NBN Availability Irregularities in My Street

LMasterpupil on 29/07/2017 - 23:33
Last edited 01/08/2017 - 19:47

So it has come to my attention that in my street NBN is available, but not to each house. For example, my address is number 4 in the street, and if I look on the rollout map the whole street (or suburb for that matter) is purple (available FTTN).

But if I go to Telstra, Optus, TPG etc website and put in my address, it says NBN is not available. If I put in the address next door (i.e. number 6, there is no number 2 in my street), then it says it is available.

What the hell is this?

I have my home internet through Telstra currently, and I have asked online help, and they said that work is still being done in my area. As if they connected the house next door, and the rest of the houses in my street, but not my house.

Suggestions as to how to deal with this, or who to complain to?

Update: so I complained to NBN Co and they say they plan to have my house connected by October 2017. May require additional work. Sounds like crap. Every house in my street is about 5 years old. The landscape is unremarkable. I cannot think of any reason why the house next door can connect but I cannot.

Internet

Comments

  • hashtagbargain on 30/07/2017 - 00:05
    +5

    Welcome to NBN.

    • HardQuiz on 30/07/2017 - 02:19
      +1

      This is the Coalition's NBN. Next time vote Labor !!

      • Masterpupil on 30/07/2017 - 11:32
        +1

        I did. It didn't help me though.

  • Yummy on 30/07/2017 - 00:06
    +2

    You want Malcom's contact number?

  • ggrant on 30/07/2017 - 00:06

    No idea but perhaps ask optus and vf to verify it's available or still being equiped.

    Like to ask a slightly related question.
    I ordered Amaysim recently to install FTTN for a free month. Can anyone explain the following?

    Installation was say for July 11th, I was told I didn't need to be home.
    A call came from installer at 8:15am on the day, I was asleep.

    The Nbn install was cancelled, I was told to register a new intall date.

    Amaysim activated my account's 1st month. However, nothing was installed at my house.
    Should it be with fttn??

    Amaysim said yes it's installed and working, I asked twice. My new modem showed nothing for Nbn.

    I cancelled the NBN.

    I can't figure what happened.

    Any clue? Could nbn have been installed? Is this how it usually goes, Ha?

  • Riczter on 30/07/2017 - 01:51

    Apparently somewhere between 4-16% of new NBN installs have a problem, where they cant reach the required speeds or some other issue. These houses are put in the "too hard basket" and left in NBN limbo, and not given a new ETA. And because the political (profanity) that is the NBN is under heavy pressure to complete the rollout by 2020 they are pushing ahead and prioritising their resources to completing the rollout, and fixing problems at the end. Basically you can expect your house to have NBN in 2020 (if they manage to achieve their rollout completion goal of 2020, which they wont, so probably later). Welcome to the club! I'm in it too. As are over 150,000 others as of September last year, I would love to know what the current numbers are.
    Fun reading: https://www.itnews.com.au/news/number-of-homes-in-nbn-limbo-…
    There's a good thread on whirlpool about it too. Very depressing.

    • Masterpupil on 30/07/2017 - 11:32

      OK somewhat disconcerting.

    • magnacartic on 30/07/2017 - 12:18

      I had NBN HFC installed just over two weeks ago and had MyRepublic activate the connection within 1 hour. I haven't been able to connect to the internet although all modem (NTD) lights are green. The fault was reported immediately, and I have followed up every 48 hours without resolution. NBNCo has yet to respond to MyRepublic/Optus and my ticket kept getting closed for no apparent reason. Besides, NBNCo staff only work on business days. I predict that I'll have to endure this nightmare again if the modem fails since you can't just go get a generic DOCSIS 3.1 to connect to the NBN. Just hoping my ADSL2+ will stay alive as long as possible.

  • coxjon on 30/07/2017 - 11:05

    When our house was wired (fttp, don't know if this makes a difference) it was named as lot 99 and when we searched house number 20 it showed as no connection available. Our isp had to put in a service request to change the address of the connection… lots of back and forth with nbnco and tpg…

  • 87percent on 31/07/2017 - 10:53

    Op, enable PM messages.. but i work for telstra and i'll have a look into it for you. Send me a PM with your address

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