I already have an active Optus prepaid sim and I find myself with a new $50 Optus sim. So I decide to port my current service/phone number to the new sim.
Step 1: First I go here: https://www.optus.com.au/customercentre/activateprepaid but it counts as a replacement sim, so it tells me to go here:
Step 2: https://www.optus.com.au/shop/welcome?defaultTab=2 I enter the details and it sends me an SMS but no matter how many times I enter the code, it keeps bringing up this message: Hmm, something's not right. Check your SIM number and try again. Or please call us on 1300 760 026
Step 3: So I call 1300 760 026. After waiting 20 minutes, according to the customer rep, this number doesn't deal with prepaid services so gives me a new number to call: 1300 555 002
Step 4: So I call 1300 555 002. I navigate the menus and guess what? It sends me an SMS telling me go to https://www.optus.com.au/customercentre/activateprepaid (which is step 1).
Step 5: So early in the morning, I go on Live Chat and the customer rep promises to do the port. It will take a few hours they say. In the evening, my old sim continues to work, but the new ones doesn't. Obviously the port didn't happen.
Step 6: I try Live Chat again. I get the customer rep to do the port again. Seems like the sim number you've given me is wrong. Please try again. So I try again. Nope, for some reason there is an error with the sim number so how about you buy a new $2 Optus sim and then I'll credit you $50 later.
The story ends here for now.
Why is a simple internal Optus to Optus port so needlessly complicated? What am I doing wrong?
That sounds very tedious… Have you tried activating through the Optus My Account? I believe its under the Settings tab