Bad Experience with Becextech Australia

Laksetkk on 23/09/2017 - 18:37

Hi,

I happened to buy iphone 6 64gb $459+$29 shipping thinking the iphone is brand new. I didn't know until I placed order and then discovered under condition tab that it is not brand new but restored to new condition. The description is quite deceiving as nowhere in lading page it says anything about refurbished item. Within 30min of order placed, I requested refund. They replied that there will be admin processing fee of $35. I got refund minus $35. I replied with to get me full refund and correct item description clearly mention that the item is refurbished and not new. I am thinking lodging a complaint to nsw fair trading to get full refund. They don't seem to refund full. I will never recommend buying anything from this company, they seem to sale all refurbished products advertising low price with high shipping cost.

The link to the phone is https://www.becextech.com.au/catalog/iphone64g64gbslvnrc-p-6…

Does anyone have experience with this company getting full refund?

Thanks.

Electrical & Electronics

Related Stores

BecexTech
BecexTech

Comments

  • foxmulder on 23/09/2017 - 18:59

    I don't see they mention new in the listing. You can't always assume it's new.

    • aksetkk on 23/09/2017 - 19:09
      +2

      It is not also mentioned refurbished until you visit condition tab. If it is not mentioned refurbished, it implies as new product, it's quite obvious to fall into that trap.

    • dm01 on 23/09/2017 - 19:19
      +4

      Disagree - other iPhones on the site have "REFURB" in the title, by omitting it in this one, I'd presume new as well.

      Dog behaviour by becextech to mislead like this in the first place, double-dog to then try charging a return fee for an unshipped item. It's too connected a world to treat your customers like shit.

    • foxmulder on 23/09/2017 - 21:00
      +1

      If a site has a condition section, thus this is correct way to do normally.

      It's really up to the site to list the condition as well in the title to emphasize, but to not mention it in the title, not necessarily meant it's new.

  • foxmulder on 23/09/2017 - 19:03
    +1

    Their return policy:
    BecexTech also offers 14 days POM(Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition.

    So I guess as the product not even shipped yet you should be able to get 100% refund. Let me know if I miss anything?

    • aksetkk on 23/09/2017 - 19:06

      Thanks for the reply. Exactly, the product was not even shipped, yet they said it was gone through admin processing stage and that's why $35 fee.

  • Kangal on 23/09/2017 - 19:12
    +2

    Bad Buyer.

    From the ad:
    " This officially UNLOCKED phone has been professionally restored and renewed TO A new condition using original or generic equivalent parts if necessary. It has been fully tested and is in perfect operating condition and comes with the retail packaging in open box with full 12 months local Australia warranty. Please kindly refer to our warranty policy for further information or contact our friendly CS for warranty claim. "

    Very obvious that it is refurbished.
    It's stated/hinted numerous times, whereas they've only ever mentioned "new" only once.
    A Brand New iPhone will be sealed, it won't be opened or tested, and it won't require any renewing, restoring, or use of parts generic or otherwise. And it won't have a 1 year warranty (I believe its 2), and the warranty will be handled by Apple and NOT this company's CS group.

    On top of that, if you wanted "BRAND NEW" rather than "New/Refurbished"… you should've purchased it from the Apple Store (or a listed reseller such as Telstra). Its quite a common knowledge.

    With that said, if you paid via PayPal… you might possibly be able to threaten/push the seller to do a full-refund.
    Hope you learn from this, and that it all works out for both parties.

    • dm01 on 23/09/2017 - 19:25
      +2

      Bullshit. Any company who doesn't mention the fact that it's a refurb/restored/second hand etc phone in the title and/or main description is trying to deceive it's customers. Yes, it's mentioned in the condition tab, but I wouldn't think to check the condition tab for an item that is presented as if it's new.

      • Kangal on 23/09/2017 - 23:02

        Where was it presented as New?

        It never said anything about it, so as a buyer, you're first thought would be to think "is this Used, Refurbished, or Brand New".
        You would question it. And after you do so, if you click on the "Condition" tab, you would see clearly it is a refurbished product.

        I mean its one thing to say it wasn't in the title, but its something completely different to say this particular ad was maliciously deceptive.
        The buyer simply didn't do their due diligence.

