Telstra NBN modem/router

pookie on 01/04/2017 - 22:06

So I got Telstra NBN connected yesterday:

100/40
900gb
free modem/router
no setup cost
home phone
24mnth contract
$95 p/m

They supplied a modem/router which is a rather large white box with alot of holes in the side and some lights on the top and side. I'm thinking it's a Frontier Gateway, but I'm not sure how to tell if it has the simm card in it? I didn't ask specifically for any modem, nor am I paying extra for it monthly, so I'm not sure why I got this one?

Anyway, I've tried the wifi and cable direct to my PC but can only get 40-43/35-40 speed on several different speed tests (not sure how reliable they are though). But I thought it is suppose to be 100/40 or close to it given the connection here is FTTP and my box inside is less than a meter from my PC…

Would the modem be limiting the speed somehow? How can I identify this modem? There is a number at the bottom that reads: F@st 5355

Anyone have a recommendation for a decent NBN modem if this isn't a good one?

Cheers

Pookie

Internet

Comments

  • PVA on 01/04/2017 - 22:17

    Connect via Ethernet cable and do a test.

    Maybe your pic wifi equipment and what speeds it can handle

    • pookie on 01/04/2017 - 22:22

      I did an ethernet test already. Still the same.

      • iDroid on 03/04/2017 - 17:07

        Did you use speedtest.net? Can you post the results?

      • Soluble on 04/04/2017 - 14:32

        Plug the ethernet from the pc straight into the NBN box and test.

        I see I was way too late to the party. As per below comments!

  • [Deactivated] on 01/04/2017 - 22:22

    Crap modem - entry level modem from Telstra but good enough
    Are you on fttp or fttn, do you have actual fibre coming into the box or are you connected via a telephone wire into the modem

    Could be a possible cap of your speed, have you rang Telstra to confirm this is enabled and you're not on a capped speed rather than the actual elite speeds

    • pookie on 01/04/2017 - 22:27

      FTTP. White box on wall inside lounge room with some sort of battery in a box too.

      Telstra tech came to put the box there, said I am lucky because I can get 100/40 speed and will have no issues getting that speed.

      I rang Telstra today and they said definitely shows on my account as 25/5 with a speed-boost activated to 100/40.

      I'm wondering if some setting on my iMac is holding it back?

      Would a better modem/router do? I was told I don't really need a modem because just a router will do, except if i want to use the home phone i need the modem too. Hence why its connected to the Telstra white box modem/router thing.

  • pookie on 01/04/2017 - 22:43

    Just to add, I already have an Apple BaseStation router (gen5) that I was using for my ADSL2+, I'm wondering if it will work better than the Telstra provided modem/router. I realise my Apple Basestation isn't a modem, but i wonder if the router part will work better. I see the Apple has 4 gigabit ports and 400+ Mbps routing speed.

    cheers

    • triviums on 02/04/2017 - 11:15

      Since you've got a fttp connection you don't need a modem, only a router. So you should be able to use your Apple BaseStation router.

      Also, have you plugged in the modem into the right ethernet port on the nbn box. I remember reading somewhere that someone on fttp was also have speed issues and after changing to the correct ethernet port on the nbn box he started get 90+Mbps instead of 40Mbps.

      • pookie on 02/04/2017 - 13:23

        The Telstra guy plugged it into the modem…but I'll play around with it today :)

  • Diji1 on 01/04/2017 - 23:43
    +2

    I have Telstra non-NBN cable so this may or may not apply to you but in the case of cable customers Telstra gives average modem routers out - they could be worse … which they very much are when Telstra gimps the devices with their own terrible firmware that you cannot remove. It features idiotic changes which remove basic functions like controlling your own LAN how you want.

    So unfortunately cable customers must buy a new router,
    disable NAT on their Telstra modem router device and disable wireless too unless you want second wifi or Telstra Air (you must disable Telstra Air on your Telstra account page or the setting will not work),
    connect any LAN port on the Telstra modem router to the internet/WAN port of the new router,
    and plug your computer into any LAN port on the new router.

