Warranty Expired - Have To Pay For Part Replacement?

tik tok on 21/06/2017 - 21:09
Last edited 22/06/2017 - 09:43 by 1 other user

Car manufacturers 3 year warranty ran out on 29th May. Car scheduled for one of its capped service on 29th May. The driver can't make it so it gets pushed to 2nd of June.

The cars driver side window has had intermittent issues. When the lever is 'pulled' to roll the window up - the window rolls up half way through and winds down all the way - never really pulling up the window. Driver records this on phone whenever it happens (about 20 odd times over a period of a few months). Shows the video to the dude taking the car in. Later the driver gets a call from dealership saying they can't reproduce the issue but strongly suspect the motor needs replacement ($450). Inform the driver that the car is now out of warranty and the driver will need to pay for this.

Is the driver not protected as the issue started happening (can be proven by all the videos) while the car was in the warranty period ?
Anyone else face a similar issue and can advise on what options'd be available ?

Cheers,

Automotive

Comments

  • BensonP on 21/06/2017 - 21:24

    You're not covered. If the dealership wasnt notified about it before the warranty period was up, they'll more than likely wipe their hands of it.

    Some nice dealerships have been known to go halves in repair costs.

  • spackbace on 21/06/2017 - 21:40

    What manufacturer? What sort of car?

    • tik tok on 22/06/2017 - 12:37

      Toyota. Camry

  • apple2016 on 21/06/2017 - 21:42
    +9

    The issue has been happening for few months and you choose to inform the dealer after you warranty expired?….

    • tik tok on 22/06/2017 - 12:38

      Since the issue wasn't a big deal the driver reported it on the next service. The driver was caught unawares of the warranty's expiry date.

  • vinni9284 on 21/06/2017 - 21:44

    If you have video evidence of the issue before warranty is due, then you can try to fight it as it is evidence. However the only thing that might bite the driver on the backside is the fact it was not formerly reported to the dealership before warranty expiry.

    Normally, it is advised to take it to the dealership a month before warranty expiry to get a full check/report of any issues and noted. Normally inspection is coupled with a service (so they get their money as well lol).

    Depending on what car it is, if they don't want to budge I would go to another external garage/mechanic as they don't usually charge exorbitant fees like the dealership. You might be surprised that the repair of the window might offset the cost of a cheaper service if you bundle externally.

    Cheers

  • xuqi on 22/06/2017 - 00:36
    +1

    Should still be covered under ACL:

    http://www.caradvice.com.au/345004/what-is-the-australian-co…

    https://www.commerce.wa.gov.au/consumer-protection/acl-guara…

    Forget video evidence etc. or their 3 year nonsense. They should remedy the issue under ACL for the original buyer of the vehicle.

    • tik tok on 22/06/2017 - 12:46

      Thanks for replying. The second link clearly says :

      A reasonable period is usually regarded as the warranty period provided by the manufacturer.

      In my case the three year period is over.

      • xuqi on 22/06/2017 - 16:48

        'usually regarded' is the key. Warranty lapsing on the 29th of May, and the owner taking the car in a few days later (2nd of June) where an issue is found should have the repair still covered under ACL.

        ACL was defined without a specific period set, so as to give flexibility to both seller an buyer with regards to reasonable warranty coverage.

        The full ACCC document below:

        https://www.accc.gov.au/system/files/Motor%20vehicle%20sales…

        • whooah1979 on 22/06/2017 - 16:52

          Warranty lapsing on the 29th of May, and the owner taking the car in a few days later (2nd of June) where an issue is found should have the repair still covered under ACL.

          the fault was identified by the driver/owner long before the warranty expired. they were lazy and chose ignore it until it was too late.

          Driver records this on phone whenever it happens (about 20 odd times over a period of a few months).

        • xuqi on 22/06/2017 - 16:56

          @whooah1979:

          I read your comment below, but as I mentioned 2-3 days, even 2-3 months after the period should still be considered covered under ACL.

          ACL doesn't set a specific period of warranty, so a manufacturer stating 3 years warranty doesn't override the original owners rights under ACL.

        • whooah1979 on 22/06/2017 - 16:59

          @xuqi:

          I read your comment below, but as I mentioned 2-3 days, even 2-3 months after the period should still be considered covered under ACL.

          the fault was covered under warranty. the driver/owner chose not to repair it under warranty.

        • whooah1979 on 22/06/2017 - 17:01

          @xuqi:

          ACL doesn't set a specific period of warranty, so a manufacturer stating 3 years warranty doesn't override the original owners rights under ACL.

          the driver/owner did exercise their rights under acl to not seek a remedy.

        • whooah1979 on 22/06/2017 - 17:12

          @xuqi:

          https://www.ozbargain.com.au/comment/3966222/redir

          AussieB on 31/08/2016 - 13:34
          Yup. Dealer already waiting for Toyota to ship them some pw motors. Cheers. Thanks for posting.

          is this the same vehicle? if yes, then the fault may have been identified more nine months ago.

      • xuqi on 22/06/2017 - 17:04

        Check the ACCC document below. The statement on the WA department of commerce website runs counter to what ACL was designed to do.

  • spackbace on 22/06/2017 - 00:54
    +1

    https://www.ozbargain.com.au/node/263730#comment-3965434

    Interesting that you didn't heed our advice last time

    • k-rokfm on 22/06/2017 - 08:43
      -1

      Great pickup..

      Nothing really wrong with anything.

      So was the window actually broken before warranty finished or not

      • tik tok on 22/06/2017 - 12:42

        Yes, the power window motor was broken before the warranty. nothing was wrong with the car when I posted that thread.

    • tik tok on 22/06/2017 - 12:42
      -1

      Which specific advice are you referring to ?
      Good find though as it refreshes my memory. I did mention to the dealer about the motor making unusually loud noise - to which I was told 'Toyota is aware of this issue and is trying to make their pw motors more efficient'. The half rolling window wasn't an issue back then.

  • whooah1979 on 22/06/2017 - 15:44

    Driver records this on phone whenever it happens (about 20 odd times over a period of a few months).

    faulty while under warranty, but to lazy to bring the vehicle in to be repaired. why should the dealership/manufacturer fix the fault now when there is no warranty?

Login or Join to leave a comment
Login Join