Faulty/Defective Mobile Phone - What Are My Rights?

• 

  djsweet on 21/04/2017 - 14:03

  +3

  It has to be considered a Major Failure to be entitled to a refund or replacement. Otherwise you just get a repair.

  • 

    OzFrugie on 21/04/2017 - 14:12

    +2

    According to the law (link in the description page 19)

    A major failure with goods is when:
    • a reasonable consumer would not have
    bought the goods if they had known about
    the problem. For example, no reasonable
    consumer would buy a washing machine if
    they knew the motor was going to burn out
    after three months

    If I know that after 1+ years, the phone is going to die every time it reaches 25% battery, I wouldnt want to buy it (who would?)! especially for top of the line phone which cost $744..

    • 

      Xetrok on 21/04/2017 - 14:31

      +2

      http://consumer.huawei.com/au/support/warranty-policy/index.…

      Batteries are always covered less in the overall warranty as they are a consumable and can be damaged overtime by improper use/care.

      I think it will be a hard push with statutory warranty on the battery issue (checking other suppliers AU warranties they do not cover warranty for batteries outside of 12 months either).

      Also, you do not get to pick or force a remedy, you are not qualified to make an assessment. The manufacturer decides the remedy for warranty returns.

      • 

        OzFrugie on 21/04/2017 - 14:33

        +1

        but under Consumer Guarantee in Australian Consumer Law, warranty period is irrelevant.

        Page 7 http://consumerlaw-staging.tspace.gov.au/files/2016/05/0553F…

        Suppliers and manufacturers automatically
        provide guarantees about certain goods they
        sell, hire or lease, and services they provide
        to consumers. These rights exist regardless
        of any warranty provided by the supplier or
        manufacturer.

      • 

        Qwertyasdfg on 22/04/2017 - 13:38

        +3

        Sorry, that advice is incorrect. A reasonable person would expect the battery to last at least two years which is a typical length of a contract for mobile phones. Additionally the mobile phone that costs over $500 should be working without issues. My iPhone is over three years old and the battery is still fine and there's been no issues and I'd like to hang onto it for a least another year.
        The customer can seek a remedy under the consumer guarantees from the manufacturer importer or retailer. The retailer cannot refuse to help by sending the customer to the manufacturer or importer.
        The manufacturer's warranty seems irrelevant here as a consumer guarantee supersedes it.

      • 

        whooah1979 on 23/04/2017 - 15:22

        @Qwertyasdfg:

        iPhone

        iPhones can't be compared with other smartphones. iPhones and other apple items are premium items. Their level of service should be of a higher standard than the rest. If this was an iPhone then op could walk in to an Apple Store and walk out with a replacement .

      • 

        Qwertyasdfg on 23/04/2017 - 20:38

        @whooah1979:
        Not so. Actually the devices can be compared exactly the same. All mobile phones have a reasonable expectation they will last at least two years. The user has a device that costs around $700 just like some of the iPhone range. The brand name or even the price doesn't matter here. Whether it's Huawei, Apple, Samsung, Alcatel etc, or cost $70 or $700, it should be fit for its purpose, it should be durable, the expectation is the device should not fail, and if it does fail, the user has the opportunity to claim under consumer guarantees a repair, a replacement, or a refund from either the retailer or the manufacturer or importer.
        https://www.accc.gov.au/consumers/consumer-rights-guarantees…

      • 

        whooah1979 on 23/04/2017 - 21:04

        @Qwertyasdfg:

        you make a good argument. why isn't op walking into a virgin store and getting a replacement phone on the spot?

      • 

        Qwertyasdfg on 23/04/2017 - 21:18

        That's a question probably best directed to Virgin.

• 

  apple2016 on 21/04/2017 - 14:13

  2. There is a bend / warp near the volume button.

  how is this a manufacturing defect?

  • 

    OzFrugie on 21/04/2017 - 14:15

    when lots of other people throughout the world have the same issue, its pretty much conclude that something wrong with the device itself.

    • 

      apple2016 on 21/04/2017 - 14:24

      +2

      A lot of people drop the phone and break the display. But its not manufacturing defect.

      • 

        OzFrugie on 21/04/2017 - 14:25

        Display I can understand, but not the metal body of the phone itself in the same exact location. More likely a manufacturing defect than anything else

      • 

        [Deactivated] on 22/04/2017 - 14:01

        @OzFrugie: How is it a manufacturing defect? It's more like self user damage…Warranty won't cover that for you…

      • 

        [Deactivated] on 22/04/2017 - 14:05

        @apple2016: Yup fully agree, like this people might as well blame everything on "manufacturing defect".