    • pookie on 01/04/2017 - 23:47

      Ok thanks. Ill try this tommorow :)

    • BanannaMan on 03/04/2017 - 20:19

      Haha i signed up with Telstra Cable yesterday.. this is exactly what I've done
      POwerline Ethernet for upstairs Router & media server

      • Shibuya on 27/04/2017 - 08:08

        Hi Peanut,
        I am a newbie to cable internet and I too just signed up to telstra cable and paid extra $9per month for the frontier modem, from the comments above it doesn't sound like it's worth the extra cost, would be it best to stick to the free standard modem? Any suggestions would be much appreciated.

  • Efendy on 02/04/2017 - 00:26
    +1

    I don't have experience with FTTP but it could simply be congestion as indicated by your speeds. your upload speed is saturated at 40 Mbps. this shows it's a 100/40 connection. But your download is almost same as your upload which indicates to me that your POI is congested. Try a speed test late at night to see if it's better.

  • Efendy on 02/04/2017 - 00:30
    +4

    also, don't fiddle with your modem or try to use other equipment. they won't make a difference of 60 Mbps of reduced speeds. Call Telstra and complain but it looks like congestion.

  • Axelstrife on 02/04/2017 - 02:24

    Plug the ethernet cable directly from the ntd box on your wall straight into your computer and then do a speed test this elimininates any problems with your equipement.

    This is what they will tell you to do if you call for help anyway.

    • jiberz on 02/04/2017 - 08:35

      I am building in a FTTP estate and am curious how it works. The NTD on his wall has 4 Ethernet ports but he only uses one port to a router/accesspoint in his home. As I am running cat 6 cables throughout my home can I just connect those cables directly to the NTD or do I need a router?

      • Efendy on 02/04/2017 - 09:27

        Think of ntd as phone cable and ISP provided modem/router is your adsl modem/router. One cable comes from ntd and goes into your modem router to supply the internet. If you keep your modem router where the ntd is you can connect the two using a short cat6 and connect 4 ports on modem router to the wall plate that has 4 sockets which will give you 4 Ethernet connections into your home.

        • [Deactivated] on 02/04/2017 - 09:47
          +3

          The ntd is basically just a termination point for the fibre optic cable coming into your property, a bit like the old grey Luka boxes outside that phone lines used to use, you'll have your nbnco box on the wall ( usually grey and this serves as the joint between the street pit and your property, if you're building a new house ensure your builder runs string into the conduit to ensure the NBN can pull through the fibre cable without issues, also ensure there are not an excessive amount of bends as the cable will need to be pulled through and will snap if it has to snake through numerous bends etc, i believe you need conduit from the front connection box to the location of the ntd, they won't just allow a fibre cable to dangle in the roof freely

          The ntd is essentially a connection point much like a phone socket but in the case of the fttp side of things it's basically the starting point of your internet and then your own router connects to the first port of the ntd and you enter your credentials to connect to the service via pppoe etc

          You can have up to 4 services going on the ntd at once and then use a load balancing router to share the services if you need to

          Congestion is the biggest issue with the NBN and unfortunately if your poi is congested bad luck is basically how it appears so far

          Some isps are better than others, skymesh seem to be the go to ISP but I've heard stories of people having issues, myrepublic is a value provider, hit and miss as well, there is Telstra which seems to have the best performance overall but at a cost (international speeds are good on telstra from memory as they have decent pipes and the biggest amount of money thrown at their network)

          You can't connect the cat 6 cables directly to the ntd, the ntd is not a modem / router, what you can do though is run your cabling to each room and then to a patch panel near the ntd, also ensure the building company runs individual cabling to each wall socket and not daisy chains it as POE / gigabit speeds won't work properly

          Having a patch panel means you can setup your modem anywhere in your house and get the best wireless signal, or if you're feeling adventurous you could install on the roof two to three ubiquiti wireless access points and have them cabled back to the shed / location of the ntd and have great coverage throughout your house rather than relying on a modem to do your wireless, would cost about 400 roughly for the little spaceship sized roof mounted aps but you'd get a rock solid enterprise grade wireless mesh network in your house and they work wonders for multi level properties with automatic roaming and handover between aps, not to mention handle about 40 wireless clients each with ease

          Guest network access as well which can be segmented from your own network

        • jiberz on 02/04/2017 - 11:57

          @shawncro 222: Thanks for the write up.

