So I'm trying to find an answer to a problem someone encountered at their workplace. People provide garments to be cleaned, and my friend always provides a full, itemised price of the order.
However the company is pushing the employees to use this "auto-stub" system that takes down the garments to be cleaned, but does not provide a price, only a docket with the order number. Her other-day colleagues use the system, and sometimes she cops the "what!? This is the price!?" rant when they come to collect.
There is no displayed pricing (one has to ask, or be given the quote via the "proper" system) and I'm trying to work out if not providing a price at the point of "contract" is acceptable.
And yes, I'm aware that a customer should check before agreeing to the contract, but I get the feeling that the other employees are avoiding - or cannot be for technical reasons - giving that price.
This stemmed from an almost argument where a customer was given a price for two of their three orders (item limits…), written by hand on these stubs, and their companion argued they should only pay for two of the orders, and at the price on the stub which was not correct anyhow.