      • 

        OzFrugie on 22/04/2017 - 15:16

        @BagIt:

        Thanks for your input but I am not just being anal about it. The fact that there is now actually a lawsuit against google and huawei for the battery issue same as what I described proves that "its not just me". Its a widespread issue.

        If people dont stand up then manufacturer will just take advantage and no onus to produce better quality and durable products.

        We in Australia are lucky to have consumer guarantee under Australian consumer law but seems that many people here dont understand it

      • 

        whooah1979 on 23/04/2017 - 15:25

        @OzFrugie:

        metal body

        Metal frames don't warp on their own. They've to be subjected to force or heat.

• 

  Randxyz123 on 21/04/2017 - 14:58

  +1

  They can choose to have it inspected and repair it. They'll give you a replacement phone for the time they have it
  .

  • 

    OzFrugie on 21/04/2017 - 15:00

    Do I need to wipe away all the data in my phone before sending it for repair? or the data will be encrypted anyway and they cant access using my account?

    • 

      Randxyz123 on 23/04/2017 - 17:00

      Just leave a passcode on your phone.

      Do a backup as well

• 

  [Deactivated] on 21/04/2017 - 15:02

  +5

  1.5 years old, out of warranty, still using it (so not that major fault), and you expect a full refund? I'd be very impressed with your negotiation skills if you can manage that!

  • 

    Qwertyasdfg on 22/04/2017 - 13:44

    +3

    Unless the user has caused damage to the phone we should really be expecting the phone to still be working no problems after 1.5 years. Maybe this could be easily resolved with a battery replacement at the manufacturer/retailers cost. Phone shouldn't shut down at 25%.

• 

  loke on 21/04/2017 - 15:58

  +1

  Battery issues are pretty normal - chalking it down to battery wear after daily consistent use over a ~year plus, I'm on my second ebay'ed replacement battery for my Note 4.

  All this water-resistance/proofing and non-removable batteries has my knickers in a knot. No I'm not going to be taking a dip with my phone anytime soon (I'll even make sure to be especially careful around open toilets), but please, please, please bring back user replaceable batteries.

  • 

    OzFrugie on 21/04/2017 - 17:05

    +1

    I get that battery deterioration over time is normal. but what the issue I am having is that the phone shows 25% battery left then suddenly the phone turned off by itself.

    I am not talking about "it used to last me 8 hours, but now only 5 hours" issue..

    • 

      loke on 21/04/2017 - 17:10

      Yeah, phone would shut down for me at about the 10-15% mark, wish it was possible to recalibrate

• 

  stratbargain on 21/04/2017 - 16:55

  +2

  A class action was launched against Google/Huawei in the US just today regarding the battery issue. Maybe you can use that as leverage to show it's a common fault. But you'll probably need to go direct through Huawei and keep pushing as Virgin won't give you much I would imagine.

  https://chimicles.com/wp-content/uploads/2017/04/Google-Boot…

  Alternatively just buy a new battery (and new back cover) from ebay and replace them. It's not overly difficult if you're careful and will only set you back around $30-$35

  • 

    OzFrugie on 21/04/2017 - 17:03

    +1

    really helpful link there mate. Shows that it's not only me that having this issue and certainly not right to think this is normal!

• 

  rigby75 on 22/04/2017 - 08:20

  Good luck, my Sony handset under warranty has spent more then 3 months in with their repairer this year and they still won't replace it. I currently have it in the hands of fair trading in the hope of a fix. Purchased it from dock smith on a credit card I have since closed.

  • 

    Qwertyasdfg on 22/04/2017 - 13:59

    +1

    Send a letter of complaint to Sony and duplicate a letter of complaint to the retailer. Then follow it up with a complaint to telecommunications industry ombudsman 21 days later. That's simply not acceptable three months later on. Good luck with that hope it turns out well for you.

• 

  HeWhoKnows on 22/04/2017 - 12:39

  -1

  Phone is now 18 months old and subject to 545 days of wear and tear.
  Tall ask to expect anything for free. Get a new phone.

  • 

    OzFrugie on 23/04/2017 - 11:14

    I am not as rich as you mate

• 

  iridiumstem on 22/04/2017 - 12:59

  +1

  I don't think they will give you a refund. You used it for more than a year already.

