office computer system or network to do any activities other than company business which including pornographic website or etc. We will be terminating employment with no question ask. For more information please refer to computer policy section.
lol
never had an issue with item returns at slacks creek store..probably only 2 or 3 returns between my wife and I though.
750k.. geezus
They are a lot bigger than last time they got fined. Probably get better customer service in the next few months.
I still love their crazy hot ways. keep on truckin' msy…not all of us are after a starbucks/Harvey norman retail experience.
Wow. If that’s your gold standard the bar has been set really low.
I didn't say it was my 'gold standard'. I do appreciate the experience … and don't want the retail world/ experience to be entirely the same …a generic, sterile and unauthentic experience created by populist expectation and consumer surveys. I dig the staff don't do the hard sell, smile or try to please you. On occasion ive asked for details and advice and it's been informative and on the money. I've seen customers there say and act in an extremely condescending way to staff… probably because "their carpet is old" or "door handle is broken" or some other excuse that' doesn't fit their vision of lifestyle choice
If one has been to one of Hong Kong food stores, then should expect the same experience. they are using turnover rate per table to measure the business.
FAST AND QUICK, cut the crap.
Was wondering why there was a federal court notice on their site
Msy, the name you can trust.
Ritmo & Shaw 4Eva lol!
What!? Again? - edit, oh, this was from 2016 investigation. So this makes it the second time they got fined.