Internet Connection Issue - Frequent Dropouts

Hunter80 on 28/06/2017 - 22:01

Hi,
I have been struggling with my internet connection for quite sometime,
• Was with TPG,
• had issues with internet dropout, but speed was perfect,
• Reported the incident, after a long history with technicians, not results/fix,
• I ported the connection to MyRepublic.
Now I am having same sort of issues with MyRepublic.
• Frequent internet dropouts, speed is ok, not great.
• At times, the modem can’t even connect, I think it is failing credentials..

Long story short, I organised a technical and he advised that from MDF to my apartment is all good, no signal loss. He reckons the fault is within one of the pitts from MDF to exchange, and advised that only way I can get a fix is to somehow connect to a new service prior to disconnecting from the existing service. Basically it will ensure that I am on a different pair, and will likely resolve the issue.

I am current with MyRepublic, which uses Optus infrastructure, and planning to go with Belong, which uses Telstra infrastructure, so can see this working.

Has anyone done it? Will appreciate any advice.

PS. I have been through TIO for both TPG and MyRepublic, had organised independent technicians but no success so far.

Internet

Comments

  • LauralHardy on 28/06/2017 - 22:44

    Easiest way to resolve this is to report it to your carrier as a telephone line fault (I would assume you have a noisy landline) fixing the line fault will 99% resolve the internet issues. Telstra have to fix telephone faults, internet dropouts, not so much.

    I have seen a customer who got this effect by plugging the line filter in backwards mind you so check that first.

    • whodidthat on 29/06/2017 - 00:47

      I think NBN Co has control over the lines now, not sure if ultimately Telstra repair or not.

      • LauralHardy on 29/06/2017 - 12:18

        The OP didnt mention NBN at all so we have to assume its a normal standard ADSL connection.

  • [Deactivated] on 28/06/2017 - 23:27

    My 3DS sends some kind of ping of death packet that kills my NBN modem to the point of needing a paperclip reset.

  • airal3rt on 29/06/2017 - 00:43
    +1

    OH MAN OH MAN OH MAN

    I had this dropout issue for several YEARS on a previous internet connection, whereby the connection would drop out for 5-20 seconds at a time then reconnect and resume at normal speed. It was completely intermittent so difficult for the ISP to fix supposedly, we had workers out examining the lines in our house and the exchange it went through, Optus monitored it from their end and confirmed they could see the connection dropping out but had no explanation for it. Naturally we spend over a dozen hours trouble-shooting things and replacing routers and phone lines, but nothing would fix it. Playing online games and dying due to the connection randomly dropping out was the most rage inducing experience imaginable, I almost threw my PC out the window several times. They were NEVER able to fix it, even with the intervention of several high-ranked technicians(escalated way above the trouble-shooting script readers).

    Then one day, we upgraded our connection(still with Optus, went from ADSL to ADSL2+ or some similar upgrade) and it was instantly resolved. Although, I think I still have an eye twitch from the pure rage of getting a disconnect whilst playing arenas in WoW or turret diving someone in LoL.

  • gasman70 on 29/06/2017 - 09:20
    +1

    I still can't believe it's 2017, I'm in a relatively large city and I get ADSL2 with about 6Mb/s.

    Australian internet is the joke of the world. Sorry for rant….hope you get your issue sorted!!!

  • 2jzzzz on 29/06/2017 - 09:33

    There's just some ports that are crap. The telco's leave them empty right up until max connections, those poor buggers at the end get known dodgy lines.

  • raytriplej on 29/06/2017 - 10:13

    Wifi or ethernet? I had dropout issues that turned out to be an ethernet power saving setting in Windows.

  • Hunter80 on 29/06/2017 - 11:16

    I have ADSL 2+, and it is definitely a port/A-pair issue.

    If I already have a connection from Optus and request a new connection from Telstra, I assume that Telstra will provide me connection at a new port/A-pair rather than disconnect Optus line and provide it on that..

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