  • pookie on 02/04/2017 - 13:31

    I talked to Telstra and now they want to send me a Gateway Frontier to try. I'm not sure why though?

    • Axelstrife on 02/04/2017 - 13:50

      Did you plug directly into the ntd box? that will determin if its a router problem or a telstra problem.
      If it still slow then its not a router problem.

      • pookie on 02/04/2017 - 21:38

        I worked out that the NTD box only puts out a signal from one of the 4 LAN ports, so I disconnected the existing cable from that port (which went to the modem/router), and plugged a cable from my Imc into it. After a couple of minutes I could use the internet. I ran a speed test with he ethernet cable connected direct to the NTD box and only scored slightly higher than wifi.

        On wifi I just got 61/32mbps

        on ethernet direct to NTD box I got 67/36

        So I plugged the router back in as original and ran en ethernet cable from it to my iMac, and got 55/33 :(

        So none are giving me even close to the 100/40 I am paying for.

        Would it have something to do with the ethernet port on my iMac? Maybe too old (2011), not fast enough or something?

        It really bothers me only getting about half what I should have.

        I also thought maybe Telstra are throttling at certain times?

        Frustrating …

        • Axelstrife on 02/04/2017 - 22:11
          +2

          You would have to google the specification of the ethernet port on that computer.

          Sounds like congestion though.

          Try wifi onto a newer mobile device.
          Or tablet.
          Do you have something not too old?

          Try at 3 am if you can if you get better speed then when everyone is sleep its congestion.

    • [Deactivated] on 02/04/2017 - 15:53

      I'd take it
      Fallback to 4g if the NBN fails

      • pookie on 02/04/2017 - 21:39

        Is it any better apart from the simm card ?

  • pookie on 02/04/2017 - 21:44

    I'm also discovering that when I had my old ADSL2+ and downloaded a few torrent files I would usually get 1.5mb/s . So with this NBN I was expecting heaps faster, but the best I could get tonight was for a few torrent files was 4.7mb/s

    Does Telstra throttle torrent downloads ?

    How can I test for sure?

    • [Deactivated] on 02/04/2017 - 22:14
      -3

      I would say yes for p2p, and most like deprioritised as well

      If you're looking at downloading torrents most isps today throttle p2p, which is great, i shouldn't have to suffer congested internet because of torrenting users, any ISP will throttle p2p anyway today, i would not recommend torrenting outside of a VPN now days

      Secondly you pay for speeds UP TO 100/40, you're getting 67/36 which is most likely POI congestion which means no matter what ISP you're with you will always have it as a bottleneck, welcome to the second rate nbn, 70mbit is better than most people, I'd be happy with that result and 4.7mb/s is almost 2.5x adsl2 speeds so i see no issue there either

      • Axelstrife on 02/04/2017 - 22:42
        -2

        no issue ?? no wonder Australia has shit Internet. you work for the government sound like it with that response.

