So I just sold a phone on ebay for >$500 in a buy in now listing. Payment was immediately received into my paypal account.
But I just saw that the buyer has a brand new ebay account (made 6 days ago!), with zero rating. I messaged them to confirm it is a genuine transaction. They replied that yes, they made new account just to buy a phone.
Do you think I should cancel and refund the money or is it ok to post the item?
Thanks
You can set these restrictions so they can't bid/bin you items.
this isn't possible. one cannot block buyers with 0 fb from bin/bidding.
https://www.glenscott.co.uk/images/ebay-buyer-requirements.p…
go to Account settings and select site preferences.
Then to the right of buyer requirements select show n edit.
Set your blocks and save.
The only option to block 0 zero feedback members are the ones that are not phone verified but if you block members with 2 strikes or more as well, that weeds out most serial non payers.
You can also add all your non payers to the Blocked Bidders List at the bottom in the link.
It used to be that sellers could block buyers with less than +5 fb, which was silly and bad for business. Ebay then changed it to -1 fb, which is still silly as sellers can no longer leave neg.
Either way blocking buyers from bin/bidding using fb is the wrong way to sell on eBay.
Everyone has to start somewhere. I've never had a problem with 0 feedback buyers, but then I've never sold a high scam risk item either.
Though if they're from Nigeria, you have a problem
Isn't that racist?
What if it is someone trustable, like the Prince?
Yeah. He just happens to be in a bind at the moment stuck on an oil rig. But he is legit.
buying it for his son as surprise as he is about to graduate from a leading university.
and he'll pay $50 extra because he needs it soon.
Lol. I was born in Nigeria!
So Kami thinks you're scamming the buyer? LOL
This is getting quite fishy lol
Do you think I should cancel and refund the money or is it ok to post the item?
you should honour the deal and complete the transaction. pack and ship the item as suggested by ebay. feel free to read some of the links to help you complete the transaction.
http://pages.ebay.com/seller-center/new-to-ebay/learn-to-sel…
http://pages.ebay.com/seller-center/seller-protection/index.…
http://pages.ebay.com.au/help/pay/shipping-tips.html
https://pages.ebay.com.au/help/pay/packing.html
If you have the money via PayPal what can the scam be??
I use tracking and signature on delivery for all transactions.
Because a buyer can claim they didn't receive the item and have the transaction reversed - Paypal protects the buyer, not the seller.
You can request a signature on receipt of the item, but even then Paypal will probably shaft you.
Wow - How often has PayPal shafted you? What are your worst examples?
I would complain to Ebay! As a seller and buyer I have found them very helpful
Maybe in future insist on Direct Deposit of funds into a bank account?
Only once for me - but google paypal scams - you'll see it happens all the time.
you'll see it happens all the time.
All the time out of how many millions of transactions?
@whooah1979: Enough to be a problem.
I will agree I have made thousands of PayPal transactions and have one bad buyer experience.
FWIW I never said it was a huge problem, but is a problem nonetheless. If a buyer raises a dispute it then becomes the responsibility of the seller to prove it is a fraudulent claim - in the meantime, Paypal removes that money from your account and refunds the buyer.
Hmm, I was hoping to quickly sell off the phone so I can buy the oneplus 5 today. I just didn't think about new scan accounts :/
Maybe I'll call ebay and /or PayPal to ask how to minimise fraud risk.
The best is message ebay first explaining and ask for their suggest. When they say ok it will be much easier to argue when something goes wrong. Ask ebay to investigate if the owner of that account is legit.
Everybody starts somewhere…
However, even videos of the phone won't prove that this is what they received etc etc.
Ensure you record the IMEI number so you know that you get the same phone back if they return it.
I always google the address provided and see where it is, and the persons name etc and see what comes up (with newbie buyers).
You used to be able to see what else they had bid on (even if they didn't win) but I don't believe that works anymore :(
You have the money in paypal. Send it registered post requiring a signature from the addressed recipient, take photos of everything including the package ready to be posted. If you do enough to prove you sent it with enough effort to make sure it got to the person who bought it then surely paypal can't come back at you saying anything that happened was your fault.
They may have created a new account to use the 10% off coupon PAINT as they had already used it on their main account.
Yeah, it should be okay. Paypal should cover for you. I had people make an ebay account to just buy from me many times no problems usually
I sold a iPhone to a zero feedback buyer with a Russian email address! The sale went perfectly. Be careful not to jump to conclusions!
I sell in excess of 100K of goods on eBay. Primarily technology, and we have been the victim of various scams. More recently, a media device ($230+) was purchased by a 0 rated buyer, whom was newly registered. PayPal and eBay name did not match, the delivery address was "Click and Collect" masking any physical address. The item was received, and delivered, but was immediately sent very large, over-compensating messages about damages on the end of the box. Every message ended with "Would appreciate a settlement of a partial refund". The terminology was too rich for a new user, and immediately we suspected we were in the middle of a targeted attack. Every message ended with "Kind Regards, Eddie T." but when we requested the users information, the phone number attached was the same number used for a person called Jason for a 30th birthday party in the same capital city (Google Searched), he also had a photo attached, which we reverse searched, and found his personal website, with resume, passport, and visa open and visable on the website.
Once confronted, he stopped with the "Kind Regards, Eddie T." and started accusing us of breach of privacy, fair trading, etc.
A few tips:
Hot Tip:
If it seems out of place, claim out-of-stock and send the buyer a cancellation request; with the option "Buyer Requested to Cancel". This does not affect your Seller Performance, it refunds the final evaluation fee, and once cancelled it prevents them from leaving feedback.
We gave this buyer the benefit of the doubt, and we have a negative feedback and a user sending us back a product, that is opened and has lost the resale value. That is, if the product inside of the tracking ID provided, is actually the product we sent (we will record the unboxing just in-case).
Long story short.
It's a shame that this happened to you. We're fortunate to not have experienced this.
No business can operate without some level of risk. One have to expected that power sellers may have to deal with transactions that may end in a loss. The margins should be enough to cover this loss.
I think I will post the item and take pics of the packaging , serial number, etc.
I did talk to ebay about my concern , they said as that as there is nothing wrong with the transaction as yet,they cannot do anything but did suggest I take pics of the parcel before sending via registered signed on delivery post (ebay gave me a call reference number for the conversation). I also talked to paypal and they said they cannot give any info from the seller but the money has been transferred to my account with no issues, and told me to save email, item description, pics before posting and tracking info and that only to post to address on paypal (they dont give call ref # but said they have logged this call info).
The ebay user name, paypal id and email match with the buyer's name. I also googled the person but too many results came in Sydney. I did search up the address and it is listed in directory to a person with same surname.
I think I will go ahead and buy my Oneplus 5 now.
Forgot to update. The transaction went smoothly.
I never deal with 0 feedback buyer. You can set these restrictions so they can't bid/bin you items.
Problem with cancelling transaction, they may leave a bad feedback…
Just make sure you take a good video/pics and make sure everything is working. That way they can't say, oh this is not working. Then registered post the item. I'd also suggest keeping their name/address and phone number. This is for
bikiesjust in case they stuff you up, then you can refer them to cyber crime Australia(not that they'll do much, but a record against them is good for future reference).