[HELP] Optus Family and Friends S8+ deals

Lbonzo on 29/07/2017 - 18:04

Long story, but I think Optus put me on a different plan that I had asked for and as a result I went over my data allowance.

I signed up for the family and friends discount offer for the S8+ in June 2017. The offer I applied for was the $95 (which reduced to $71.25 with 25% discount) and I can't remember the data allowance that this plan offered. I remember it being 12/15gbs.

Additionally, they charged me the full rate in the first month and not the discounted $71.25

Has anyone else signed up for this plan and had any issues?

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Comments

  • MT2010 on 29/07/2017 - 18:12
    +1

    Discount is from second month - T&C.

    • bonzo on 29/07/2017 - 20:58

      Can you remember the terms of the $95 contract? More specifically the data allowance?

  • pyro love bird on 29/07/2017 - 22:04

    There is no $95 plan off the top of my head, it would be say the $65 plan with a handset fee of $25 or the $85 plan with a $10 handset repayment. the $65 plan is 3.5gb data as a base and the $85 plan is about 5gb of data as a base.

    • abryn on 17/08/2017 - 19:22

      As far as I can remember that $65 plan comes with 7gb at that time. let me know if I am wrong.

  • bugsbunny on 31/07/2017 - 09:36

    Just got my second bill, still showing full rate too =/

    • bonzo on 01/08/2017 - 18:20

      What plan did you sign up to?

      • bugsbunny on 04/08/2017 - 10:43

        It was the Samsung Galaxy S8 deal with the 25% off. I have spoken to Optus and they're in the process of fixing this.

        Did you get yours sorted?

        • bonzo on 04/08/2017 - 12:51

          No, not sorted yet. Horrible customer service experience so far.

          What plan were you on?

  • bayc0n on 12/08/2017 - 19:40

    did you end up getting it fixed?

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