        • [Deactivated] on 03/04/2017 - 07:22

          Actually I don't so a pointless response, Australia has shit internet because of the fact that it's so big, did you honestly think fttp was going to be deployed to every single house rural and city, wake up and smell reality, we don't even have phone service remotely covering 100% of Australia let alone ADSL

          Secondly fttn is a best effort implementation, if you live closer to the node you get faster speeds, if you live further away you suffer a drop in speed, that's the nature of copper and factors outside nbn control usually mean some people get less than ideal speeds, Do I agree with fttn deployments, not really but due to the cost of deploying fttp to every single house (think rural deployments that are miles away) this is a more cost effective solution, which yes is worse overall but good enough for 2017

          I have fttb and get 100/40 day in and day out through a wireless provider in Brisbane, not even remotely connected or affiliated with the NBN,so there are alternatives to the NBN to begin with and the cherry picking has already started to happen, which to me is great, my rollout date is march 2018, for HFC to the complex i am in, I pay 84 a month for unlimited 100/40 and get these speeds even during peak as wireless isps have the backhaul and capacity to increase their bandwidth at the click of a mouse button Vs your ISP twiddling their thumbs trying to push maximum profit and oversubscribe users to their service

          Secondly fttp is congested due to POI and leechers smashing 100/40 connections all day long trying to download the internet, bad luck if you want to do this, isps are more to blame than the NBN by not purchasing enough CVC capacity and backhaul, don't blame the NBN for this, they provide the back end system, isps choose the capacity bandwidth and plans, get cheap and you get an experience worthy of a cheap isp, not in every case but in 8/10 at least during peak hour speeds take a dive, that's your ISP to blame not the NBN or government, end of story

          I am happy p2p is throttled and deprioritised anyway, why should others have to suffer due to people wanting to use a connection (illegally downloading torrents btw) in the wrong manner, it allows a fair system for everyone and personally you have no idea about the deployment of the NBN and the hurdles trying to get it setup, yes the government bit off more than they can chew but at the end of the day, people who live in areas without ADSL, or even worse miles from the exchange can now at least experience 25/5 (narangba, burpengary etc in Queensland are just two suburbs out of many who have suffered for long enough with poor internet speeds, fttn is deployed and will be turned on in may, fttn was deployed to speed up the rollout and to get more users onto the NBN, yeah it's not perfect but at the end of the day, it's better than what most rural towns and suburbs have currently so it's not all bad news

          Fttp is expensive to deploy, create new pits, dig trenches ect, it's a huge effort to pull cables through to each house, the government changed the deployment so you can thank them not the NBN for the change in the mtm technology, fttn isn't the most future proof setup but in hindsight it was either fttn or nothing for most places anyway as deploying 7km of fibre to rural properties just wasn't happening or worse yet throwing them onto the interim crappy satellite

          But you know best, start by actually building a better system

        • [Deactivated] on 03/04/2017 - 07:32
          -4

          He is downloading a torrent from an international location, did you even read before having your rant

          Server most likely congested, i don't believe the op one bit with his downloading videos for work stories but who knows

          The remote server is the issue here and the fact it's classed as p2p traffic means it's shaped

        • Axelstrife on 03/04/2017 - 13:36
          -2

          @shawncro 222: Talk about pointless reponces. Yours is one huge one lol.

          Also P2P being shaped with some isps isn't an issue for those who pirate properly
          Ever heard of File sharing sites?
          Yeah those are tons of those where you can get all the latest TV shows, Movies and PC games etc from.
          So i download at Full 100/40 or 11MB/s whenever i want.

          Why should we not get what we pay for because isp's are too cheap to pay for capacity.

        • shortarmsdeeppockets on 04/04/2017 - 08:18

          @shawncro 222: Who is your wireless internet provider in Brisbane? I'm about to move into a place without NBN (rollout later this year), I'm looking for something decent to use until then.

      • syousef on 04/04/2017 - 17:48

        How exactly do you know what "most isps today" do?

        And why the VPN? You do know there are still legal torrents around don't you?

  • pookie on 02/04/2017 - 23:07

    Ummm ok. I think I might be a little unsure about the terminology. (mbps and mbit etc…)

    I'm comparing my old 1.5mbps ADSL2 to my NBN which should (theoretically) be 100mbps. (referring to downloads only here)

    Therefore my NBN should be 66 times faster than my old ADSL2 ? So how can 2.5 x ADSL2 be ok ?

    Should not my download speed indicator now show a heap more than 4.7mbps ?