  Whether it should be fixed for free? It's been over a year. So battery problem I don't think will be fixed for free (they are consumables after all) and I don't think you could prove that it wasn't a physical damage that caused damages volume button.

  Unless you could prove that the problem with the battery exists due to manufacturing defects, I doubt they will budge. I am not too sure of ACCC's stand on batteries, but Samsung for example offers 2 years of warranty, but batteries are under much shorter time period (it is 6 months). Batteries wear out and how badly they get worn out depends on usage pattern and how badly it has been treated (i.e. heat).

  The issue stratbargain posted would be due to issues with batteries and low temperature. Lithium batteries perform worse under extreme temperature (cold weather for example), and I think in US's case, you could argue that the design didn't account for such or there is an issue with certain batch that makes it more vulnerable. Could you be able to prove/argue that the battery issue you are having are same as what US customers have, not due to worn out batteries?

  So tl;dr. Can you argue that your problems are from manufacturing defects after using it for more than 1 year?

  • 

    Qwertyasdfg on 22/04/2017 - 13:53

    +3

    I do find it mildly astonishing that consumers seem to be accepting that a product less than two years old that has developed a defect is somehow not a manufacturing issue. Products need to be durable and fit for the purpose. Battery should last more than two years let alone six months.

    I once had a Dyson vacuum cleaner and the battery on that went really fast, unusually fast. The first step of Dysons customer service was to blame me the customer for not charging it properly. Not only was that really bad customer service but that was really ridiculous advice. The battery in the Dyson cleaner was clearly not manufactured properly that's why it wasn't lasting. Through no fault of my own the device was not manufactured properly. I wasn't interested in a repair or going through all that kind of ridiculous process. After asserting my consumer rights I got a replacement.

    • 

      iridiumstem on 22/04/2017 - 14:08

      +1

      Batteries wear out differently depending on your usage pattern. That's why they offer such limited warranties on them, they are consumables. Lithium batteries are not meant to be used forever, after certain period of time of usage, they cannot warrant the quality. There are cases where batteries get replaced for free by manufacturers regardless of the age, manufacturing defects.

      If it was say less than 1 years old and if it showed that kind of symptom, my opinions might've been slightly different. That said, 18 months is long enough for someone to seriously wear out a battery. There are so many factors that are associated with battery and how worn out they can become. The battery charge cycle (if you use it more, basically), heat damage, etc etc. It really depends on how you use it.

      That's why I've said, can you prove that it's because of the manufacturing defect?

      I personally think 18 months old phone is not going to be eligible for a refund, at the very least. 18 months of potential physical, heat, etc etc damage, it'd be hard to argue that the battery was faulty from beginning. If it was the phone itself (i.e. the board), I think that'd be easier to argue for with ACCC as a lot of manufacturers offer 2 years warranty on phone itself for a free repair or replacement.

      • 

        Qwertyasdfg on 23/04/2017 - 13:48

        +1

        Sure the consumer needs to have taken reasonable care with the device so that the problems that they are encountering are not due to neglect. From the sounds of it, it doesn't appear to be a case of neglect. Also it appears that similar units have not been manufactured properly as well. The customer here is well within their rights to seek remedies under the consumer guarantees.

        The consumer doesn't need to prove a manufacturing defect. The test is whether a reasonable person would expect the device to continue to work after just 18 months. 18 months isn't a reasonable time for a battery to wear out.

        The battery and the device are one and the same, one complete product. Neither can operate without the other, they are sold together.

        Properly manufactured lithium ion batteries can typically get charge cycles of 1000 to 1500. In my case, my poorly manufactured Dyson vacuum cleaner got well under 100 charge cycles before it stopped working. It should've been a no questions asked situation, instead Dyson attempted to stonewall me by blaming me. That's what poor companies do to customers, they don't take responsibility for their defective manufacturing. (Anyone here with a defective Dyson vacuum cleaner ought to seek remedies under the consumer guarantees and get a refund replacement or repair.) in my situation the place of purchase did a good job of helping me, but it did require a number of emails and contact with both Dyson via phone and the place of purchase to get the ball rolling. It certainly wasn't fun and has completely turned me off Dyson, no more purchases from that company.

        In regards to this case, assuming the device is charged every day for 1.5 years, that's less than 600 charge cycles. Any reasonable person would expect a mobile phone device including the battery to work properly for at least 24 months which is the typical length of a mobile phone contract. Australian consumer guarantees are above manufacturer warranties especially when the manufacture warranties are so limited. That's why I refuse to buy extra insurance from the manufacturer or retailer because often Australian consumer guarantees offer protection above and beyond anything that is available through extra optional warranties which can be just as complicated to seek a remedy under. Additional warranties purchased from retailers or manufacturers are a rip-off. Customers need to understand that they have automatic guarantees under Australian consumer law and should exercise their rights.

