Hi
I am waiting for my Lenovo dock and the laptop. They are arriving separately.
DHL tried to deliver it and I wasn't home. I work 9-5.
I asked them to let me know when I should expect to receive the item so I can come home and wait an hour or so. They don't do that. They say I have to be home 9am - 5pm.
I said I'm happy to get it form post-office. But, they don't do that too.
The driver won't be able to call me as well.
What should I do?
Unfortunately, they depot isn't nearby and I don't drive. But, I guess I'll have to find a way.
or deliver to your work?
I should try that.
Deffaz get it rerouted to your work. Easiest for both parties involved.
Deliver to your workplace. Or, deliver to your close friend or relative's house.
They can redeliver where ever you'd like, including some parcel lockers IIRC.
chuck the waybill # in here; https://ondemand.dhl.com/jsp/index.xhtml?ctrycode=AU
nice one. thanks.
If you ask some drivers will deliver after hours i have had deliveries show up at 6-7pm they are usually very fair with the delivery schedules.
The people I spoke at DHL said they themselves can't talk to the drivers. I think the delivery to work for me.
When you log into the website it will let you chose a time? Maybe choose 4 or 4:30pm and leave work early? Some times the driver will leave a number on the card because that same driver will redeliver your package most likely.
I didn't know that. I'll have a look. thanks.
They're open on the Saturday morning if that helps, the lady I spoke to the other day also told me that you can pick up light packages (under 4kg I think?) from certain pick off points which are certain newsagents around the area?
I will usually take a risk and write a note that I stick on the front door. It mentions the DHL package and its ID number, gives today's date and instructions to leave the box on the front door step with my permission and my signature. I also have a motion sensor camera pointed at the doorstep to let me know it's there so I can drive home quickly and put it inside. It's worked for me, you just need to give them permission to leave it.
On a similar vein the courier will leave a card where you sign it to authorise them you leave it wherever.
Usually not a problem.
However the last one I had from Toll was worded so that not only was I authorising them to leave this parcel, but any and all FUTURE parcels!
Very sneaky. Not cool dudes.
I decided to take a break from work and go home for a while. I got the delivery of the Doc when I am about to head back.
I also manage to get the mobile number of the delivery person. So, it should be easy when I receive the laptop.
He told me next to time to put note regarding the delivery when you buy something, like the phone number so they may ring you.
Thanks all for tips and advice.
Had myen delivered to a newsagent, Dhl are great!
Personally I won't deal with DHL any more. I had a parcel delivered from overseas and then after the fact DHL sent me as recipient a bill for about $50 if I recall correctly. When I queried DHL about the bill I was told that Customs does regular random parcel checks on imports and charges the shipping company per lot for the service.
DHL's approach was that if your parcel was one of several randomly picked in the lot, then they'd bill you as the recipient. That's like charging me for the cost of a tank of diesel if they filled up while my parcel was in the truck! These are predictable costs of running a business and should be included in the price charged to the sender, not put on some random wheel of misfortune for the recipient.
This is not DHL-it is customs. It is your responsibility to pay customs duty, not the vendor.
I'm aware of what you think it is, however it's not that. When I spoke with customs following this, they were actually surprised at the attempt to charge the recipient as the cost is applied at the level of a container or other large shipment, and from memory was around $500, from which they randomly pick say ten items to inspect. DHL's approach was that if your tiny parcel was chosen out of hundreds, they'd charge you $50. There was no duty payable on the item.
Try calling the DHL depot, arrange for a pick up, then go pick it up.