Notification Offers Not Being Honoured [Vaniday]

LXenawarriorprincess on 23/08/2017 - 13:45
Last edited 23/08/2017 - 13:46

Hi guys!

I keep getting notifications from Vaniday about discount codes, today and yesterday both $30 off however both don't work and they've said they're only for new customers, but can't they target this?

My questions are in relation to push notifications, in this case for Vaniday but in general I'd like to know;
- Does this happen with other brands?
- Can they target their offers via the app push notifications?
- What should I do if I wanted them to honour it? Or should I just give up?

Please let me know if this is not the correct forum to discuss

General Discussion

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Comments

  • ThithLord on 23/08/2017 - 14:24

    Are there any terms and conditions attached? I'd check for those.

    • Xenawarriorprincess on 23/08/2017 - 17:26

      None on the notification and I tried googling with no success.

  • Mumbles on 23/08/2017 - 17:21
    +1

    You've tried resolving it with the business. Next phone the Fair Trading body in your state or the ACCC to lodge a complaint. They are best to advise you on your unique circumstances.

    Who know's maybe with enough people getting duped by this mobile app fad it could die like the Group Buy website fad.

    • Xenawarriorprincess on 23/08/2017 - 17:27

      Yeah, I'll try once more with the business and follow up with the above if I get some free time in the future, honestly it's not worth the hassle but I'm sure I'm not the only one!

  • gregoa1 on 24/08/2017 - 12:39

    Hi s-track. I think you can call them on 02 8188 4773, they have a very responsive team, and I am sure they can help you out. I've never had any issue… Always good deals + 10% cashback :))

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