There has been many topics on this matter on ozb, whirlpool forums and many more, and I just contacted DJI earlier for the 100th time to clarify once again.
They said as long as the overseas seller is providing 1 year warranty (should mention this on the listing) then you will be fully covered with the purchase of DJI Care Refresh. Care Refresh purchase must be made through DJI and not through another site.
Also been confirmed by DJI here https://forum.dji.com/thread-108407-1-1.html
Warranty covers the following:
Mavic Pro and Spark: aircraft, gimbal, camera, battery and propellers.
Phantom 4 Pro and Phantom 4 Advanced: aircraft, gimbal, camera and propellers.
Inspire 2: aircraft and propellers.
Zenmuse X4S and Zenmuse X5S: gimbal and camera.
Care Refresh offers up to two replacement units within one year with a small additional charge. Does not matter if it's water damage or if you accidentally crashed the drone.
That's manufacturing defects. So if your drone is just sitting on the shelf and all of a sudden one day the gimbal goes spastic on a bootup and fails to initialise through no fault of your own, then that would be a warranty issue assuming its still within the 12 months. However if you crash into a tree and it starts to malfunction afterward, then your covered with care-refresh.
So technically if there was a manufacturing defect and you couldn't be arsed sending it overseas, you could just chuck your drone at a tree or dunk it in water and use DJI care refresh?
Correct! It's been confirmed so many times, however you'll be spending $139 for the first replacement and $199 for the 2nd.
Thats one way to do it, the nice way would be since DJI already have the drone and you've paid for additional coverage, they handle the warranty claim outside its original market (eg China) and not have to use your 2 replacements for warranty issues. They send back refurbs which sometimes arent the best from what I've read in forum postings. Sometimes cosmetic issues (scratches etc).
@BargainKen: So you end up paying for the repairs or is that still covered under warranty if it's an overseas model repaired in Australia?
@mit: I think thats the million dollar question… nobody seems to know how warranty claims are handled on grey stock + care-refresh.
My Mavic is being repaired at DJI burwood HQ right now. Apparently it's at the QC phase now and will be shipped out tomorrow.
I'll let you guys know if they send a refurb, new Mavic or actually repair it.
They sent me a new Mavic, still in the same box I sent the faulty one in though.
Serial number was unregistered and it had no blemishes, propellers were also sealed in box. Happy with how it all turned out, total turnaround was 2.5 weeks
OK, so I'm trying to buy refresh on my DJI drone I bought here as a refurb. No problem going through, but I can't change my country on the DJI page from USA? Any help?
Thanks koalafied.
I’m overseas at the moment and looking to buy a Mavic here in Hawaii during the Black Friday sales to bring home.
Good info to know in advance.
Care refresh is for crashes only though, or non-warranty issues, and is only valid in country of issue. If your bird develops a issue you didnt cause (eg gimbal malfunction) and its deemed a warranty issue, you need to send it back to country of origin.
Unsure how it would go though if you sent it in via care-refresh locally and its deemed a warranty issue for a drone purchased as a grey import.