The price is negligible so i'm not worried about the money. Just curious to know if this is general practice etc. Basically bought 2 of the same items from presumably a HK seller, one of the items does not work. Seller offers to refund 30%, then 50% after I refused 30. Should I push for 100% or go with bad feedback? Returning the item isn't worthwhile, I am a little annoyed at the 30% offer so this is more of a moral exercise more than anything.
It’s probably nothing worth while
Then just leave it.
Lol right now same issue. I bought a case for my Xiaomi Yi camera and the case is cracked and they offered me 2 USD refund and the case was 10 USD. I messaged them saying no. I will wait and see what happen might just hit up PayPal if they stuff around.
Seller offers to refund 30%…
It's an "offer" - You don't have to accept it.
Alright, so they've offered you a 50% refund as 50% of the products you purchased are broken so what is the problem? Just accept and move on.
Not sure if you are being a troll or serious; I think OP means 50% of the faulty item…
No I think the OP means they offered 50% of the total order, which is how these ebay deals work. The OP is being greedy asking for 100% aka FULL refund when one item works and one doesn't.
The OP is being greedy asking for 100% aka FULL refund when one item works and one doesn't.
that sounds about right.
Why would the OP get a refund on an item that works and one in which they still have?
@JimmyF: that answers why OP would want a refund, but why would OP get refund?!?
What kind of company gives a refund on an entirely fine item that they aren't receiving back?
why are they neg you?
You didn't pass Grade 5 Mathematics did you?
Did you? If you have 2 apples and 1 of the apples has gone bad, what percentage of apples have gone bad?
The OP bought 2 items, only 1 of the items is broken so that's 50% of their purchase that they are entitled to a refund on.
Why neg me??
Think about the context of what the OP is saying.
If you are thinking in terms of percentages of the overall purchase, then why would the OP be asking for a 100% refund when only 50% of the products have failed?
Yes, a Grade 5 student would have got that right.
Maybe because the OP is being greedy. If you go to the shop and buy 2 mobile phones and only one of them doesn't work would the shop give you a refund for both or only the one that is broken?
Isn't return shipping covered by Paypal? Put in a claim. A word of warning, the seller might tell you that there is some problem with the ebay refund system and asks if they can refund you directly to your Paypal account. Don't do that, because you will get charged a small percentage for receiving money.
If the item is unusable, probably just try and get a full refund through Paypal, rather than try and negotiate a percentage off. A faulty item is still junk no matter how cheaply you bought it.
Return shipping is only covered by Paypal if you've opt-in the deal before buying the item.
Id pursue 100% and threaten to give negative feedback
Don't threaten as ebay will go against you if you do.
Use EBay "Item Not As Described" function. Seller will then be forced to refund 100%
Seller will then be forced to refund 100%
why should the buyer get a 100% refund? the buyer purchased two items. one item is working, while the other is doa. the correct refund amount should be 50% of the transaction total.
Basically bought 2 of the same items from presumably a HK seller, one of the items does not work. Seller offers to refund 30%, then 50% after I refused 30. Should I push for 100%
50% is FAIR as one is working and one isn't. Asking for 100% is being greedy as you have one working one.
how much are we talking about here, good to put it into context to understand which party is being unreasonable. Not sure what's wrong with refunding you 50% if you bought two identical items and only one of them don't work.
They are referring to 50% of the cost of one. If they offered 50% straight up I probably wouldn't care and just take it, I am just annoyed they would offer 30% for a defective product. It's a $20 item.
so they want to issue a $10 refund for a $40 transaction?
Each item was $20, so they are offering $10 refund for the broken one.
push for $20. You have them admitting it was faulty. show this to ebay or paypal, you'll win
You have them admitting it was faulty.
the refund is based on the buyer's claim that the item is doa. the seller hasn't tested the item yet.
yeah ok thats not on. Tell them to refund the entire $20!!
In that case, they should refund you 100% for the faulty one. Report them if they don't. Don't care if the item costs $1 or $1,000, it's the principle.
Yeah you should get 100% of tbe faulty item
And seller pays for return shipping of seller want it back.
You should be receiving a refund which covers 100% of the cost of the defective item, I wouldn't even be nice about saying no to their offer of 30% - that's cheeky as #*$&.
100% of the cost for the faulty item.
nothing more nothing less.
100% of the faulty item refunded plus postage and if they want the item returned they pay the return postage.
I have had many purchases where the item was damaged and not as described and have received part offers but I refused the offer and claimed the full amount under the threat of a PayPal claim and have received the full amount back without going to the PayPal resolution claim,go ahead with your full amount,—think of it as doing anybody else that fall into this type of offer a favor because if everybody allows the sellers to get away with it they will always do it to others,also do not agree to pay the return postage, Ebay has their own claim process so have a look at that also,remember you are not only doing it for yourself you are also doing it for ALL purchasers
I ended up getting the full amount refunded, I think the seller was just trying to be cheeky / take advantage of someone who doesn't care.
Sometimes ago, I purchased a home health shiatsu pillow massager from a Shanghai seller. It was nice for the first two weeks, then it broke down. The full price plus post came to $27.50. The condition said a full refund would be made within 30 days should faulty occurred. After lot of ups and downs negotiation with forwarding photos and videos , the seller finally agreed with the faulty caused . Despite that agreement the seller continually gave this and that excuses such as asking me to foot part of the returning postage ( gave an unreasonable rate of $13.50 whereas the average postage cost by others was some $5.00). After I agree to bear 50% the postage cost I.e. $6.25, then they gave another excuse all hoping I dropped my claim. Finally I gave up and sought help from eBay who probably got fed up too with those silly excuses by the seller, gavemec a courtesy refund in full in two minutes and closed the matter up .
What is the item? And how much are you talking about?