    I'm probably messing up the terminology used so please explain it gently :)

    And btw, most of the torrents I download are for work (HD and UHD 4k videos of properties and geography in the USA and Europe, so I can stick them on a HD and take them to work.)

    I appreciate your comments nonetheless :)

    • [Deactivated] on 03/04/2017 - 07:26

      I'd love to believe your story about torrenting but i don't, secondly it's international speeds we are talking about so FORGET 100/40 speeds remotely to those parts of the world, locally 100/40 is doable, Australia does not have the best international peering speeds and constant issues with the under sea pipeline meant everyone suffered

      You're not going to get 100/40 overseas at all to every location, just doesn't happen, even i don't and i have a decent isp

      Are you getting 4.7mb/s or 4.7mbps as it's hard to tell with your writing, 4.7 megabytes overseas to Europe is more than acceptable and you're relying on the server delivering the content to you to sustain those speeds not your nbn connection

      If you're achieving near 100/40 speeds outside of peak times then the modem isn't your issue btw it's the congestion of your POI (point of interconnect) or possibly issues with your overseas host etc when downloading "torrents"

      • Marty131 on 04/04/2017 - 10:39
        +3

        Be careful shawncro 222.

        Lowercase "b" = bits.
        Uppercase "B" = bytes.

        A byte is 8 bits.

        So 100Mb/s (megabit per second) is equal to 12.5MB/s (megabyte per second).

        "100/40" is "100mbps download / 40mbps upload" which is megabits, equal to 12.5 megabytes per second down / 5 megabytes per second up.

        As for your legal torrents you download for work reasons, double check if it is saying 4.7Mb/s or 4.7MB/s. Note: Torrents rely 100% on the seeders. If you are downloading a public torrent, chances are it will be slow, regardless of your own connection. Also: Torrents put a lot of stress on the router (or is it modem?), so, a cheap router will also limit your torrent speed, even if you can get 100/40 from speedtest.net.

        As for speed tests: Have you tried at non-peak times? I would be surprised if Telstra can supply 100/40 during peak times. Try after midnight, or first thing in the morning… use speedtest.net, and try various servers until you get the best result.

  • pookie on 02/04/2017 - 23:08

    Can anyone tell me if this would be a better router to use?

    Netgear Nighthawk X10 R9000 AD7200

    thanks

    • [Deactivated] on 03/04/2017 - 07:28
      +5

      Why you get 100/40 when you did a test your modem isn't the issue, imho you're just throwing money away , the only thing you'll get with that router is a nice dint in your wallet and possibly better wireless range, your speeds aren't going to improve if your wireless hardware isn't actually AC capable and 2700mbit in the first place, also that's a theoretical speed not real world

    • Hirolol on 03/04/2017 - 20:18

      Didn't you say you were getting 66ish when you didn't use the router?
      So the router is not the issue.

    • mccarthyp64 on 04/04/2017 - 23:14

      The only device worth buying to improve WiFi is a dedicated access point like a Ubiquiti UniFi. If you need help setting it up, just PM me. I'd recommend that to get the best WiFi possible. $160 might seem steep for something that just runs your wireless, but it'll be money well spent since it's leagues better than most routers (except maybe the $300+ ones) and it'll outlast any normal consumer router.

  • pookie on 02/04/2017 - 23:54

    What about this one I just found?
    http://www.gearbest.com/wireless-routers/pp_290311.html?wid=…

    Would there be any issues getting it from this company?

    I'm thinking power supply, and ability to upgrade firmware in the future.

    Ideas :)

    Cheers

  • pookie on 03/04/2017 - 00:18

    OMG, I just did another speed test on Wifi and got almost 100/40 speed. So why suddenly has my speed gone up so much I wonder?

    https://files.ozbargain.com.au/upload/117899/47865/nbn_0015h…

    LOL, I guess this means that the modem is ok ?

