Electrician Finds out New Oven Faulty. What Next?

gentlecrack on 06/08/2017 - 23:23
Last edited 07/08/2017 - 09:04 by 1 other user

Ok, so I bought an oven off the recent ebay sale from TGG.

Picked it up myself from TGG store two days ago and today electrician came in to fix it only to find out that oven is faulty. He charged me $100 as callout fee. Now when I return to TGG, I have to pay the return fee / drive all the way back and return in-person and get another replacement oven. Also I need to bear the tradie's cost and and additional cost when / if I get a replacement or a new one.

Has anyone been in this situation? Is there any way I can ask the retailer to pay for the tradie fees and return charges?

Home & Garden

Comments

  • Bluberry on 06/08/2017 - 23:42
    +5

    Thats just life. It happens. Get TGG to replace it or fix it under warrenty but i think you will have to pay for transport back and forth and for the electrician to fix it again. Sorry

  • holdenmg on 06/08/2017 - 23:57
    +1

    Did you pay via PayPal?
    If so, did you activate the Refunded Returns?
    Refunds on return shipping.
    Whether it’s the wrong thing, the wrong size, the wrong colour or you simply changed your mind, we can refund your return shipping costs on eligible PayPal purchases with Refunded Returns.*
    *Up to 8 refunds per PayPal account per year for eligible purchases. A cap of $45 per refund request applies.
    https://www.paypal.com/au/webapps/mpp/returns

    • gentlecrack on 07/08/2017 - 08:09

      Yes, I have activated refunded returns. But it shows that since the shipping method was click and collect, I cannot use that.

  • [Deactivated] on 07/08/2017 - 00:31
    +4

    Ring the maker of the oven, they will send someone around to have a look at it. Had the same issue with a front loader fisher paykel washer.

    • gentlecrack on 07/08/2017 - 08:07

      Thanks RowdyAlpha. I will try this route.

  • whooah1979 on 07/08/2017 - 06:18

    today electrician came in to fix it only to find out that oven is faulty.

    was the electrician an appliance service/repair technician and was the call out authorised by tgg?

  • gentlecrack on 07/08/2017 - 08:08

    No, it was someone I found through serviceseeking.

    • whooah1979 on 07/08/2017 - 15:53

      No, it was someone I found through serviceseeking.

      the ttg or manufacturer must offer you a remedy at their cost. however, that doesn't include the cost of the service technician that you called on your on.

  • altomic on 07/08/2017 - 08:51

    What sort of fault?
    DOA?
    Tripping the safety switch?

    • gentlecrack on 07/08/2017 - 09:17

      I'd say DOA. It just doesn't turn on.

  • [Deactivated] on 07/08/2017 - 09:55
    +1

    Now when I return to TGG, I have to pay the return fee / drive all the way back and return in-person and get another replacement oven

    Why would you pay a return fee for DOA? Call ahead to make sure they have the model in stock, so they can swap over on the spot.

    Do you have an invoice from the installation person? Show it to the good guys … they'll probably give you a discount on the oven, maybe not the full $100 … but it's better than nothing. Kick up a stink on their facebook page, if you're not happy with the resolution.

  • Scab on 07/08/2017 - 10:03
    +3

    Now when I return to TGG, I have to pay the return fee / drive all the way back and return in-person and get another replacement oven.

    No you don't, you do not have to pay a return fee if it's faulty, and nor do you have to return it if it's a bulky item: https://goo.gl/TVaYsz

    "When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:

    a wide screen TV
    a bed
    an extension ladder stuck in the extended position
    a product that has been subsequently installed, like a stove or a dishwasher".

    • gentlecrack on 07/08/2017 - 12:22

      That helps, though it doesn't clearly call out if it would be applicable in case of store pickups. I will give it a try. Thanks Scab.

      • Scab on 07/08/2017 - 12:24
        +1

        Doesn't really matter how that you originally picked it up, you still have the same consumer rights.

