AGL Does Not Want Customers to Know When They Increase Prices for Variable Power

L[Deactivated] on 24/07/2017 - 13:24

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Info at 12:23, Jul 24:
You are now chatting with Caroline.

Caroline at 12:24, Jul 24:
Welcome to AGL Energy, this is Caroline . How can I help?

You at 12:25, Jul 24:
hi my namef is Finigin. I want to know if you have changed your rates since 1 July 2017

Caroline at 12:26, Jul 24:
Hello Tony, thanks for contacting us regarding this. I am glad to help you with your enquiry. Are your gas and electricity currently with AGL?

You at 12:26, Jul 24:
no i am with another provider and only looking for electricity

Caroline at 12:27, Jul 24:
Thanks for confirming. I am glad to provide the electricity rates for you now. May I have your supply address please?

You at 12:27, Jul 24:
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Caroline at 12:29, Jul 24:
Thanks. Is the post code @@@@?

You at 12:29, Jul 24:
yes

Caroline at 12:29, Jul 24:
Thanks. Please allow me few minutes to check the rates.

Caroline at 12:33, Jul 24:
Hi, thanks for waiting. The electricity rates as of July 1 2017 are: all consumption-26.00 c/kWh, supply charge-100.00 c/day, tariff 31 night rate (super economy)-17.00 c/kWh, supply charge-3.00 c/day, tariff 33 controlled supply (economy)-22.00 c/kWh, supply charge-3.00 c/day. Prices do not include GST.

You at 12:34, Jul 24:
is this the variable rate?

Caroline at 12:34, Jul 24:
Yes, these rates are variable.

You at 12:35, Jul 24:
ok. so my question as before, has agl lifted the rates since 1 July 2017?

Caroline at 12:36, Jul 24:
Yes, the new rates I provided are effective from July 1 2017.

You at 12:37, Jul 24:
how many times has the variable rate changed in the last 24 days/

Caroline at 12:38, Jul 24:
AGL's rates change generally around July each year.

You at 12:40, Jul 24:
it seems you dont want to answer my question

You at 12:40, Jul 24:
has the rate changed since 1 July this year? if so what was it before ? if it changed more then once what was each of those rates.

You at 12:41, Jul 24:
my question is specific so give me an exact answer and stop wasting my time

Caroline at 12:44, Jul 24:
I'll be right with you.

Caroline at 12:45, Jul 24:
I apologise if it seems to you I am wasting your time.

Caroline at 12:46, Jul 24:
Yes, the rate has changed since July 1 2017. Please allow me few minutes to type the previous rates.

You at 12:46, Jul 24:
ok

Caroline at 12:52, Jul 24:
Thanks for waiting. The rates from 01 July 2017 to 30 June 2017 are: tariff 11-24.61 c/kWh, tariff 11 metering service charge capital-6.79 c/day, tariff 11 metering service charge non capital-2.15 c/day, tariff 31-14.42 c/kWh, tariff 33-19.96 c/kWh, tariff 37 peak consumption-50.69 c/kWh, tariff 37 off peak consumption-20.26 c/kWh, tariff 31 metering service charge capital-2.03 c/day, tariff 31 metering service charge non capital-0.64 c/day, tariff 33 metering service charge capital-2.03 c/day, tariff 33 metering service charge non capital-0.64 c/day, supply charge-89.57 c/day. Prices do not include GST.

Caroline at 12:54, Jul 24:
Is there anything else I can help you with?

You at 12:55, Jul 24:
you said from 1 july 2017 to 30 june 2017. where is the typo

Caroline at 12:56, Jul 24:
Apologies, I meant to say 1 July 2016 to 30 June 2017.

You at 12:56, Jul 24:
so how have you answered my question?

You at 12:57, Jul 24:
I want the prices and any changes for the period 1 July to today. For all consumption, tariff 33 and daily charges

You at 12:57, Jul 24:
1 july 2017

You at 12:58, Jul 24:
i.e. in the last 24 days

You at 12:59, Jul 24:
last year info is readily available on the web. What is NOT available on the website is the price increases since 1 July to today!!

You at 12:59, Jul 24:
so it does not seem like you are wasting my time. It is a reality so do your job and answer my question

You at 13:02, Jul 24:
helllo????

You at 13:05, Jul 24:
are you going to answer my question or are you hoping I will just give up ?

Info at 13:05, Jul 24:
We're sorry, there is a problem connecting with Caroline.

Please wait while we attempt to connect you with another agent.

Info at 13:05, Jul 24:
You are now chatting with Heart.

Heart at 13:06, Jul 24:
Welcome to AGL Energy, this is Heart. How can I help?

You at 13:06, Jul 24:
i was speaking with caroline. Where is she gone too?

