David Jones Refund Policy on Electronics

Melbournian on 29/09/2010 - 22:42

Not sure if this is the right forum to post this.

I purchased this Sony iPod Dock Radio from David Jones last year.
http://www.sony.com.au/product/icf-c1ipmk2

Recently, around 2 weeks ago I bought the iPod Touch 4G. When I tried to put the iPod in the dock it just wouldn't go in. So I thought the Sony Dock doesn't support the latest iPod Touch since the Touch is a new model. Or I need to buy one of those dock adapters. But I was wrong about that. I went to JB and Dick Smith and tested their Sony dock display model. My iPod went into the dock (case cover not removed) and started recharging.

So I decided to take it back to DJ. I checked my receipt and it is within the warranty period. Bought it in November last year.

My iPod wouldn't go in the dock (Display one at DJ). The sales assistant tested my dock with a nano and iPhone. Could find another iPod Touch to test it. He claimed my Touch was faulty. I proved him wrong as I showed he it worked on another brand in display.

So I suggested they exchange the unit now.
They wouldn't exchange because quote "they can't open all the boxes and see which one works with my Touch"

So I said I wanted a refund.
SA said quote "Can't because it is not faulty and you have used it"

I said it is faulty because it is not working with my Touch and it is within the warranty period.

So the SA is going to return my unit to Sony and check it out.

Should I go back to DJ and demand a refund? Because it going to take 3 weeks according to the SA. Who knows, it may even get delayed and past the warranty period.

It is too much hassle. I should have just demanded a refund and buy a new one instead.

Anyone had a bad experience like me trying to get a refund from DJ? What is the best thing to do?

General Discussion

Comments

  • pauly on 30/09/2010 - 01:33

    I went to JB and Dick Smith and tested their Sony dock display model.

    Are these the exact same model as yours? Or are they different variations of Sony iPod docks? If they're different models, note though that some may be compatible with newer versions while some may not. What does the product manual say?

    Should I go back to DJ and demand a refund? Because it going to take 3 weeks according to the SA. Who knows, it may even get delayed and past the warranty period.

    Given the length of time since you've purchased the unit, I'm not sure if they're obliged to honour a refund. Did you use the unit with an older player before that? But DJs, along with other bigger departmental store chains, are generally pretty good at customer service, so a good sales assistant may just let it slide.

    Also, if you're getting no where with the exchange/refund, perhaps the last post in this article might help.

    • Melbournian on 30/09/2010 - 21:34

      Yes, they were the exact model at JB and Dick Smith.

      When I bought the Sony dock, my iPod mini charged and played music so I would say it works with an older version of iPod. My friend tested it with his iPhone 4 and had no problems.

      I think I will wait till the dock comes back from Sony. I have a feeling that Sony will say there's nothing wrong with it. If the dock still doesn't work I am going to ask for a credit note. This time I am going to speak to the manager/supervisor.

  • StewBalls on 30/09/2010 - 01:53

    Talk to your local dept of Fair Trading dude! They will at the very least advise you on where you stand!

    I'd be inclined to agree with Pauly though, since a considerable period of time has elapsed since purchase; 3 more weeks for repair or replacement wouldn't seem unreasonable to most people in those circumstances; so I don't reckon you're in with much of a shot refund wise! Best of luck with it though! ;)

    FWIW, IIRC the warranty "clock" stops when an item goes in for repair, and only starts again when you get it back!

    • shiba on 30/09/2010 - 23:55

      I had some problem with wiimote last month and sent it to bigw for warranty. I then went back and collect it last week and was told it was not faulty. The lady tested in front of me and the light that was previously dead came back to life and she said it was not sent back to nintendo because it is working. So I then took it back and the light was dead again when I tested it at home. It has now past the warranty period (after sitting in bigw for 5 weeks). Does anyone know if I can bring it back for warranty again?

      • StewBalls on 01/10/2010 - 00:05
        +1

        If yours is undamaged, give it a clean, buy a new one from BigW, swap it for your old one, take the "new" one back, tell 'em it's stuffed & get a refund!

        Naughty but easy! ;)

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