    Hmmmm…

    • [Deactivated] on 03/04/2017 - 07:07
      +5

      Congestion
      POI as I've told you 3 times already
      Not a fault of your modem
      Congestion is the issue
      Lodge a ticket with your ISP however if the capacity is the issue at your POI it may take weeks or months for it to be fixed

      I'll assume you're with Telstra, lodge a complaint to them, I'll also reiterate, it's up to 100/40 you don't get 100/40 just because they say so in the brochure, just like adsl2 it's up to 24mbit based on line condition, congestion, your local connection, the remote server etc

      All of these factors affect downstream speed

      • pookie on 03/04/2017 - 11:38
        -3

        Thanks for your info. It is most educational. Obviously you know much more than I do. I admit I am somewhat ignorant with regards NBN but I am trying to 'get up to speed' (pardon the pun).

        You make an interesting point about not expecting 100/40 speed from the USA or UK, I always thought they were ahead of Australia, but I could be wrong. Where I connect to for work is various property agents that send files to me which are a weeks worth of property video imaging (inside and outside). They can't be sent in Email because for some reason my Yahoo email doesn't like large files attached. So we just connect and they send the files as a P2P transfer, (perhaps it's not technically a torrent), but it comes to me via a program called uTorrent. That's the best way I can explain it. Usually I do this on a weekend night like Sat or Sun around 9pm so I can look at the files when they are finished which use to be around 1-2AM from my old ADSL2 connection. So I was (apparently incorrectly) led to believe the NBN 100/40 would make those files get to me within an hour :(

        Anyway, you also commented that you don't believe my 'story' about my use of torrent files. That's fine, that is up to you, doesn't bother me either way LOL. It might be the case that I am the countries most wanted pirate…who knows? BTW I don't even bother to use a VPN, I have no need to. But you probably would love to believe that too.

        I do nonetheless take one valid point from your comments, that being regarding 'congestion'. From the huge improvement in the speediest results >midnight it is certainly more likely than not, however not conclusive.

        It is now 1130AM and a speed test resulted 88/38, which could be contributed by the lack of school kids at home online.

        I'm fast learning that the NBN seems to be somewhat a mysterious entity that nobody really knows what it's going to do, when it's going to do it, nor where it's going to do whatever at.

        Whilst I appreciate your comments [shawncro 222], and much of what you have replied to me is very helpful, you do come across as slightly arrogant, no offence intended, just saying, and that is just my perception…. cheers…

        • DrDollar on 03/04/2017 - 18:15
          +3

          Pookie,

          You are not considering some of the advice provided to you, or you are not reading it.

          Do not confuse people's frustration with you, as arrogance.

          Just sayin'

        • forkus on 04/04/2017 - 11:26
          +2

          Sounds like the property agents are creating torrent files to send you the 'video imaging' files that you need for work.

          Keep in mind, uTorrent is Peer to Peer and you will only be able to download as fast as the other users connected to this torrent allow you to download at. If its only you and one other property agent, then I doubt you will ever reach the full 100Mbit download speeds. If they have a similar 100/40 connection as you, they can only upload at 40Mbit but you are trying to download at 100Mbit.

          Something to keep in mind.

        • pookie on 04/04/2017 - 18:46

          @DrDollar: I'm not sure why you think I'm not considering others advice? Just because I ask about a different modem/router etc.. doesn't mean i have not considered others advice.

          Even in the comment immediately preceeding yours i have considered the suggestion of congestion. And i have furthermore noted that my current modem seems fine and that it certainly points to congestion…as others have suggested.

          So I'm a bit unsure where i am ignoring or not considering others suggestions…unless people are reading portions of this whole thread and drawing conclusions based on text taken out of context. Anyway it doesn't matter.

          I am appreciative of all suggestions, whether or not it appears I accept or discard them.

          Cheers

    • Efendy on 03/04/2017 - 11:10
      -1

      Are you really reading the answers people provide for you?

      • pookie on 03/04/2017 - 11:39
        -5

        Yes

  • pookie on 03/04/2017 - 11:39
    -3

    Btw, after reading the replies, I have decided NOT to go out and buy another router, it's apparent the one I have here works fine for me atm.

