New Car Purchase - Paint Protection Issue

L[Deactivated] on 24/08/2017 - 16:09
Last edited 24/08/2017 - 16:35 by 1 other user

So I have a friend who has recently put down a deposit for a new car and was interested in the prices for paint protection at the dealer.

Today they call him up at work and let him know the exorbitant prices($1500) to which he says that he'll have to think about it. Somehow along the line the salesperson interpreted his response as an agreement and got started on applying the material. Eventually they call him back and pressure him into accepting a discounted ($1000) price since the process has already started.

Now my questions is this. Can he still back out of it if he hasn't signed anything for the PP? or ask them to remove it?

Automotive

Comments

  • QW3RTY on 24/08/2017 - 16:18

    Worth checking the contract. Does it note anything about a cooling off period?

    • [Deactivated] on 24/08/2017 - 16:25

      From my understanding PP wasn't on the original contract that the deposit was paid on.

  • Brucet on 24/08/2017 - 16:23
    +7

    When you purchase new cars. Never ever add anything else into it. ( Waste you money ).
    You can add them latter by shop around.

    • Cheeper on 24/08/2017 - 18:37

      and get a better job too.

  • Brucet on 24/08/2017 - 16:25
    +3

    ( paint protection )never waste your money with it.

    • [Deactivated] on 24/08/2017 - 17:41

      I facepalmed as soon as I was told about it.

  • Slippery Fish on 24/08/2017 - 16:26

    He fed up, they aren't allowed to charge for work not accepted by the customer by law. His acceptance of $1000 means he must pay it.

    Or am I misunderstanding and paint protection is an insurance?

  • Gronk on 24/08/2017 - 16:36

    How long since they signed the order and paid deposit? Your 'friend' has a 3 day cooling off period within which they can cancel the sale agreement for any reason.

    Failing that, was the paint protection written into the contract which your friend signed when leaving the deposit? They should have received a copy of the contract they signed so that should be pretty easy to check. If not then they are not obligated to pay for it, the dealer must honour the original contract that was signed.

    • [Deactivated] on 24/08/2017 - 16:48

      I'm pretty sure it's already past the cooling off period for the contract. The paint protection was done over the phone a few days after and it was not included in the original contract. Though technically he did give them verbal approval for the $1000 amount.

  • holdenmg on 24/08/2017 - 16:55
    +1

    Once upon a time "Yes" meant "Yes" and "I'll think about it" didn't amount to "Yes"

    Now you find yourself lumbered with Paint Protection, possibly being a Brit or even worse, a Kiwi and having to front the High Court to explain your actions.

    • [Deactivated] on 24/08/2017 - 17:39
      +1

      Ha! It's a strange time we're living in.

  • [Deactivated] on 24/08/2017 - 17:15
    +3

    If your brother buys a car that has paint that isn't sufficiently durable from the factory, he should buy another car.

    • [Deactivated] on 24/08/2017 - 17:37

      Friend, not brother. I don't think he has been taught the inner workings of a car dealership ;)

  • Cheeper on 24/08/2017 - 18:43
    +2

    They have no proof of a request to do the PP. If contested they will buck and kick, typical car dealer scum reaction.
    Ignore them.
    In writing and asap he should inform them that at no time has he ever approved or requested PP.
    Demand the supply of what he ordered, ie: the car without their ripoff PP OR a full refund.
    Crap like this happens all the time… car yards love the upsell benefits they get from their ripoff PP, tint, ext warranty, etc.. Don't fall for it. Take them to court if necessart, he will win.
    No reputable business will proceed with a $1500 or $1000 add on without proper confirmation from the customer.
    Scum businesses do though.

    • [Deactivated] on 24/08/2017 - 19:12
      +1

      Thanks for the advice. I'll pass it on

  • jimbobaus on 24/08/2017 - 19:22
    +13

    I used to sell this crap for a living, I am not sure what state you are in but here is how it works in Vic.
    I literally quit the job, got sick to my stomach looking people in the eye and telling them it was "worth it" when it was literally the most useless thing they sell you.

    If an added extra is sold (PP, Tint etc) after the contract has been signed, verbal communication can be accepted but it is not binding until it is in Writing.
    We used to send an email to the customer which they would reply confirming they wanted the work done. We were liable for the cost until we got the confirmation in writing.
    The girl who did the job before me said it was common for them to "misunderstand and commence work" as 9/10 customers would just pay and accept the "discounted cost"

    At the end of the day, if the dealer can not produce written evidence showing an agreement was made then your friend is not liable for the costs associated.
    Call the dealer and tell them you do not want it, if they still refuse then call the governing body and make a complaint.

    On a side note,
    Paint Protection is a CROCK OF SHIT! it is literally wax that has no long term benefits
    The VACC and RACV did a survey of products sold in the market and found that PP is no better for your car than simply a full detail and wax once a year.
    Where I used to work the cost to the dealership was $225 and it was being sold for 2K.. its the biggest scam in the industry. The only one worth its salt is ceramic and that is pricy, but it has been proven to work.

    Good luck.. but yeah tell your friend to stand his ground and refuse to pay.. if they have applied the PP then that's the dealers loss… and in $$ terms they have not lost much.