        My iPhone is over three years old, the battery is going good which is fantastic and just as it should be. For me purchasing an additional warranty such as AppleCare is a waste of money because Australian consumer law protections allow a return replacement or repair remedies they go above and beyond anything that the additional retail/manufacturer warranty provides.

        Manufacturers often follow a flow chart when it comes to faulty devices, and often on that flowchart the first thing is to deny customers refunds or replacements. I have little time for that kind of corporate behaviour so that's why I exercise my consumer rights as should others.

      • 

        iridiumstem on 23/04/2017 - 15:09

        @Qwertyasdfg: I will mention where yours and my opinion differs.

        First of all, I didn't say your Dyson case wasn't a product defect, to be honest, my opinion of that would be, I don't have enough information to say one way or another.

        Secondly, properly manufactured lithium ion batteries can last 1000 to 1500 cycles? Are you suggesting that it will last till 1000~1500 cycle with same performance as day 1 and then drop dead? Their life span heavily depends on how they were used but the decline in performance is not sudden, it declines until the battery causes some issues one way or another to become noticible.

        There are so many many different factors that influences battery performance, hence why I have my doubts. I did mention this and I will say again, 18 months is very long time for a battery. Heat damage and physical damage can easily be done. Leaving the phone in the car, encasing the phone in material that stops heat from dissipating, dropping the phone can easily accumulate and cause issues later down the track. If it was far shorter time period and if it showed similar problems, my opinion would've been different. If it didn't cause much issues earlier and stared acting up after 18 months, it'd likely be due to its age and usage.

        Of course, if it is a manufacturing defect, you'd get a free replacement. A lot of the times, manufacturing defects are noticed from its early life span, hence why I am more leaning towards, it's due to its age. That said, I am not going to deny that it doesn't happen at later life span. In those case though, the issues become very widespread. I don't think the battery issue described is widespread. I don't think the cases in US are the same, since it is due to low temperature. I've heard of free replacement of battery in simliar cases with Apple and iPhone 6 (the replacement program is done with certain batches in few Asian countries). That said low temperature issue with iPhone 6 was very common from day one.

        Refund is something that I have huge doubts on, as the device is old, basically it was functional until 18 months in, battery might've been faulty but entire device wasn't.

        In short, I think batteries are consumable. I do think they would be exempt from that 2 years warranty period. Batteries wear out much faster than other parts. As I mentioned before, I don't know where ACCC stands on that. I understand that your opinion is that they should provide simliar warranties on batteries, but I personally don't think that's fair unless it's a factory defect of course (in which case, they should replace it regardless of its age at the very least). That said, if it lasted 18 months, I kinda doubt the battery is defective.

      • 

        Qwertyasdfg on 23/04/2017 - 20:19

        +1

        @Oversimplified:

        Well I can clear up the doubt, the first Dyson vacuum battery was defective, (so was the motor head). There's no doubt on that. Not only was the device used in accordance with the user guide, (which the advice I received from the Dyson customer "care" line contradicted at the time), it received less than 100 cycles of charge, failing early in its life. The user should be able to open up the package and it just works for a reasonable amount of time with no issue.

        No, I'm not suggesting day 1000 of battery use will be the same as day 1. However, I am saying day 550 shouldn't mean the phone shuts down at 25%. That's a defective device. In my case, my iPhone is at around 1000+ days, it's still performing very well with a charge each day. That's what customers should expect especially on a device that costs $700+. My experience over many years is that batteries do last long unless they are defective in which case they fail early or mid life.

        On the contrary, 18 months is a very shot time for a device battery to fail, especially when the device including the battery is purchased with expectation to perform for at least two years.

        Sure, different factors influence device performance, but this is where durability comes in. A device such as a mobile phone needs to be durable because it is exposed to many factors during its life. Sometimes mobiles are left in cars, they sit in the sunlight, they wear cases and are carried deep in bags or the pockets of a users jacket, none of these regular actions should mean the device fails or precludes the user claiming a defective device. A 1.5 year old device is not old. Had the user known their $700 device would begin failing around 18 months in, they likely would have purchased a different device.

