Signed up to this $39 for 15gb telstra deal with Rahul on telstra chat promising a $10 discount and 5gb bonus. Telstra chat now say there is no record of this. I kept screen shots. Anyone else have this? What to do?
Telstra won’t honour the chat deal
Ljwatkins on 17/10/2017 - 18:18
Related Stores
Comments
I have the same deal 39$ for 15Gb , 5GB from that being shared data. Not sure about the what can be done.
tio will solve it
tio? Turtle in officeworks?
sort of… Telecommunications Industry Ombudsman
The ombudsman would laugh at you
Why? Telstra will probs just give him the offer in the first stage as it's less of a hassle.
If that’s the case, there’s basically no recourse for anything - even the printed word.
You bothered to take multiple screenshots of the whole conversation, but not click the one button at the end along the likes of 'E-mail chat transcript'?
If you signed up for a new deal, there's a chat transcript interaction created on your account. Op, send me your number and I'll check it out for you
Hired goons.
Had a similar situation myself recently, lodge a (well worded) complaint through the website, you'd be surprised how effective it is.
what did the TIO say?
i take it you didnt let them sign you up during the chat process? if they offered the deal why are you not on it. i was signed up while chating to lady. i can guarantee. you said I'll let you know in a week
"Rahul" sure, sounds dodgy to me…
Signed up at the time of chat, and told deal was applied.
Complained to TIO, received a call promptly giving what was originally offered. They could have done it at the start, saved everyone some time!
I'd just try a new rep like you normally would if you couldn't get the deal in the first place.
I swapped one phone over and then asked the rep to swap my other two but only one went through.
I spoke to another rep who said they can't do it and I said they did it last time and politely asked to be transferred to a supervisor and she ended up putting me on the deal.
$49 - 10 $39 per month with the 10GB + 5GB 15GB total data.