Currently considering buying a xiaomi laptop for about 900 aud, but I wasn't sure how good/fast the repair /shipping would be. So if anyone has sent an item back for repair, I'd love to know ur experience.
Any Banggood Buyers, Have U Ever Sent an Item for Repair? and How Was The Experience?
EnterTheShiftKey on 05/06/2017 - 19:05
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Last item that failed ,a Yee Light they just sent me another one without having to return the old one.
I ordered a Windows tablet from them for AUD245, it worked for a few months and then couldn't turn on. Took some videos, emailed it to them. They created an RMA and then I sent it back to them. They sent me a new one and its still working. If you buy anything from them, remember to take a picture of the packaging when you receive it as proof that you bought it from them.
Why the photo? Do you mean the address label? Your account at BG has a record of about the last 12 months of purchases with full details.
Their standard response to any faulty item is "send us a video". This is so silly in most cases as there is nothing to video eg a LED lamp that does not work. I think it's just their way of trying to make sure you are genuine. Having got through that stage they have a fair approach, but I would advise against a refund of a PayPal purchase as PP's fees can significantly erode your refund. Replacement is the better option.
I haven't ever had to return anything to them, but I guess that's because I don't buy higher value stuff from overseas for that reason.
Had defective speakers. Submitted a ticket, took about 2 weeks to reach a conclusion. Sent it back, they refunded the cost of the product and cost to ship it back from Australia.