        • dm01 on 24/09/2017 - 02:10
          +3

          Where is it resented as new??? This is an "etailer" that predominately sells new, grey market electronic items. The phone isn't listed under their "Open Box Specials" tab in their site navigation, it's advertised under their regular mobile phone category, alongside all the brand new phones.

          To navigate to this particular page I'm not clicking on any sub-section for used or refurbished items, and if I refine my search via the left sidebar once I'm in the 'mobile phone' section, there's nothing to indicate there's a mix of refurb and new products listed here, nor any way to filter between the two - just brand and price filters. And when I reach the product page, it's a standard Apple product image depicting brand new phone bodies.

          Go to Kogan's site - nothing on their iPhone 6 product page specifically states its a brand new product either, yet I bet you don't read that listing wondering if its new/used/refurbished.

          becextech have deliberately formatted their product listing here to present it as a new phone, omitted any reference to its refurb status in the title and product description which are the obvious places to mention it - it's deceptive practice, deserves to be reported, and I don't understand why anyone would want to defend them for it.

        • Bluberry on 24/09/2017 - 02:24
          +1

          @dm01: hard to argue this. I agree it is somewhat misleading but from a different perspective, you can also argue that OP did not read the item description fully. It is not clear cut.

        • dm01 on 24/09/2017 - 02:36

          @Bluberry: If it were listed under their 'Open Box' product section, or some other section for refurb/second hand items, I think it would be fair enough to expect shopper to check the condition tab, but when it's presented like this, alongside other brand new phones, without the word "refurbished" or the like mentioned anywhere in the title or description…why would you have any reason to question whether it's new or not, and then go looking for a condition statement elsewhere?

          As I mentioned in an earlier comment, there are other iPhones listed on there that do have the word "REFURB" clearly stated in the listing title, so if you were browsing through and saw one with "REFURB" in the title, then clicked through on another without….wouldn't you think it's new?

        • Bluberry on 24/09/2017 - 02:45
          +1

          @dm01: hmm..lots of sellers do that sort of thing. Look at all the overseas sellers that take a month to deliver who say they are based in Darwin! Ebay/Paypal will usually not rule in the buyers favour unless it is clearly the sellers fault. The seller will simply argue that it was in the item description. Good luck getting the $35 back.

        • dm01 on 24/09/2017 - 02:52

          @Bluberry: This isn't a Chinese eBay seller pretending to be in Australia…it's an Australian registered business so is actually subject the laws and requirements we have here.

          And I'll mention it again…it is not stated in the item description that the phone is refurbished - go read it!

        • Bluberry on 24/09/2017 - 03:00
          +2

          @dm01: from a legal perspective, the item description is not just the text under "item description". Its the information contained within the entire listing including information under the "condition" heading.

          Its shit i know :(

    • aksetkk on 23/09/2017 - 19:40

      The point is it's not mentioned in the title but somewhere far from title or description which is condition tab and Condition tab does not necessarily mean its about Item Condition, it could mean for some other condition such as shipping or condition of order … Its mentioned refurbished in a decisive way.

  • dm01 on 23/09/2017 - 19:31
    +1

    OP, I'd be arguing with becextech that their product listings are inconsistent and deceptive. SOME refurb items have "refurb" in the title and description, while others (such as the one you bought) have that information omitted until you go to the product page and into the condition tab. Take some screen grabs before you do this so you have proof, in case they decide to change the product pages when you complain.

    And I'd definitely lodge a complaint with fair trading too.

  • CyberMurning on 23/09/2017 - 21:01

    Now I know why this bad store still can survive, apparently still many people simply googling for the lowest price and buy from whatever Google put on the top list.
    If only you search that store name in ozb before committing, you will never buy from them.

  • foxmulder on 23/09/2017 - 21:04
    +2

    I would not waste time on arguing on it's Refurb or New, but try to put more of your energy on the return policy of the seller as it's part of why you buy from the seller (even you may not read it anyway). This is enforceable in Australian law.

    I don't see seller mentioned $35 in the return policy and I don't see why seller want to make $35 out of cancelled order for the sake of customer service.