Heart at 13:06, Jul 24:
I'm sorry about that, it shows here that the chat was disconnected for some reason.

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Comments

  • [Deactivated] on 24/07/2017 - 13:28
    +23

    TLDR, stopped reading at "give me an exact answer and stop wasting my time"

    You're a knob.

      • [Deactivated] on 24/07/2017 - 13:46

        You're welcome, I am pleased that I had a hand in making your day more pleasant.

    • rambao9 on 24/07/2017 - 13:39
      +4

      I think Drew22 nailed it pretty well.

      What is wrong with people these days?

      Where are your manners DisabledUser107707?

      "You at 12:59, Jul 24:
      so it does not seem like you are wasting my time. It is a reality so do your job and answer my question"

      Really?

      • redfox1200 on 24/07/2017 - 13:48
        +9

        you shouldn't pick on him too much, he is disabled

        • [Deactivated] on 24/07/2017 - 13:51
          +4

          I bet it was the bikies again!

        • Diji1 on 24/07/2017 - 14:30
          -1

          There are many disabled users on Ozbargain!

        • whooah1979 on 24/07/2017 - 16:12

          he is disabled

          lol. classic.

  • [Deactivated] on 24/07/2017 - 13:44
    +2

    anddddd he's gone.

  • Rumbaar on 24/07/2017 - 13:54
    +7

    So you wanted to know if there has been a change in their variable rate since their increase from the 01/07/2017. So you want to know if their has been a change in their rate from 02/07/2017 to 24/07/2017?

    But you sound like an unpleasant person to deal with, from this conversation alone.

  • D C on 24/07/2017 - 14:10
    +2

    Prices do not include GST

    That's bollocks though.

  • bobbified on 24/07/2017 - 14:22
    +3

    Caroline at 12:33, Jul 24:
    Hi, thanks for waiting. The electricity rates as of July 1 2017 are: …

    If Caroline, quotes the rates from July 1 2017 as being current, then obviously there has been no changes since then!

    We're sorry, there is a problem connecting with Caroline.

    He now seems to have a problem connecting to Ozbargain too.

  • tomsco on 24/07/2017 - 14:56
    +1

    Haha. Disconnection couldn't have happened to a nicer bloke.

  • KaTst3R on 24/07/2017 - 19:36
    +1

    You at 12:25, Jul 24:
    hi my namef is Finigin. I want to know if you have changed your rates since 1 July 2017

    Caroline at 12:26, Jul 24:
    Hello Tony, thanks for contacting us regarding this. I am glad to help you with your enquiry. Are your gas and electricity currently with AGL?

    Hello Tony Finigin.

    • D C on 25/07/2017 - 18:33

      Hello Tony Finigin.

      More like Tony Gone-agin, right?

  • alxr0101 on 25/07/2017 - 07:21

    Someone needs bikies to come around and stick a bunch of eneloops where they can do the most good.

  • GOCAT9 on 25/07/2017 - 08:14

    Actually, I'm with Disableduser107707 on this one! I think he gave Caroline ample opportunity to answer his question. I found Caroline quite evasive in answering his specific question. Instead she just filled time with irrelevant verbose words or phrases like, " thank you for waiting, thank you for contacting AGL, I will be very glad to handle your inquiry today, are you a customer of AGL etc etc etc. These are all just fillers. I got the distinct impression that Caroline was either not paying attention to his question (this is very common for operators ), or did not want to address his question directly at all or possibly hoping that he would forget what his question was?

    I can understand his frustration and it's only natural to get a little more pointed in one's comments to make her sit up and pay more attention! God, how many times do you have to ask the same question over and over again before they will address it directly! This has happened to me on numerous occasions in the past. This is in spite of me choosing my words carefully before I ask the question and ensuring that no ambiguity exists in my question.

    Please excuse any spelling or grammatical errors in this message as it was dictated to Siri !!

    • bobbified on 25/07/2017 - 11:13

      Actually, I'm with Disableduser107707 on this one! I think he gave Caroline ample opportunity to answer his question

      The question was already answered, although indirectly. Like I said earlier, if OP was told that xxKW are the current rates and the rates from 1 July are xxKW (which is the same), then there obviously has been no changes between 1 July 2017 and now.

      Have a look at the messages:

      Caroline at 12:27, Jul 24:
      Thanks for confirming. I am glad to provide the electricity rates for you now. May I have your supply address please?

      Caroline at 12:33, Jul 24:
      Hi, thanks for waiting. The electricity rates as of July 1 2017 are: all consumption…

      I always cut these operators some slack. The question the OP was asking isn't exactly a common question either. It's a bit strange to ask whether the prices have changed within the last 20-something days. It sounds like OP was so worked-up that he didn't even realise that the conclusion could easily be derived from the earlier answers.

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