    Cheers..

  • immortalbjr on 03/04/2017 - 16:19
    +30

    ITT: My internet is really slow.

    Reply 1: Its congested
    Reply 2: I think its just congestion
    Reply 3: Your line is congested
    Reply 4: Try again late at night, its likely congestion

    OP: So should I try a new router?

    • Hirolol on 03/04/2017 - 20:21
      +2

      I'm getting so frustrated reading his replies!!!!

    • pookie on 04/04/2017 - 18:52

      Lol 20+ votes. Perhaps i haven't made myself clear…..
      " I DO ACCEPT IT MAY BE CONGESTION !! "

      It was because i know the std telstra modem is very basic that i asked if a better modem might show an improvement even during congestion. That's all.

      Gawd !!

      • immortalbjr on 04/04/2017 - 19:06

        Just taking a light poke mate, im always looking for a new excuse to buy a flashy new router myself dont take it personally :)

        • pookie on 04/04/2017 - 19:55

          :) all good. Cheers

  • AddNinja on 03/04/2017 - 18:38

    Just ring Telstra and ask them to check it. I have a bog standard nbn modem with fibre to the house and I get 93/38 consistently.

  • panek on 03/04/2017 - 18:41

    Why the f*** do I live in such an unlucky spot. Literally everywhere around me has NBN except for this little strip where my house is. F****** p***** off paying the same for shitty ADSL!

  • digitalerr0r on 03/04/2017 - 18:54

    Could be a number of things have you checked that the ethernetcable youre using is

    cat5e at least, or

    network settings adapter set to using 1gb connection and not 100

    check the router settings itself could 50/40 enabled…

    Just a few of many things
    Try the test late night or early morning see if theres a difference or call them up and ask them to clarify what speed package am i on

    • immortalbjr on 03/04/2017 - 19:13
      +1

      So I guess what you're saying is he needs to buy a new Nighthawk router?

      • wozz on 05/04/2017 - 08:49

        I think he's actually suggesting 2 Nighthawk routers may be required.
        Hopefully on special

    • forkus on 04/04/2017 - 11:27

      What is 50/40 enabled?
      Its not even a speed tier offered by the retail arm of NBNCo.

  • Hirolol on 03/04/2017 - 20:22
    +1

    Its congestion mate.

  • ryzie on 03/04/2017 - 22:50

    How did you get such a good plan? I missed out on the free 100/40 speed boost that was going on a few months back :( Any tips on how to get a deal similar to yours?

  • Bundybogan on 03/04/2017 - 23:02

    Yeah it's congestion as I always get 90/35+

    Also for other nbn newbies if your on 100/40 and your upload speed is sitting at like 5Mbps on Ethernet like mine was make sure you update your LAN drivers on your desktop. Didn't even notice this for a while as I usually use wifi.

    • releasethekr4cken on 04/04/2017 - 08:48

      I thought I had this problem (maybe I still do). I tried both of my onboard LAN ports. Tried doing the drivers thing. Then bought a new Ethernet card (so now I have 3 LAN) that didn't work, so then did the drivers thing for that. Still no go. I prefer being connected with good old fashioned cables as there's nothing worse than a lag or wifi drop out mid-game because someone decided to use the microwave (looking at you Karen ya dawg)

  • releasethekr4cken on 04/04/2017 - 08:44

    Make sure you have a cat 6 LAN cable, plug it into your PC and plug the other end straight in to your NBN box. Use the correct port (usually there are two) the Telstra guy plugged into the correct one if you have any internet connectivity at all. So once your PC is LANned straight into the NBN box, run a speed test. This is your speed, rule out modems/router problems, if it's the same speed as your last test results then I am afraid this is the best you can get.