  • Bluberry on 24/09/2017 - 02:20
    +1

    OP, I am sorry this happened to you. Becextech is not a great store to buy stuff from but ultimately it is your responsibility to protect yourself by reading the full description carefully before any purchase. Sellers will always try all sorts of things to make a quick buck at your expense. At worst you will only loose $35. Some stores do not accept refunds at all.

  • [Deactivated] on 24/09/2017 - 09:33
    +1

    There is a legal principle that underpins all purchases, Caveat emptor, quia ignorare non debuit quod jus alienum emit ("Let a purchaser beware, for he ought not to be ignorant of the nature of the property which he is buying from another party.")
    This means that the buyer assumes the risk by making reasonable checks prior to purchase.
    I would argue that clicking on the tab that says "Condition" is a reasonable requirement for a purchaser.

  • AJW on 24/09/2017 - 10:13

    That product listing is very misleading - it totally looks like a new phone listing. Yes, they state re-furbished in a separate tab that will often get overlooked, but we all know they are trying to mislead, and no doubt often succeed in being misleading.

    Sorry it cost you $35, but take comfort in the knowledge that it will cost them much more than that in lost sales. Dodgy product listing, even dodgier after sales support - how many people have read this and will steer well clear of them and advise others to do the same.

    Thanks OP :)

  • aksetkk on 24/09/2017 - 11:01

    This was the response from becextech, is it worth raising a complaint at fair trading?

    Thank you for your email.

    ————————— Please read this in a friendly manner ———————————

    First of all, we understand that people can become angry when things went wrong. We at BecexTech, believe that our customers have a right to be heard, understood and respected. However, if that anger escalates into false accusation, we consider that unacceptable, ie: "… try to make money by charging unnecessary fees by misleading customer"

    Do you even have any prove of your statement? I kindly implore you to refrain from sending such an email. Thank you.
    …..

    Last but not least, we do not take anything lightly as we are a legal company, and please be advised this purchase can only be proceed if customer has agreed with our T's and C's from the first place or it won't allow you to proceed.

    If you still wanna take this further, we will answer to that by providing you with our legal correspondences:

    BXT International Limited

    Reg 1440086
    1301 Bank of America Tower,
    12 Harcourt Road,
    Wanchai, HK

    • dm01 on 24/09/2017 - 13:09

      Of course it is - don't let their silly bully-boy email put you off.

      I read their "terms and conditions" - there is no mention of the $35 admin fee in the T&C's that you apparently agreed to as per this page. It's written in "Engrish" anyway - good luck to them if they ever do have to defend it in a court.

      Neither does their shipping and returns policy - in fact, a quick scan through their site and I can't find any mention of it - did they display a different set of T&Cs when you placed the order? Sounds like something they only mention when they have to defend charging it. Once again, I'd be grabbing screen grabs of the current T&Cs as proof of this "fee" being made up or hidden. The restocking fee shouldn't apply, cause it never left their stock.

      I'd write back, restate your case, lean on the inconsistency of their item title and description omitting the terms "refurbished", remind them that you requested cancellation in a timely manner and prior to shipping, and also mention that at the top of 'Return' section of the 'Shipping and Returns' page, it states; "At BecexTech, we ensure that you will not regret with your purchase." and state that a $35 fee for a non-shipped order request is causing you to greatly regret placing an order with them.

      Finally, mention you'd prefer not to take further action, but as there are inconsistencies in what their T&C's/returns policy states when compared to their current action in withholding the $35, if they choose not to return the $35, could they please provide contact details of their Australian legal representation for you to pass on with your complaint to NSW Fair Trading Department.

      Regardless of their reply, I think it's still contacting fair trading/consumer affairs and getting their opinion on the whole new/refurb situation - I'd be surprised if they didn't consider the product page misleading.

      • aksetkk on 24/09/2017 - 17:21

        Thanks, I will talk to fair trading to get their opinion on this matter. I think this kind of business needs to be kicked out from online business so that no other consumer fall into such trap.

  • simmos on 24/09/2017 - 15:40

    This company are dreadful. Stay well clear. Plenty of dirt here on OzB. Caveat emptor!

  • aksetkk on 27/09/2017 - 21:16

    Thanks guys, finally they agreed to refund remaining $35.

