Phone Repair - Deserve a Refund?

jamestownfx on 19/03/2017 - 13:37
Last edited 19/03/2017 - 13:51 by 1 other user

Hi,

I had my Samsung Note 5 LCD/digitizer/screen replaced and 2 days later it stopped responding to my touch, only the S pen would work. Then later that day purple splotches started appearing on the screen in the shape of a rectangle outline. Then by the end of the day the whole screen was virtually covered.

I took it back to the guy who fixed it and he said too bad not his problem.

I haven't dropped the phone or done any damage to it, it's only been 2 days since he fixed it. My feeling is the LCD he used was faulty or something somehow?

He is refusing to refund my money ($250).

Not sure what to do next or if I have any options. Anyone been in a similar situation?

• 

  holdenmg on 19/03/2017 - 13:56

  +2

  ask fair trading?

• 

  try2bhelpful on 19/03/2017 - 14:01

  +3

  This is his problem, the repair was not fit for purpose; how these guys think they can get away with this rubbish is beyond me. Ring up the ACCC guys and talk to them about what happened and see what there opinion is.
  http://www.accc.gov.au/accc-accc-wizard/mobile/1#acccWorkflo…

  Next time only get stuff repaired at an authorised repair centre for your phone.

• 

  [Deactivated] on 19/03/2017 - 14:07

  how did you pay?

  • 

    jamestownfx on 19/03/2017 - 14:11

    +1

    credit card but physically at the store and paypass with a pin cause of the amount, so yeah not sure about disputing the transaction if that's what you mean

    • 

      PVA on 19/03/2017 - 14:14

      +6

      still do a charge back.

      • 

        [Deactivated] on 19/03/2017 - 14:28

        +2

        do a charge back

      • 

        jamestownfx on 22/03/2017 - 09:42

        @tuzii:

        Chargeback got denied because PIN was used when purchasing…

      • 

        jamestownfx on 22/03/2017 - 09:43

        Chargeback got denied because PIN was used when purchasing…

      • 

        PVA on 22/03/2017 - 09:58

        @jamestownfx: what does that mean as to why it's refused?

      • 

        jamestownfx on 22/03/2017 - 11:25

        @PVA:

        What we found
        We checked our records and found out that the transaction was processed using your Personal Identification Number (PIN). Your PIN is a security measure that effectively authorises a card payment - so you may be liable if you don’t sufficiently protect your cards, devices, PINs and passwords or you don’t immediately tell us when something happens to them. Because you or the cardholder used the PIN for this transaction, we won't be able to refund the money to your account.

• 

  altomic on 19/03/2017 - 14:22

  +1

  name and shame.

  • 

    holdenmg on 19/03/2017 - 15:03

    -1

    bikies?

    • 

      toristo on 19/03/2017 - 17:37

      +2

      never name and shame the bikies. They're more like family now with the amount of referrals that we put through to them.

      • 

        holdenmg on 19/03/2017 - 17:48

        Here is a name guide:
        https://axleaddict.com/motorcycles/biker-names

        Hours of fun.

• 

  [Deactivated] on 19/03/2017 - 14:25

  I dare say it would have cost that much from samsung to repair it.

  If theg said that to me id get my 250 back in sweet revenge….. what ever it may be.

• 

  hell0 on 19/03/2017 - 15:34

  +2

  It is 100% a good thing you did a credit card purchase as you can do a charge-back by contacting your bank and disputing that the repair he provided further damaged the phone.

  • 

    jamestownfx on 22/03/2017 - 09:43

    Chargeback got denied because PIN was used when purchasing…

• 

  Baebs on 19/03/2017 - 15:47

  +2

  Definitely entitled to a refund, take some pictures for evidence.

  Had my screen repaired a month ago as well, while I only have a faint purple mark on mine + some parts missing on the back, your repairer clearly applied too much force on the screen - the purple smudges are permanent, i'd be seeking more than $250.

• 

  Marcsie on 19/03/2017 - 19:05

  +2

  I wouldn't pay $250 to repair a phone, I would buy a new phone :)

• 

  captobvious on 19/03/2017 - 21:55

  +1

  sounds like fonebiz. Warranty repair is never as good as before