  • GangGang on 07/08/2017 - 10:14
    +1

    I think you went the wrong way around with this. You should of called the manufacturer of the oven & they would of sent someone out . If it was faulty they would of replaced the part or taken the faulty oven & replace it with a new one for free (warranty). If nothing was wrong with it then you would of been charged a call out fee.

    I never take it back or call the shop i purchased from. In my experience its always easier for me to contact the manufacture.

    • aboabo on 07/08/2017 - 10:25
      +1

      replace 'of' with 'have'.

      • GangGang on 07/08/2017 - 10:30

        Jeez Louise

        • slow on 07/08/2017 - 10:39
          +1

          Why, you have learnt something new today that will improve your writing in future.

      • Scab on 07/08/2017 - 10:35
        +1

        replace 'of' with 'have'.

        Manufacturer ofhave the oven?

    • [Deactivated] on 07/08/2017 - 12:31
      +2

      I never take it back or call the shop i purchased from. In my experience its always easier for me to contact the manufacture.

      The problem is the repairman will be a contractor, who only gets paid to fix the appliance. They wont be able to replace it. I wouldn't want a 'new' appliance to be repaired … might as well have bought a refurb to start with.

      The easiest way to get a replacement is to get the retailer to replace it.

      • GangGang on 07/08/2017 - 15:08

        Manufacturer replaced mine when it wasn't working. The repairmen tried to fix it but they couldn't & they said you will receive a upgraded model because they didn't have my current model at the time.

        You could be right about repairing a new appliance. Not many people would like that. I went ahead with repairing my washing machine which wouldn't drain after a few months from purchase. They came out and replaced the motor & its going good for 2 years now.

        • [Deactivated] on 07/08/2017 - 15:49

          Manufacturer replaced mine when it wasn't working

          My point is, the repair man would prefer to fix the appliance, than repair it … which isn't ideal for a new appliance.

  • JIMB0 on 07/08/2017 - 12:06

    today electrician came in to fix it only to find out that oven is faulty.

    Fix it or fit it? I'm assuming he came to fit it. You should have got him to fit it anyway then make a warranty claim and have the manufactuer/TGG come out to fix it.

    • gentlecrack on 07/08/2017 - 14:01

      Fix is fastening something securely in a particular place or position, no? :)

      Yes, I did call TGG, they referred me to the manufacturer. Manufacturer says, you have two options (1) Return to TGG within 7 days and get a replacement (2) Install it and then make a service call with the manufacturer and they will come in to check.

      • JIMB0 on 07/08/2017 - 14:17

        Fix would generally mean to repair something. Why didn't you take option 2? It could have saved you a lot of hassle.

        • GangGang on 07/08/2017 - 15:10

          That is what i said as well. Option 2 seems better unless its not faulty & its been installed incorrectly. You then have to pay the callout fee.

        • gentlecrack on 07/08/2017 - 15:15

          @Ynwa1986: Yeah, I should have. But the impulse decision at that point in time when the electrician told it was faulty, was not to install a defective piece; rather get a replacement.

  • bigticket on 07/08/2017 - 13:09

    Personally I would not call out the same electrician again. A DOA means the supply is open before it gets to any stove circuits. It would take a electrician a couple of minutes to locate where the open circuit is. Sorry, connecting the active, neutral and earth and charging $100 is not good enough.

    • gentlecrack on 07/08/2017 - 15:21

      At first I thought I wouldn't call him again either. But may be it is fair. He might have rescheduled or cancelled other appointments and chosen this. It's not up to him whether the equipment was faulty or not.

  • cupcake on 07/08/2017 - 14:41

    That sucks.

  • [Deactivated] on 07/08/2017 - 16:17
    +1

    I know it may sound basic but with our oven as soon as there's a black out etc we have to set our clock or our oven won't work as in the light comes on, but the fan or heating elements won't work.

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