        Sorry, but that's incorrect. Mobile phone batteries are not consumable. If they were a consumable item, the device would state that clearly, the user would be able to easily go purchase a new battery and open up the device themselves to replace it. Now that's not to say the device battery isn't replaceable, but it certainly isn't a consumable item. The device and battery are one and the same, they are subject to the same expected durability and longevity together. On a device that costs $700, it's entirely fair and reasonable to expect that it doesn't fail within less than two years (or at least three years in my opinion) with normal use.

        We should be encouraging customers to test their rights when a product fails especially when that customer has no part in the failure. We should also be raising the bar on the expectations of the products put out by manufacturers.

      • 

        iridiumstem on 23/04/2017 - 20:42

        @Qwertyasdfg: That's where your opinion and my opinion differs, I still see them as a consumable. They will wear out faster than other parts and they will need to be replaced more frequently. I see them like filters, car tires, breakpads etc etc. Whether it should be easily replaced by users, since when did can it be DIYed a criteria for a part to be considered consumable?

        As with whether it is considered as consumable by companies, I think they are. Apple uses term "consumed" for battery at the end of the battery cycle that it guarentees for Macbooks and Samsung with its different warranty on batteries suggests to me they do. Whether that should matter? I don't know, but I think they suggest I am at least not being unreasonable.

        You are telling me that companies are just trying to squirm out of what they should be doing. I kinda don't think that's the case when the phone is 18 months as batteries do wear out faster than other components. In your case, Dyson customer service was, and I do agree as it's very early in its lifespan. In this case… not really.

        You are arguing that 1000 cycles are what normal batteries should be fine with, but that's with Apple and their Macbook, where I got the term "consumed" from as well. I assume this is where you got your figures from since iPhones are suggested to be for 500 cycles for 80% of original capacity and their warranty goes for 1 year, shorter than 2 years. I am guessing those figures are with ideal situations (no overheating and such), but that's just my guess.

        As with phones going through one cycle a day being a reasonable estimate? Battery benchmarks show 6P to not last as long as other phablets. Of course, I wouldn't say 6P will need to be charged 3 times a day but that said, can you really say one cycle a day is good enough estimate?

        Maybe it's a defect, maybe it's not. If it is, it lasted 18 months, which is far longer than a lot of companies offer warranties for. If it was less than 1 year, as I mentioned before, my opinion would be different. As I said before, I don't know where ACCC stands with the batteries. Maybe I am being completely ignoring the consumer rights, maybe not.

      • 

        Qwertyasdfg on 23/04/2017 - 21:06

        @Oversimplified:

        @Oversimplified:
        Well for one, most phones these days don't have user accessible openings to remove the battery and replace it. The batteries aren't widely made for sale or easily purchased like filters, light bulbs, car tires either.

        Apple's own limited warranty and expectation of device and battery longevity has nothing to do with the device being fit for purpose or durability.

        As mentioned earlier above, Consumer Guarantees as described on the ACCC website are above and beyond anything a manufacturer might claim. When reading anything a manufacturer might claim about their product including warranties guarantees it must be also read within context of Australian consumer law. Automatic customer guarantees offer customers proper protections when products or services fail much longer than just 1 year, and instead for several years.
        Details at https://www.accc.gov.au/consumers/consumer-rights-guarantees…

      • 

        iridiumstem on 23/04/2017 - 22:15

        @Qwertyasdfg: Again, I don't think whether users can replace batteries has anything to do with whether it's a consumable. I think it's more to do with whether they will wear out significantly during life cycle than other parts and whether they will need to be replaced more frequently.

        Consumer rights say you can claim a remedy if the good is not in "an acceptable quality".

        Anyways, your and my opinion are different. This is the gist I am getting. You don't think it's an acceptable quality for a battery to start having issues at 18 months in, you believe that all parts of the phones should last certain amount of time (2 years or longer for phones?).

        Wheras I believe that batteries are consumables (as they wear out during usage and requires replacement), as long as it lasts certain amount of time (1 year) and does not cause issues before requiring a replacement, I think it's acceptable.

        I have mentioned that if it is due to manufacturing defects, I think that's a case where I'd say free replacement is the very least they should do. However, I've also said, 18 months is likely bit too long for manufacturing defects to be undetected for and plus, I don't think it's a widespread issue (US lawsuit case is for exposure to low temperature causing issues with battery). Hence why I have my doubts on it being a manufacturing issue.

        Anyways, who knows who's right. That said, I don't think none of us will back down on our views, so why don't we just stop here? Let's leave it at you might be right, I might be right.