    I get 65/35 when I am connected via Wifi, and I get 99/1.5 when connected by LAN. I replaced ethernet card, drivers, formatted and reinstalled, tried new routers, connected directly changed cables. EVERYTHING. So I feel your pain. I thought fibre 100/40 was supposed to be lossless, not like when you get ADSL and you are running across copper lines.

  • RocketSwitch on 04/04/2017 - 09:58

    Congestion would be the number 1 issue.

    However, when I purchased the Asus RT-AC68U, everything improved.

    But, even without that, using the abomination of a router TPG provided, via Ethernet, the Desktop still managed full speed. So, your situation is most likely congestion.

  • pookie on 04/04/2017 - 18:54

    P.s. thank you to those with constructive advice :)

    • hypie on 04/04/2017 - 19:55

      Hi OP. How did you get that deal? I spoke to the saves team the other day and they didn't want to entertain anything similar…

      • pookie on 04/04/2017 - 20:04

        Don't know…lucky i guess ?

      • Well Wasted on 04/04/2017 - 22:10

        new plans were released at telstra few days ago… minimum plan now for NBN F.T.T.P is 2 years at 90 bucks p/m… 500 gig p/m… 50 mbp/s download… free modem (white box full of holes) and free installation (including NBN Co stuff) could probably get it cheaper p/m if you went with a different tele-communications company… but there would be an installation fee. so…

        • pookie on 04/04/2017 - 23:19

          OK, that explains it I guess. I got some extra Gb and a half price speed-boost to 100/40 because they messed me around at first.

  • ipiok on 04/04/2017 - 19:59

    If you head over to whirlpool there is literally thousands of these types of threads…… welcome to the NBN.

    • pookie on 04/04/2017 - 20:06
      +1

      Yep. Thanks. And i thought nbn was rock solid internet at blazing speeds.

      Is this the new great Australian dream :/

  • pookie on 04/04/2017 - 23:21

    BTW…

    Just an update.

    I tweaked a few things tonight and did a speed test just now. Here is a link to the crazy fast result I get now :)

    https://files.ozbargain.com.au/upload/117899/47906/latest_sp…

    I have no idea why/how I would get that speed with a 100/40 plan, but I not complaining :)

    214Mbps download speed. Not much upload speed at 14Mbps but I don't really care…

    I'm happy now :)

    • PopCounty on 05/04/2017 - 16:14
      +1

      What tweak did you do mate?

      • pookie on 05/04/2017 - 22:46

        See below :)

  • pookie on 04/04/2017 - 23:37

    And this one just now:

    https://files.ozbargain.com.au/upload/117899/47907/speedtest…

  • DesiBoy on 05/04/2017 - 11:29
    +3

    What things have you tweaked, if you can share?

    • pookie on 05/04/2017 - 22:47

      See below :)

  • [Deactivated] on 05/04/2017 - 18:03
    +1

    Yea I'm paying the same as you but I am on the telstra velocity [fast] plan. Unfortunately. Only getting 30/1 right now.

    According to telstra this is what you should be getting based on the plans that you are on.

    https://crowdsupport.telstra.com.au/t5/General-Internet-KB/B…

  • pookie on 05/04/2017 - 22:42
    +1

    Those wondering what i did to get the 200+ Mbps speeds…

    I don't know which single one of the things i did actually caused the speed increase, or if it was a couple of things working together that did it…but anyway here is what i did:

    Using my 2011 imac.

    . Totally reinstalled the operating system.

    . Shut off wifi
    . Used short Lan cable..imac is right next to Nbn box on my wall.
    . Plugged straight into nbn box.
    . Downloaded and ran Torgaurd VPN..tried heaps of locations but found best result with using a New Zealand ip.
    . Added 8.8.8.8 to my DNS setting.
    . Changed the type of Ethernet from DCHP to (something starting with b)…sorry I'm not at my pc atm to check.
    . Selected Telstra as the test site on the speed test website…others did not give anywhere near that speed.

    I think that's it.

    Like i said, i don't know which, if any, of those things gave me the speeds i got. But the results speak for themselves :)

    .

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