  • Esmereldakagaome on 25/10/2017 - 14:25

    I know im probably late but i also had a bad experience.
    First phone, couldnt update due to being an american variant and needing an extra sim card.
    Sent back, got a replacement
    Replacement worked for 2 weeks, before the /System folder got corrupt.
    Just got my new one, was scared it was fake, but its fine.

  • Paul D on 09/11/2017 - 11:32

    THEY ARE REFURBISHED - Don't do it to yourself

    The apple Iphone I received appeared to be original when it arrived. It worked fine, however after 3 months failed. I took it to an authorised apple repairer who opened it and saw that the parts were not genuine. Becextech failed to honour the warranty I have lodged a complaint with Consumer Affairs

  • one5tar on 12/01/2018 - 00:53

    Don't buy from BecexTech!!!

    Warning, fraudulent activities here<<<
    website: /www.becextech.com.au

    BXT International Limited (BXT International) (Hong Kong CR number 1440086)
    http://registers.accc.gov.au/content/index.phtml/itemId/1204…

    On 22/12/2017 I had purchased a camera, lens, mobile and accessories from BecexTech. As of today, I have only received the camera and lens. The accessories are missing and the mobile sent was used and faulty. As I desperately needed a phone I had to paid $400 to repair my existing cracked mobile, hence I have no use for another phone, nor do I want a faulty used phone.

    As of today, BecexTech have ignore my request for a refund and insisted that they have done nothing wrong. Will be reporting them to fair trading, ACCC and any other legal bodies where appropriate. Please walk away from this unethical business and tell others not to shop from them.

    As per 87B Undertaking - BXT International Limited - signed 12 December 2017,

    BXT International undertakes that for all products advertised for sale on the BecexTech website which are not new for the main headline description to start with “REFURBISHED” OR “USED”. And not "Special Price Renew Samsung Galaxy S7 32GB 4G LTE" as was the case with me.

    BecexTech Australia has admitted that it has contravened the Australia Consumer Law in the way that it described its products and responded to requests for refunds. BecexTech Australia have misled me into purchasing a 'used' product believing it to be 'new' and genuine.

    Under the Australian Consumer Law, consumers are entitled to choose to receive a full refund of the amount they paid for a product when that product failed to meet the consumer guarantees. For my purchased order of $6,371.50, which included a camera, lens, mobile and accessorises, I have only received only the camera and lens. The accessories are missing and the mobile received was 'used' and faulty.

    As per court enforceable undertaking, BXT International Limited are to provide the shipping cost for the return of faulty goods. Therefore, I expect a refund of purchased price $6,344.95 + return shipping $26.55, total $6,371.50.

    The business refused to refund me my money and insist that they have done nothing wrong. Any help?

  • Highranger1 on 09/03/2018 - 23:00

    I AM GETTING SCAMMED BY BECEXTECH RIGHT NOW!

    2 weeks ago today I ordered an expensive Sony telephoto lens, confident that within two weeks I would have delivery (based on many 3-4 day deliveries from B&H New York and DJI Hong Kong). I used an address I have been working at for the past 2 weeks in Sydney until I left there today.
    After the order, having not got a tracking number for a few days, I emailed the first of many futile conversations with 'Zlatan' and 'Ryan'
    I was given a DHL tracking number which lay idle in status 'received paperwork Hong Kong'.

    So I guess Becextech is not supplier from Australia in spite of every indication on their website. The tracking number remained static for days, So another email to Ryan met with a response that they had lost the order. I said send another one, but they kept asking me to be patient. After reminding them that I won't be at the address soon to collect it, they then told me that it hadn't been sent as they were out of stock. A refund was politely offered and I politely accepted. Yesterday I purchased the lens locally in Sydney. An hour later an email arrived stating that it was on its way with a new tracking number from a ficticious transport company with a picture of a parked truck and a tracking input box which is fake and doesn't work.

    After I threatened to call my bank and call them out as a fraudulent company, They suddenly are able to reverse the shipment?? after they take a $55 fee.
    I have now accepted that fee just to get them out of my life. Especially now that I have since bought locally.

    Ryan must be a very busy person defending his company's policy to rip off Australians.
    Still, after reading some posts, there is a good possibility that a faulty second hand piece of rubbish might turn at the location I was at until today.