      • 

        OzFrugie on 23/04/2017 - 22:39

        @Oversimplified:

        Thanks for your input.
        Not sure how familiar you are with Nexus 6P, but if I tell you that Nexus 6P has non-removable battery, would it change your stance in this case?
        You can't just buy a battery for Nexus 6P and replace it as it is integrated with the device itself.

      • 

        iridiumstem on 23/04/2017 - 22:50

        @OzFrugie: My opinion of battery being consumable is purely on how batteries wear out significantly during usage. Whether it's user replacable or not really matters little in my view.

        If I were in your position, I'd talk to Huawei about how much it costs to replace the battery. I'd just send it in and pay for the battery replacement. I'd probably talk to Virgin store again after figuring out the cost. As far as I know, you can take the product to the retailer and you don't need to talk to the manufacturer directly (though I'd check that first, I cannot remember where I've seen that).

        Or you can talk to ACCC about it and see their opinion first. They might actually say batteries should also be covered. It will cost you time though, at least.

• 

  Qwertyasdfg on 22/04/2017 - 13:21

  Seek a full refund is my advice in short. Below is the long answer.

  Sorry to hear this situation, also sorry to hear Virgin has been less than helpful so far, that's a little disappointing.

  This is really straightforward— you purchased a device that has become faulty over a very short period of time. Products must be durable and fit for purpose, in your case, your purchase is neither durable (ie the bend) or fit for purpose (ie shuts down prematurely).

  A reasonable person would expect a mobile phone to last without fault at the very least the length of a standard contract which is about 24 months and then plus some additional time.

  You can seek a refund, replacement or repair from both the manufacturer or from the place of purchase. Just because you purchased your device outright and don't have an account set up doesn't preclude you from seeking a refund or replacement directly from either place. The advice you were provided in the online chat seems incorrect.

  You could try visiting the store, they might be helpful and sort out your replacement or repair on the spot.

  I think you've given Virgin a fair chance to help you. So if it was me in this situation, after being directed from the manufacturer to contact the retailer, to only then not be helped properly, I would ramp up my consumer action and rights.

  I would contact Virgin again stating the issues and as the phone is defective, make clear that a repair is not acceptable and that you want a full refund as the only remedy.

  Virgin has made it harder to get in contact with them regarding issues in recent years. I would however send a "Letter of complaint" directly through Virgin's support login https://www.virginmobile.com.au/myaccount/AskAQuestion or directly to their complaints email address [email protected] as listed in Virgin's terms and conditions. (You could also ask Virgin through the online chat what their complaints process is as it isn't entirely clear on their website.)

  Make sure to include a copy of the receipt/transaction. Also list the research and evidence of the phone malfunctioning as experienced by other users that you've discovered. Highlight further that an expensive phone should not fail so early.

  I would also mention that you look forward to the issue being resolved within 21 days and intend to make a formal complaint to the industry ombudsman should the matter not be resolved.

  Some companies will try to stonewall customers so they give up. Unfortunately it sometimes requires persistence and being assertive to avoid getting the run around and to help avoid a long drawn out issue.

  You might like to do further reading on your rights
  https://www.accc.gov.au/consumers/consumer-rights-guarantees…
  https://www.tio.com.au/making-a-complaint

  Goodluck!

  • 

    OzFrugie on 22/04/2017 - 15:28

    Thank you for your advice! You seem the very few people here to understand what consumer rights are under Australian Consumer Law and agree that mobile phone should work properly for at least 2 years…

• 

  jonnyspizza on 05/10/2017 - 15:12

  +1

  Hi OzFrugie, just wondering what you ended up doing with this? I'm having the same issue with my Nexus 6P. Cheers

  • 

    The Almighty Dollar on 24/10/2017 - 18:09

    The 6p was a piece of junk. So many people, including myself have had issues. Virgin told me today that they no longer provide 6ps as replacements and instead send out one of either two mid range Huawei models (they did provide the model names but can't remember sorry). Anyway, my first issue was the speaker not working, second issue was the same as OP's with the battery dying at 25-30%, caused after an install of 7.0, then the screen detaching at the side around the same time. I'm now on my third 6p and the screen is detatching again. This is caused by an expanding battery. All within 16 months.
    This really makes it worth buying an iPhone so you can walk in and out with a replacement.

• 

  TurkishDelight on 19/10/2018 - 16:58

  RMA? Worked for you? I am in same boat today and trying to work things out. What did you do?