Amazon Malware on My Devices, My Modem or Is It Something Else? [Solved]

bargrin on 26/06/2017 - 01:56
Last edited 26/06/2017 - 10:40 by 1 other user

hello all,

So for some reason Amazon.com USA website has stopped loading for me for the past week. I can get on Amazon.com.au fine but not USA or the Amazon sites.

Every time I try to go to amazon.com I get the following error in Chrome and similar error on Firefox:

This site can’t be reached
www.amazon.com took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

The error only occurs when- I am on my laptop or my phone when connected to home wifi (bigpond cable) and it occurs both on Firefox and Chrome.

The error does not occur when -
I use a VPN on laptop and phone
I use 4G on phone
I use my work ipad and work laptop on my home wifi

I have run Malwarebytes on my home laptop but it found no problems.

Therefore I don't think its a device issue, browser issue, or Amazon account issue.

Could it be a Bigpond/modem/wifi issue?

• 

  KitchenSink on 26/06/2017 - 02:12

  +2

  Sounds like DNS on the laptop from a general diagnostic - change it to google 8.8.8.8 and see what happens.

• 

  bargrin on 26/06/2017 - 03:52

  +1

  thanks that worked! :)

  amazon back on laptop and phone without need for VPN.

  • 

    EightImmortals on 26/06/2017 - 08:39

    Talk to your ISP about it, I've been having similar issues lately but they seem to have sorted it out.

  • 

    KitchenSink on 26/06/2017 - 09:00

    If that worked, you might want to set the main DNS on the router to Google's DNS 8.8.8.8 rather than use the ISP's (Or make it secondary), that way all devices have the same DNS st home.

    • 

      ESEMCE on 26/06/2017 - 11:20

      Might be worth checking your modem firmware to see if it's up to date and double checking that your DNS hasn't been changed from your ISP's DNS.
      There are some modems that are vulnerable to hacking of DNS settings.