Has Anyone Successfully Called Citibank's Verification Team Directly?

I'm hoping somebody might have a direct number for Citibank's Ready Credit Verification Team.

I've previously had a Ready Credit Loan with Citibank, and although I didn't like the way they forced me to get a card (which I cut up), the process was pretty painless, and I paid back the loan in less than a year.

I applied for another loan a few weeks ago, and after submitting my paperwork I didn't hear back from them for over a week (unlike last time, when it was about one day). They said I had only submitted one payslip instead of two, so they had put my application on hold… but nobody had actually called to let me know!

I was given an email address to send the second payslip to and was told that I'd have a decision by the COB.

Two days later when I hadn't heard, I called to followup, and was told that my application was on hold because they were waiting for a payslip. When I told them I'd sent it, the 'customer service' person checked and said "Oh yes, we have received it. I'll email the verification team to let them know and ask them to call you."

Then another six days went by and I hadn't heard, so I called again and was told that I needed to speak to the verification team, but I couldn't because it was a public holiday in Sydney. The customer service person said they would email the verification team because my application still showed as being on hold, and somebody would call me back when they were back from the holiday… but again nobody called.

I called back three days later (today) and was told that I couldn't speak to the verification team because they DON'T HAVE PHONES! I was told that I also couldn't speak to a supervisor because it just wasn't possible. I was told that one would call me back.

I would love to be able to call them directly and just find out what on earth is going wrong.

Thanks in advance and apologies if this is in the wrong forum. I've done lots of searching to no avail.

Kitty