Lenovo Declining Cashrewards Cashback

twig on 05/04/2017 - 14:42
Last edited 05/04/2017 - 15:16 by 1 other user

A bit peeved that a transaction I made via CashRewards on the Lenovo website around xmas 2016 got declined by Lenovo.

It was meant to get roughly $140+ in cashbacks for a Yoga 910 but it takes them roughly 4 months to get around to saying no.

That's a ridiculous time-frame as any cookies to prove your purchase would have expired by then.

I might have to start video recording my purchases if I ever buy anything from them again

edit: TA found the real reason. I used a coupon that wasn't available on the CW website. legit.

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  abcdefg5 on 05/04/2017 - 15:02

  Why did they decline?

  • 

    twig on 05/04/2017 - 15:13

    +2

    cookies not being set on their end, even though i clicked through from CW

    edit: TA found out the actual reason, coupon not advertised via CW. legit reason!

    • 

      loke on 05/04/2017 - 17:40

      damn, did you just click through and use a coupon that lenovo themselves advertised?

      double checking my most recent purchase using FLASH570 - this one didn't appear tracked, followed inqury form and a copy of the invoice and it's tracking now

      I did have one that was declined in 07/2015 with EDGEDEAL, - tracked just fine - but had a CR staff had email me and sent my invoice in, somehow it was still declined, but after msg'ing CR they said it was a mistake

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  pantsparty on 05/04/2017 - 15:16

  Send through a complaint to Cash rewards. Include a copy of the invoice showing you purchased on the same date as their click records will show. They may honour the amount anyway.

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  Heracles26 on 05/04/2017 - 19:01

  Hmm I hope this doesn't happen to me. My situation is almost exactly the same except I purchased a X1 in late sep and the CR money is still pending

  • 

    twig on 06/04/2017 - 13:52

    most likely won't get it then.

    the only reason it got declined is because i asked about why it was still pending

    • 

      Heracles26 on 06/04/2017 - 16:21

      Hmm that is annoying!