Need Help with Online Pricing Error!

LKessler on 18/04/2017 - 11:09

Hey guys, I made 2 orders on 2XU's website on Friday after I happened upon what I guess is a pricing error. The items were listed as full price, however when I checked out I noticed there was an item "order Discount" which was giving me a $400 discount.

Naturally I completed this order and made another one for some other things I wanted.

Today I get an email saying they had a technical issue and that I need to pay an extra $400 per order or to cancel them and refund the amounts I paid.

Just wondering what consumer law says about this (I couldn't find a clear answer) and what exactly I should write in an email back to them!

Thanks!

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Comments

  • Qroozn on 18/04/2017 - 11:11
    +18

    They are well within their rights to give you the option of cancelling the order or paying the difference.

  • sween64 on 18/04/2017 - 11:14
    +4

    I'd cancel the orders and start again. Did you pay with a credit card? The refunds should be easy to process from their end. No one is ever obliged to honour an obvious pricing error, especially online.

    • Kessler on 18/04/2017 - 11:20
      +1

      Paid via PayPal as I assumed this might happen!

      • PJC on 18/04/2017 - 14:28

        I suppose it was worth trying just in case. Like some recent David Jones posts.

        • sween64 on 18/04/2017 - 21:40
          +1

          Have you seen any David Jones price errors be honoured?

        • PJC on 18/04/2017 - 23:54

          @sween64: Not yet. Maybe one day.

        • sween64 on 19/04/2017 - 07:02
          +1

          @PJC: I once ordered four items for one cent each. David Jones refunded me six cents :)

        • PJC on 19/04/2017 - 11:52

          @PJC: Not online but Member Dontreadthis got a duffle bag at David Jones due to a price error being honoured.
          https://www.ozbargain.com.au/comment/4221602/redir

  • try2bhelpful on 18/04/2017 - 11:32
    +8

    You rolled the dice, you lost. Happy playing next time. Yeah, we've all done this - seen a great deal, ordered it and then the seller cottons on to what is occuring. Happens quite a bit for things that show up on Ozbargain - probably 'cause of the surge in orders. Sometimes it does pay off, so worth trying, but don't expect to be honoured.

  • CodeXD on 18/04/2017 - 11:35

    Take the refund mate

  • [Deactivated] on 18/04/2017 - 11:35

    LOL you actually think you were going to get them?

  • BigTed on 18/04/2017 - 11:58
    -3

    Well, I guess the answer depends on whether the contract was complete.

  • ltvo3 on 18/04/2017 - 13:00
    +1

    when it comes to pricing error, sellers are more likely to be protected. Just take the refund.

    The reasons I know this because in the past, I experienced the same thing, and when I called Consumer Affairs Victoria to complain, and they said there are nothing much they can do.

  • Savas on 18/04/2017 - 13:07
    +4

    The first mistake was not sharing the bargain here

  • Sage on 18/04/2017 - 14:53

    Happens all the time.

  • slow on 18/04/2017 - 15:23
    +1

    Just do a search on this site for "price error"

    • sween64 on 18/04/2017 - 21:41
      +1

      I've subscribed to that search team :) That's how I came across this post.

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