Please please please, can someone help?
I am disgusted at how "bizpromo.com.au" has dealt with us. We wanted to letterbox 60,000 homes. We are a registered non-profit organisation with the ACNC. They are very polite and quick to take our money, but then do not deliver and then it's all downhill from there. No calls are answered, no return emails, etc.
After posting a review on productreview.com.au a few months back, Ja__ (censored for privacy reasons) immediately called me up and explained they were having a system change over and somehow our order slipped through the cracks (odd?). He assured me that he will review everything and find out exactly why the order was not complete… a week went by and multiple follow-ups with him (on his direct mobile number and via email) and then he finally agreed that it was a major mess-up and sounded very genuine and promised me a full refund. They said they did not have the money right now so it would need to be done in 8x fortnightly repayments.
He asked me to take down the review as it looked bad on their business, etc.. I (UNFORTUNATELY) did what he asked.
Since then, not a single refund has come through, his phone is now switched off and when I email him it says he is on "sick leave until further notice"… ?
I have tried looking up their ABN, etc.. but it is registered as a "hybrid trust" and i've had a real hard time trying to get information on the company so I can give the details to NCAT so they can place an order on them… i've spoken to ABR they said it is an ATO issue because it is a hybrid trust, the ATO said they can't disclose it as it's not their jurisdiction.
I am totally out of ideas and really want to see this money ($4000+) again.
Any suggestions please?
Mod: (25/9) The OP and Bizpromo have now taken their dispute to legal channels. Thus, comments are now closed.
What was your method of payment?