I recently received some in-ear earphones from Gearbest, however, the internal package has been opened and re-sealed with sticky tape.
Support has insisted (3-4 times now :( ) that they are new and customs or transport inspection is to blame.
Questions:
- I thought customs always put a sticker on parcels they opened to inspect. Is this not the case?
- The envelope was not opened, only the inner product .. anyone know of a reason this would occur?
Usually I'd be more relaxed about this and it's a lesson not to buy there again .. but given they sit inside your ear the possibility of 2nd hand is not so attractive!
Thanks in advance.
Customs put a sticker on the envelope. Australia does, can't remember if the Chinese do. They'll open the contents of course (unless it's something like a clear blister pack) and reseal.
Still, it's a neat trick if they can open the item without the envelope it was in.
Maybe they've decided all headphone/earphone buyers are smuggling drugs.
GearBest either sold you a return, or the packaging was damaged and repaired at their warehouse. It up to you whether you think the earphones are still 'new'. People who return items rarely pack them neatly.