I have a contract with mobile operator and their network quality is bad at my home location, whenever i speak with their CS team, they say nothing wrong with their system and its good.
I am 12 months into the contract and 12 more to go. I don't want the service or their phone anymore, any way to get out ?
Anyone got suggestions.
Agree. It's harder to get out now as opposed to maybe 3 months in.
Maybe OP should call up the carrier and complain he/she can't get reception in their house anymore.
He can say he used to get 1.5bars reception, but now 0 bars, or something.
A lie? Yeah, I know.
Let the carrier investigate.
Perhaps they can fix it and it'll be fine.
If not, perhaps OP can keep ringing back every other week until the carrier gives him the option to leave.
Or if they don't, maybe ask them to consider it. You might be surprised.
And if that fails, then you'll at least have a track record if any TIO get's involved.
I answered your question in my comment. thanks for your post.
I am 12 months into the contract and 12 more to go
well……. most get out of contract fee clases would be over by now.
Which telco?
The fact that you're 12 months in with a handset makes it more difficult. Usually telcos are quite accommodating within the early stages, and offer to waive the contract provided that the phone is returned in good working order. I imagine any chance of you getting out of this would be dependent on proving something happened to suddenly cause the network issues, and that this 'something' is their fault. Even then, the handset would have to be in good condition, too. If not, the best possible scenario might be offering to make you cover only the handset cost if you cancel, or perhaps the handset cost subtract x%.
If you happen to own an iPhone, though, then I imagine the telco would be suss as it would seem like an attempt to break your contract so you can just get the latest phone.
Easy… pay the termination fee(s) according to your contract.
It's taken you 12 months to realise that reception is bad at home? I could be wrong, but I'm almost ready to throw in the suggestion that you're really just wanting new phone.
Would've been much easier at the start of the contract. Vodafone even have a 30 day network guarantee for this reason.
I answered your question in my comment. thanks for your post.
Did you move?
Hi Guys,
Yes true I am in a contract and I am 12 months into it. I don't need a new phone for the comments, I have two phones, 1 is work and 1 is personal. I have complained to them earlier and they didn't do much and as you know with Work life family, this takes a low priority. Since I am not home generally, leave in the morning and back late, most of the time my phone is away from home, now that I started working from home, I am facing this issue more than before. Trust this answers the doubt. I have a Samsung S7 edge, so its not a bad phone at all, and no reason to get a new phone.
I appreciate all your comments and suggestions, i will go with complaining and asking them if they can fix it. If they cant then I can raise to TIO. If not then I will bite the Bullet and pay until the end.
Question : My phone operator has listed my contract as 50 $ abd phone as 10$ so it doesnt make sense me quitting as I will still be paying 50 x 12 and losing my phone at $ 120 ( its better for my daughter to watch nursery rhymes )
Is this a correct way to put a plan where the contract price is so high that it makes harder for customers to Quit ?
THanks again.
Complain to the Telecommunication Industry Ombudsman (TIO). But it is a little bit strange that you waited 12 months to take action. Because if the reception was poor, you should have done something within the first couple of months and try to get out.