eBay item not received - refund denied, appeal rejected

LMrTweek on 23/04/2017 - 16:12

I recently ordered something on ebay, from a local seller in Melbourne.
The item got marked as dispatched soon after, but no tracking id specified.
The expected delivery date passed without me receiving anything, so I opened a case with ebay and asked for a tracking id.
The seller then gave me a tracking id, which stated the item was delivered - to an entirely different suburb (Moorabbin), 15 km from where I live.
I have never lived in Moorabbin or had any reason to ever use a delivery address there.

I sent the seller message, suggesting that he might have given me the wrong tracking id, but he ignored this and any subsequent messages from me.
I asked ebay to step in and help.
Within a few minutes I got a message stating that the case was closed because the tracking clearly shows that the item got delivered.
I appealed that decision, explaining that the tracking clearly shows a totally different suburb to the one in my order.
Again, within minutes I got a message that my appeal got denied because their decision to close the case was correct and this decision is now final.

I have the strong feeling that nobody even read my messages and these mails were automatic. Their last message even was in German, because I opened my ebay account many years ago in Germany and it's not possible to change that. Since this was on a Sunday afternoon, while in Germany it was 6am Sunday morning at that time, I doubt they were able to properly deal with my case within minutes.
All my communication was in English.

I'm obviously pretty pissed off.
Is there anything else I can do?
Get Consumer Victoria to help or something?
Do I need to take action against ebay or the seller?
I'll certainly leave a negative reference, but I still want the item or a refund.

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Comments

  • Diji1 on 23/04/2017 - 16:22
    +2

    Yes, contact the consumer affairs department for your State Gummints.

  • [Deactivated] on 23/04/2017 - 16:29

    Credit card chargeback?

    • MrTweek on 23/04/2017 - 16:30

      Paid via Paypal, so I assume they will chase me for the money, not the seller?
      I might still do that though.

      • JLum on 23/04/2017 - 16:31
        +3

        the moment you provide the message with a wrong tracking number to wrong address pretty sure paypal will refund you, that's pretty compelling evidence.

        • MrTweek on 16/05/2017 - 18:47

          Unfortunately that didn't work. Even Paypal didn't read my message and just closed my case without further comment other than "tracking number says it's delivered, so you are wrong".

      • Caped Baldy on 23/04/2017 - 16:33
        +1

        is that still paid through a debit/credit card? Call your bank and send over the necessary info to reverse the charge. Paypal may close your account though…so do this as a last resort.

  • JLum on 23/04/2017 - 16:30
    +1

    launch a complaint with paypal or your credit card and provide all written correspondence as evidence.
    I suggest keep on emailing the seller for an explanation every 2-3 days- all can be used as evidence down the track to increase your likelihood of a refund
    good luck!

  • jelko on 23/04/2017 - 16:30
    +2

    How much was the item worth?

  • beaver2233 on 23/04/2017 - 16:43
    +7

    I never open cases with ebay. Open a case with PayPal.

  • Rukiata on 23/04/2017 - 17:29

    leave a negative feedback right now

  • jackofspade on 23/04/2017 - 18:21
    +1

    Who is the seller? So we can avoid.

  • minniethemoocher on 23/04/2017 - 20:53
    +2

    Call up eBay and speak to someone, I have heard it works better than sending messages.

  • Aussie Smurfette on 24/04/2017 - 10:08
    +3

    As said previously, ring up and talk to them.
    You can also start a dispute on Paypal if that is how you paid.

    • ezarc on 24/04/2017 - 11:21
      +1

      Yeah +1 to this.

      Contacting PayPal through email/forms has never got me anywhere.

      Usually when I call them I get forwarded through to someone with an American accent that practically bend over backwards to help me.

      If you have done a few PayPal claims recently its probably the reason why you didn't get refunded but if you speak with them over the phone they will more than likely sort it out.

  • Aussie Smurfette on 26/04/2017 - 18:39

    Seems to be some confusion on what I was saying.
    Ring Ebay and talk to a monkey that gets paid peanuts but it generally does work.
    Start a dispute through Paypal if you do not have success with Ebay.

  • BuyoTheCat on 28/04/2017 - 10:02

    You can change it from beingin germany to Australia. Mine was originally in USA and I was sick of getting billed in USD so I spoke to ebay and they changed it to AU

    • MrTweek on 16/05/2017 - 18:44

      I have partially done that and my currency was in AUD ever since, but the language is what I absolutely can't change :(

  • MrTweek on 16/05/2017 - 18:44

    Finally an update:

    I raised a case with Paypal first, but they also rejected it because the tracking number says delivered.

    Called them up and they first tried to get rid of me explaining that it got delivered and I should go ask my local post office.

    After I explained why that doesn't make sense, they eventually agreed to re-open the case and after a week or so they decided in my favour and refunded the money.

    Thanks heaps everyone for the help :)

    However, ebay still doesn't let me leave a review. The seller got a lot of negative reviews with very similar stories this month though.

  • JLum on 16/05/2017 - 23:26
    +1

    glad you got your money back

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