    28th February

    1 x New Sony FE 100-400mm F4.5-5.6 GM OSS Lens (PRIORITY DELIVERY) (SonE100-400GMOSS-PRT) = AU$2,964.00
    Delivery Method Priority Delivery + AU$0.00
    Extended Warranty No, I Don't Need Extended Warranty + AU$0.00
    Priority Insurance No, I Don't Need Postage Insurance + AU$0.00
    Leaves warehouse in 1-3 business days

    1st March

    Thank you for your email.
    We will do the cross check to our warehouse team to see if they have dispatched your order.
    We will get back to you with a tracking number update, please kindly wait.
    Thank you.
    Best Regards,
    Ryan
    BecexTech Australia Support Team
    Hello Jonathan.

    2nd March
    Thank you for your email.
    We have contacted our warehouse team again today, we shall hear from them shortly about your order, today is the 6th days from the day you place your order, we do not process order on weekend and holiday.
    We will get back to you once we have an update, please kindly allow us sometimes.
    Thank you.
    Best Regards,
    Ryan
    BecexTech Australia Support Team

    LENS HAS BEEN LOST IN YOUR WAREHOUSE
    RYAN AND ZLATLAN, PLEASE TELL ME WHERE IS MY LENS. I AM ONLY IN SYDNEY UNTIL FRIDAY. PLEASE SEND ANOTHER IF YOU CANNOT FIND IT AS ONLY THE PAPER WORK HAS ARRIVED AT DHL ACCORDING TO THE TRACKING NUMBER
    PLEASE DON'T TELL ME TO WAIT, AND WAIT, AND WAIT
    I HAVE WAITED LONG ENOUGH LOOK AT THE CONTACT LIST BELOW. YOUR CUSTOMER SERVICE IS APPALLING

    5th March
    Hello Jonathan.
    Thank you for your email.
    Our apologies for the inconvenience caused, we would like to inform you that the other item has been arranged for your order from our warehouse.
    We have informed our warehouse team that you will need the item before Friday.
    Please kindly allow us sometimes before the next update.
    Thank you.
    Best Regards,
    Ryan

    7th March
    BecexTech Australia Support Team
    Hi Jonathan,
    Thank you for your order.
    We regret to inform you that New Sony FE 100-400mm F4.5-5.6 GM OSS Lens is temporarily not available.
    If you are keen to wait, we can put this on back order and will ship this as soon as it becomes available.
    Alternatively, you can also request a refund if you prefer.
    We do apologize for any inconvenience caused.

    FAILURE TO DELIVER
    The item hasn't shipped.
    You told me yesterday the item is not available.
    I have since bought the item locally today after waiting 2 weeks
    I am no longer at the delivery address as of end of tomorrow as mentioned to you many times.
    You offered yesterday a FULL refund and I accepted.
    If refund acknowledgement for the full amount is not sent to me
    tomorrow, I will contact the bank on Monday and report you as a fraudulent merchant and support my case with every email sent between us as well as the tracking status from DHL.

    8th March

    Hi Jonathan,
    Unfortunately your order has been dispatched, hence we are unable to cancel your order.
    Here are the tracking numbers:
    Courier: https://www.dpex.com/Tools-And-Applications/Track-And-Trace
    Tracking : 218742572526
    Please allow 1 - 3 business days before the tracking # is scanned by the system, and kindly wait for it to arrive.
    Thank you.
    Best Regards,
    Daniel
    BecexTech Australia Support Team

    You cannot deliver
    How can you send this item when you said it was out of stock.
    Now instead of using your previous courier DHL, you are now sending it by a company where the tracking number supplied won't even work.
    I wont be at that address after tomorrow.
    Your company is a scam and I will contact my bank tomorrow and report the transaction as fraudulent.

    Hello Jonathan.

    Today
    Thank you for your email.
    We would like to inform you that there will be admin fee $55 as the item has been dispatched and handed down to the courier, the tracking number given will be traceable in 1-2 business days ahead.
    Please kindly provide us with your decision to cancel this or to continue the shipping today, as we could not put this on hold for so long, or the courier will continue the shipping, if that happens we could no longer cancel this.
    Please advise urgently.
    Thank you.
    Best Regards,
    Ryan
    BecexTech Australia Support Team

    THIS COMPANY IS A SCAM

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