    • Cheeper on 24/08/2017 - 19:31
      +2

      ""it is literally wax that has no long term benefits""
      A guy i knew that worked in a dealership in QLD told me exaxtly the same thing.
      They play on people looking for that fuzzy warm feeling by adding junk to their new toy.

    • kahn on 24/08/2017 - 22:42

      The only one worth its salt is ceramic and that is pricy[sic], but it has been proven to work.

      That's what "paint protection" is supposed to be these days, coatings like Carpro and Gyeon quartz, Ceramic Pro, Crystal Serum, etc. I'm not sure what "survey" you're referring to, but I'm guessing they related to paste sealants or cheap spray sealants which don't last as long as coatings. Additionally, a paste wax definitely does not last one year. Some of the expensive spray sealants can last a while, but they are supposed to be re-applied every couple of months or thereabouts. My main gripe is actually with people who think that this stuff will protect their car so they can treat it like crap without proper maintenance.

    • [Deactivated] on 25/08/2017 - 01:32
      +1

      Thanks mate. Honestly appreciate the insight you've given.

      There's a reason sales rep from dealers get a bad rap with shoddy practices like this. I'll be sure to let him know

    • mrhorse on 25/08/2017 - 14:17

      Thanks mate!

    • kiitos on 02/09/2017 - 08:53

      I thought the main benefit of the paint protection was the insurance they give alongside it, where they'll fix marks etc for free? Or is that a separate package you would have to pay more for as well?

      • jimbobaus on 02/09/2017 - 08:54

        they usually have a lifetime garauntee…. but its not worth the paper its written on… and it does not transfer if u sell the car

  • thatonethere on 24/08/2017 - 19:49

    Everyone learns this the hard way first time round. Never again (internet wasnt popular when i was scammed by toyotas lovely leggy blonde).

    • CMH on 24/08/2017 - 22:27
      -1

      I must have gotten the ugliest girl to sell me that crap when I bought my car then.

      Now I feel like I've been shortchanged. (not that I bought any extras)

  • Brucet on 24/08/2017 - 19:51

    Never trust salesperson ( Car & House ).

  • [Deactivated] on 24/08/2017 - 19:56

    I got paint protection on my first new car. It was still a showroom shiny red when I sold it 12 years later. Was a strange look for a 12 year old car!

    • Euphemistic on 25/08/2017 - 12:32

      Bet it parked in a garage when not in use and got a regular wash though..

      • [Deactivated] on 25/08/2017 - 17:53

        Like a bet do you? Parked outside and washed once a week.

  • Sensiekatie on 25/08/2017 - 08:41

    When purchasing 2 cars, they accidentally put tinting in one. Never st any point did they ask me to pay for it. They were very apologetic about it. I acted so cool and said that I would see If it bothers me or not - like it was a real imposition on me.

  • iamagirl1969 on 25/08/2017 - 09:39
    +1

    I purchased a (brand) new car from a car dealership last year for a drive away price of $24,990.00. The only extra that I accepted was to have window tint put on (which worked out considerably cheaper, than if I had got it done after market myself) The paint and fabric protection etc. etc. is just a complete waste of money if you ask me…….and you can buy a couple of cans of scotch guard from the supermarket and do the job yourself, or even better, go onto KOGAN.COM (or some place similar) and buy heavy duty rear seat protectors (I have a dog cradle in the back that my (big) dog sits in, that protects the back seat and I have a cheap blue plastic tarp that I purchased from Woollies, that I folded up and put in the boot. In the front, I have a pair of (second hand) genuine sheepskin seat covers that have now faithfully survived four car changes.

    You want to protect a new car. (Mine is 11 months old) Don't eat in the car and don't drink milky or sugary drinks in the car (water is fine) Milk and sugary soft drink ruin upholstery. If you have kids, only let them drink water in the car and no eating. Hoover out your car regularly as this gets rid of dirt and grit and (pet hair) that wears away at the carpet and clogs up vents etc. If you have a dog/s, then buy a dog cradle, to protect rear seats. Use a blue tarp to protect rear seats if you have a children that are not toilet trained or get car sick. If they are sick on the blue tarp, then all you have to do is pull it up, and then hose it off, wipe down with some Dettol, hang on the line to dry and you are good to go again.

  • norrisrules on 25/08/2017 - 09:40

    Don't try and cancel/back out of the deal, you didn't agree to paint protection so don't have to pay for it.

    I had a similar thing happen to me with tinting - originally signed the contract to have tinting put on the car but emailed them shortly afterwards and asked to remove it and got confirmation. They didn't handle the paperwork properly and applied the tinting anyway, so I ended up with free tinting without even being pressured to pay for it.

    Don't agree to a discount, they can either give you the car with the paint protection applied, remove it or find you another car. Fairly certain it will be the first option.

  • Aussie Smurfette on 25/08/2017 - 10:20

    Most definitely! When I picked up my new car it had been window tinted, I had an appointment that day for window tinting and refused to pay, they had nothing in writing that I had asked them to do it.
    I do wonder if it is a scam on their behalf because I hear of it often.

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