PayPal Request for Personal Information

shortgum on 09/10/2017 - 21:43
Last edited 10/10/2017 - 08:59 by 1 other user

Recently received a notification from email about unusual activity after entered two bank accounts. Not sure how on earth got the unusual activity regard this but only trigger could think of is I added this same bank twice by a better identify name on the account.

Anyway, the paypal account is opened for more than 3 years and been doing simple transactions smoothly for a while now. They first ask me for the bank statements. So I provided a screen shot of the accounts with my name from internet banking. About a day later I got an email about this below

We are reviewing your account and unfortunately your account limitation cannot be lifted at this time. We need more information about your account before we can proceed with the appeal process. Please complete the steps below:

· Change Password and Security Questions.
· Provide a monthly bank statement for the bank account ending in XX00 and XX00.

The statement must show your name, address and account number exactly as they appear in your PayPal account.

· Upload or fax a copy of your driver's license/passport. Please be sure that the copy is easily readable and as large as possible. Acceptable forms of a photo ID include a driver's license, passport, or any other government-issued photo identification that includes your date of birth.

Sincerely,

PayPal Account Review

PayPal Australia Pty Limited.
Copyright © 1999-2017 PayPal. All rights reserved. PayPal Australia Pty Limited ABN 93 111 195 389 (PPA) holds an Australian Financial Services Licence, number 304962. Any general financial product advice provided in this email is provided by PPA and has not taken into account your objectives, financial situations or needs.

I was surprise how many personal information paypal asked for me on this, I would thought the worst case I have to provide a prove of the paypal transaction with my name and that is. Now they asking for address, passport and month bank statement I am not sure this is over the line for privacy. Just not sure how to deal with this or should I just give up using this paypal account to open a new one with different email.

This paypal account currently have two credit cards with my name and two of this above bank accounts and zero balance.

Please suggest what is paypal next step if you experience similar with this. should I submit all personal information paypal asked for? Thanks heaps

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Comments

  • itschrisraymond on 09/10/2017 - 21:53

    I had a similiar situation to this, I believe they are updating their privacy/policy act and because of this, require more info than normal.

    If in any doubt, maybe speak to paypal over the phone and get them to confirm the email they sent across and question the questions/limitations you are having.

    • shortgum on 09/10/2017 - 21:59
      +2

      can confirm this is true as my paypal account is limited use now according to this. My problem is should I provide that much information to them. Im not sure is safe as this way over the line ask for personal information, isn't paypal just an international payment facility not even an australian bank

      • itschrisraymond on 09/10/2017 - 23:21

        That's a question you need to bring to Paypal. I'm sure it isn't a major issue, after all, your bank accounts are associated/connected to paypal, so I don't really see the harm in it. They're probably just trying to protect your account further with updated t&c's

      • xuqi on 10/10/2017 - 02:36

        As other have said they have been doing this for years. It can also be triggered if you make a large enough sale where they withhold the $, till you provide them the required info.

        It's quite simple; If you disagree or don't want to provide the info for whatever reason, then you're free to discontinue using their services.

        • shortgum on 10/10/2017 - 22:33

          ok. the fact that they still contain my banks and credit cards detail which I want to delete but it is not possible to do so until I gave them their request information. happy to close the paypal account but need to remove those information before,.. so…

      • EightImmortals on 10/10/2017 - 07:11

        Global data matching would be my guess?

  • bumblebeetuna on 09/10/2017 - 22:23
    +2

    This is normal behaviour for PayPal, and they have been doing it for years. They are a regulated financial company, and if you read the t's & c's, you'll probably find this in there.

    However I take issue with them not requiring this up front. They draw you in with their loose requirements, then once there is some issue, it's all 'hand over the details now'. Personally i don't trust them enough with any ID or other documents, which is why I politely told them to go f*$# themselves. I would not recommend giving PayPal any additional documentation, but it's really your call. Some people really do not think it's an issue. They might be regulated, but it's still and American company. Personal choice.

    In the end, I had to lodge an ombudsman complaint to get PayPal to unfreeze the account so I could delete it, and give me my money back. It is because of this you may now find all eBay 20% sales are bullshit for a new reason - PayPal account required, which imo should be on the deal title.

    Best of luck sorting out your issue.

    • shortgum on 11/10/2017 - 07:12

      isn't ombudsman only deal with financial institution that only in australia??? all I want is remove my card and bank details now. you reckon will able to open up another paypal account with different email again?

      • bumblebeetuna on 11/10/2017 - 17:55
        +1

        https://www.paypal.com/au/webapps/mpp/ua/useragreement-full#…

        Section 19.

        PayPal in Australia is an Australian company regulated by Australian ombudsman.

        You can try opening new account. But if the name is the same, and you try to link same cards, same bank, they will likely flag you again, and you're back to square one.

        I recommend getting out, and staying out. Nobody needs PayPal.

  • Jabba the Hutt on 13/10/2017 - 13:29

    Damned if you do (identity fraud risk), damned if you don't (can't use PayPal). Obviously, most people opt for the former, because the impact of not being able to use PayPal is more immediate and obvious, but if more people behaved as bumblebeetuna described above, we'd probably end up with better ID procedures instead of being presented with this dilemma.

  • Peck on 13/10/2017 - 18:37

    Just be careful of emails supposedly from Paypal, I always block & delete. And my Paypal account is going fine!! If in doubt, then just go to your paypal account direct.

    • shortgum on 13/10/2017 - 20:01

      I received heaps of fake emails from paypal too. but this limited case indeed is real one. What do you mean by 'just go to your paypal account direct?'

      • Peck on 13/10/2017 - 22:19

        Instead of clicking on any emailed links, go to Paypal and login.

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