GearBest Won't Refund Me

Lpissedoff on 11/06/2017 - 12:00
Last edited 11/06/2017 - 12:07 by 1 other user

Bought a phone from them and after receiving it and testing it out I realized it wasn't kind of crappy.

I looked on their website and saw they had a 45 day return policy, so I sent it back with lots of time for shipping. (Item was bought end of April, I returned it beginning of May). I reached out to them a couple days ago asking why I hadn't received the refund yet and they said that since I contacted them past the 45 days and I didn't obtain approval from them to return the item they wouldn't be refunding me. WTF?????

Not happy at all, I'm going to do everything I can to get my money back and will never by from them again.

Is there anything at all I can do???

Thanks

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Comments

  • Savas on 11/06/2017 - 12:05
    +3

    here is your man, let us know how it goes

    • Clear on 11/06/2017 - 13:00
      +1

      woman* ;)

      • altomic on 11/06/2017 - 15:09
        +1

        Did you just assume its gender?

        • Clear on 11/06/2017 - 15:23
          +3

          Clearly

    • Cheeper on 11/06/2017 - 15:46
      +1

      You forgot to be precisely politically correct… ohhh noooo!!

      • Diji1 on 11/06/2017 - 16:13

        This is the stuff of outrage.

        Next thing he'll be doing micro aggression with his hands.

  • Ughhh on 11/06/2017 - 12:05
    +15

    didn't obtain approval from them to return the item they wouldn't be refunding me

    You didn't contact them first? How do they know it's your (return) phone and not a present from Santa?

  • spackbace on 11/06/2017 - 12:06
    +17

    Why would you just send it back without contacting them?!

    http://www.gearbest.com/about/warranty-and-return.html

    If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 3 days of the order being received. After returning the product to us, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at GearBest.

  • holdenmg on 11/06/2017 - 12:07
    +1

    Was it faulty?

    Did you get an RMA form?

  • tightarse on 11/06/2017 - 12:09
    +10

    Member for 13 minutes. Username checks out.

    wasn't kind of crappy

    Why return it then? Also, as Spackbace has said, you need to contact them first for an RMA. Please don't blame others for your errors. And good on him for changing the title of this thread.

    • Nugs on 11/06/2017 - 12:40

      "Member for 13 minutes. Username checks out."

      maybe didn't want to use existing profile? username chosen for sh!t stir

    • whooah1979 on 11/06/2017 - 15:17
      +1

      Username checks out.

      i don't get it. who is ed? and why piss him off?

  • petry on 11/06/2017 - 12:09
    +4

    Gearbest are a bit flaky but you should contact anyone about returning goods before just sending them back I think.

  • KitchenSink on 11/06/2017 - 12:10
    +1

    Did you send it back without contacting them first?

  • dcep on 11/06/2017 - 12:25
    +6

    how old are you ?

  • Baebs on 11/06/2017 - 13:32

    Calm down OP, you didn't follow their returns policy.

    Just a little off-topic PSA:

    Gearbest's refund policy doesn't give you the option for a cash-refund.

    In the event something goes wrong with your order (lost, back-order), you will receive 3 options:

    1. Wait a little longer.
    2. Exchange it with an item of your choice.
    3. Cancel this order. In this case, we will refund to you on your GB wallet(store credit).

    In the response, type:

    "I'd like to choose option 4. Cash refund. If that is not possible, I will lodge a PayPal dispute. Thanks."

    See comment 400 & 405.

    • Ughhh on 11/06/2017 - 13:44

      "I'd like to choose option 4. Cash refund. If that is not possible, I will lodge a PayPal dispute. Thanks."

      Under what reason for the dispute?

      Either way, hopefully op has PayPal valid proof of shipment.

      • Baebs on 11/06/2017 - 13:47

        Not referring to OP's case - that's up to him/her to sort out, just talking about their general policy.

  • tomsco on 11/06/2017 - 14:04
    +1

    Nek minit, OP will do a PayPal chargeback because their kid did a bunch of in game purchases on their PS4. Oh wait…

  • Empharand on 11/06/2017 - 15:16

    Why would you send something back without contacting them first?
    You are going to have a difficult time trying to get your money back, not sure how much assistance PayPal provide in this circumstance as even they understand that you need to get an RMA number before sending anything back..

  • ronnknee on 11/06/2017 - 16:35

    Tl;Dr: OP didn't like the item. OP sent the item back without any communication. OP doesn't get refund as expected.

  • aussieprepper on 11/06/2017 - 17:29
    +1

    Its gone your money is gone. Just leave it! No way will they be able to prove that it was you who sent them a phone without approval! What are the chances that it was logged as a return?

  • Nutrino on 11/06/2017 - 19:09

    Newby mistake, generally for returns through online business need a return authorisation (Ra).

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