Bought a monitor from msy on Thursday, from store (A) 1 hour away from where I live (store (A) is 2 min from work). Return item to store (B) as this was closer to where I live 2 min away.
Guy in store (b) ask me where I bought it, I say store (a), takes 15 minutes to test the monitor, and tells me it's a major fault. He then tells he can't exchange it cause they are out of stock. I said fine, I'll get another model,he says he cant, cause he can't refund any money before purchasing the new model. I said your not refunding anything as the new model is more expensive, he still says I can't and need to go to the original store.
Lift your game msy, what's the point having multiple stores for such a simple task. I would never buy anything from your interstate/neighbouring stores from now on as I have in the past.
/Rant
he is right. take the faulty item back to where the receipt was issued.