John Cadogan - Holden Don't Buy Warning: ACCC Investigation

With quotes such as "Holden have just bent over from the waist, in the shower", this is an entertaining must watch for existing and potential Holden purchasers.

https://youtu.be/PVgCMesqb5s

Transcript for those that may not be able to access U Tube @ work:

Coming up: Holden takes toothpick to knife fight with ACCC, leaks epic bullshit all over the floor. Motoring press still providing enthusiastic first-aid. (Correction: fellatio.) In support. Time for some righteous, consumer-centric jihad on bullshit.
Holden has grabbed its ankles - pre-emptively, it seems - and admitted that its customer non-support actions were built on a foundation of illegal misrepresentation, lies, deception, and general disregard for Australian Consumer Law. Who knew?
I’m John Cadogan from AutoExpert.com.au - the place where Aussie new car buyers save thousands off their next new cars. Hit me u p on the website for that.
Just one week after the ACCC committed to dragging Ford into Federal Court for alleged deceptive and misrepresentational consumer conduct, Holden has basically just admitted.
Then, of course, the bullshit delivery apparatus leapt into overdrive.
Here’s the overview of what happened, in context: Holden is the company that lied to you for years over its commitment to manufacturing in Australia, shamefully accepting your money - taxpayer handouts in the billions. It’s still accepting those funds, incidentally.
Reading in between the lines, Holden recently followed the advice of it arsehole lawyers, in respect of risk and reputational management, and copped on the chin the following five court-enforeceable undertakings:
One - guaranteeing a refund or replacement if any new Holden craps out within 60 days of purchase, without the customer needing to prove a major failure.
Two - clarify in its compliance training that multiple minor failures may constitute a major failure and thus trigger the refund or replacement provisions of consumer law.
Three - engage an external review of all complaints since January 2016.
Four - modify its dealer policies to ensure they comply with the consumer guarantees.
Five - make data about vehicle faults available to owners on a VIN-code specific basis.
Isn’t it interesting that Ford elected to slog it out in court while Holden just bent over at the waist in the shower? What’s the bet they were both offered the same ultimatum? Still, from my point of view it’s nice to get a bit of ACCC vindication either way - I’ve been saying don’t buy a Holden or a Ford for years now. For exactly the reasons the ACCC alleges.
In many cases I actually like the cars themselves - such as with the Colorado and Ranger. But you simply cannot expect decent support if anything goes wrong. It’s like negotiating with Hannibal Lecter - not worth the risk, despite the underlying positives with the products.
In other cases though - such as with the PowerShit transmission from Ford (each unit individually blessed by Satan itself before leaving the factory in Hell) - the product is simply poorly made crap.
Holden also has a shameful record there, foisting upon an unsuspecting population some of the most hateful cars in the country, built in in the third-rate Former Daewoo factory in South Korea, which was so on the nose globally they had to rename it ‘GM Korea’ and hope nobody would

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Comments

  • +2

    CBB reading the whole essay. What is this about?

    • Similar to whats happening with Ford & the ACCC.
      Revolves around Holden allegedly admitting to not complying with the ACL in relation to warranty claims.

      Even if you are not in the market to purchase a vehicle, its an interesting piece in terms of the ACCC enforcing the ACL.

      • Just another one of Australia's largest businesses committing criminal offences, business as usual.

  • +7

    I stopped watching his videos a while ago. Whilst I largely agree with what the bloke has to say, he tries far too hard to appeal to the lowest common denominator.

    • Yes he certainly is a bit special.
      Small doses….

    • +1

      "negotiating with Hannibal Lecter"

      his metaphors are as good as Sir Joh Bjelke-Petersen barbequing ability

      • Right up there with the now infamous "fair suck of the sauce bottle…" political remark…

  • That was beautiful stuff - thanks for posting the link.

  • +2

    Don't buy a Ford or Holden because they're shit (profanity). Heads right up their arses

    • Yup, learned that back in the eighties. :)

      • +1

        I was born in the 80s, in a communist country. Even we were above Holden and Ford.

        • You mean a different communist country? (OK, Australia wasn't 'that' bad back in the 80's I guess. Though troubling things were starting to happen I was too young to recognise them for what they were. I learned about Ford and Holden the hard way. :) )

    • And VW, AUDI et al are beacons of corporate behaviours…..

  • +1

    His voice goes up and down in a rhythmic repetitive form. Makes me feel like I'm in the sea being hit in the face by the waves

  • +6

    we watch one of his vids about vw. it was the first and last vid we'll ever watch. it was a very unprofessional presentation with vulgar language and lame metaphors.

  • +6

    I don't need to watch a video to know to avoid Holdens

  • +2

    The problem is. They are all the same.

    No matter what car you purchase new you are not going to get the red carpet treatment at all so dont expect it to be greener on the other side.

    • Unfortunatly that is big business in this day and age.
      The main focus is profit.
      Managers are incentivised to reach KPI's and the pressure to cut costs gets pushed down the chain.

  • +1

    Holden's made in Thailand
    You'd think they could get someone over there to do quality control on components
    Reminds me of the beginning of Fightclub, cheaper to screw people on their warrantys even if you're killing customers than fix it at the manufacturing end

    • Colorado and Trailblazer are produced in Thailand, in partnership with Izuzu.
      Barina, Trax, Cruze and Craptiva are from Daewoo in South Korea, which GM renamed to in an attempt to drop the Daewoo stigma.
      Astra are Opal, and produced in Europe some where.

      • "Colorado and Trailblazer are produced in Thailand, in partnership with Izuzu" The partnership was only for development and is now over. The Colorado and Trailblazer have always been produced at a new GM plant in Thailand.Isuzu is now in a manufacturing partnership to produce utes for Mazda.

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