New Citibank Plus Mastercard Not Useable on PayPal

[Deactivated] on 24/03/2017 - 15:43

I have activated and set the pin for the new card.

So I went into Paypal to update my details, but when I tried pressing the increase spending limit text which should debit $2 but it states that I cannot use this card…

I don't want to commit to buying anything on eBay yet because I'm pretty sure the old card is deactivated once the new one is activated as the card in the Change ATM Pin link is the new one and doesn't give an option for the old one. The new card doesn't seem to allow spending on Paypal since it cannot debit $2.

I gave Citibank a call and they said it should be fine.

I believe the underlying problem is mostly like that the card is probably deemed as a prepaid mastercard or something on Paypal's end, but I haven't figured it out yet.

I'm hoping that someone has figured a way around it.

Is this game over for cheap overseas purchases? Has anyone tried buying something from Aliexpress with the new card? I know most prepaid cards are not accepted on Aliexpress. I hope this can be resolved before the 28th of March when I am going to get something off Aliexpress.

In general, is anyone having problems with the new card?

Financial

Related Stores

Citibank Australia
Citibank Australia

Comments

  • Paul Atreides on 24/03/2017 - 16:13

    I got a renewed card two weeks ago, it was a VISA :)

    I find that new cards tend to have some teething issues. when mac bank first went live with their debit mastercard, tigerair was not recognising it as a debit mastercard and was charging the $8.50 booking fees. i think this was fixed soon after.

    might be a similar issue with paypal.

  • [Deactivated] on 24/03/2017 - 16:13
    +1

    check the bank identification number and see what its classed as

    https://www.bincodes.com/bin-checker/

    my debit master card from CBA works fine with Paypal

    generally with the banking system if its a completely new BIN being used there could be a 30 day delay as payment processors work of a list of current BINs

    • [Deactivated] on 24/03/2017 - 17:03
      +1

      Details for BIN 529757
      BIN 529757
      Issuing Bank
      Card Brand MASTERCARD
      Card Type CREDIT
      Card Level
      ISO Country Name
      AUSTRALIA
      ISO Country A2 AU
      ISO Country A3 AUS
      ISO Country Number 36
      Issuers Website
      Issuers Contact

  • [Deactivated] on 24/03/2017 - 16:42

    I have tried changing the Billing Address to see if it does anything. Apparently it doesn't need to have the country field Australia anymore. The old address has Sydney in the Suburb tab, when you press the lightly coloured X button on the right you can see the field is the Suburb.

    It makes me wonder how international purchases on eBay work without a country as some senders can be confused. e.g. Victoria is in Canada too. It makes me wonder if Paypal just hired some bad coders at the moment. Do the eBay and Paypal address no longer have to match?

    Anyway, I went off topic, gee, Paypal is a pain to get working…

    I think I'll wait until the weekend is over and give it a few days to see if it gets working. Otherwise, I'll have to go find the contact details for Paypal.

  • DogGunn on 24/03/2017 - 18:19

    I can confirm that I'm having the same issue as you've described with my new Mastercard debit card from Citibank (BIN: 529757).

    Won't let me verify the card, gives "We're sorry. You can't use that card. Please use a different one."

    This is likely an issue that needs to be taken up with PayPal.

  • [Deactivated] on 24/03/2017 - 20:02

    More comments after looking at the card visibly.

    There is no Cirrus or Maestro symbol.

    changed:
    However, it seems like CBA mastercard works overseas too and that is missing symbols.

    • DogGunn on 24/03/2017 - 22:29

      On the paper that came with the card, it actually said it was part of the PLUS network, which is completely incorrect.
      It's part of the Maestro/Cirrus network by default because it is a Mastercard.

      I have already used the new Mastercard debit card on purchases overseas, and it works fine. Not sure what is going on with PayPal.

  • [Deactivated] on 24/03/2017 - 21:15

    Problem isolated to Paypal.

    Successfully paid just a few minutes ago on Aliexpress with my new card…

  • Sammyboy on 31/03/2017 - 18:35

    Is there an option to switch the citibank back to a visa? I already have a mastercard and needed a visa.
    Any other banks out there with the same international perks as what the citibank visa had?

  • RG on 05/04/2017 - 15:41
    +1

    My sister's new Mastercard doesn't work. It's a known issue at Citibank.

    • rmk on 07/04/2017 - 11:57

      Yep I told them nearly two weeks ago and a fix is coming "soon" and they tell you to use another card. All well and good except for the fact that their card is the only card that I have that doesn't charge international transaction fees!

  • ZeroSix on 08/04/2017 - 23:55

    I received a new mastercard about 3 weeks ago and I added it to PayPal without a problem

    • rmk on 09/04/2017 - 20:47

      Adding was ok, have you tried to use the new card for a PayPal payment yet?

  • rmk on 11/04/2017 - 12:31

    Issue is fixed

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