Dear ozbargainers,
Greetings to you.
To better improve your shopping experience,we have started our messenger service online,you can find here for details to better understand how to use it.
Pls try GB messenger for better service.
Have a nice weekend！
Sunny
I am trying to help customers to find a better way to solve order issue,ozbargain shall be a place which share informations,during the period I processing customer service here,we have received lots of order issue from all over the world,even European customer come OZB to ask for customer service,this will make OZB a place full of complaints,we should correct this.
Hi GearBest can u help me with my order? Sent PM.
Hi again, can you explain what "Option 3: Cancel and refund.
We can refund you and reward you with extra points(e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc). This amount can be used for your future orders." means?
Does this mean I will get a refund via Payment method + also get points? Or is it a refund via points?
EDIT: For future reference, do NOT choose option 3 (it's a trick) link
Option 3 Cancel this order
In this case, we will refund to you on your GB wallet(store credit)
and reward you with extra points(e.g. If your refund is USD 1=2 points, USD 3=3*2 points=>get 6 points etc).
You can use these for your future purchase.
Too much work to put the full name of your store in the title?