Switching from ADSL2+ to NBN Advice

Loblivianz on 17/03/2017 - 20:09
Last edited 18/03/2017 - 07:56

My household currently has TPG ADSL2+ with home phone bundle (under my father's name).

NBN (HFC) is expected to be available in my area in June this year. I am interested in signing up for the Gamer plan NBN with MyRepublic under my name.

Is it possible to sign up for this plan and have it installed prior to cancelling the ADSL2+ service? I am interested in this option as I heard sometimes there are delays with MyRepublic installations and I do not want any down time with my internet.

After NBN is installed I am also interested to change the existing home phone plan from TPG to MyRepublic. But the issue is that the home phone plan is also under my dad's name with TPG and I would like to change it to be under my name with MyRepublic. I also do not want any down time with the home phone.

What is the best course of action you guys would recommend?

Internet

Comments

  • hashtagbargain on 17/03/2017 - 21:27

    NBN and landline/home phone are independent of each other.

    I dont know if you can port your number after you start your service with MyRepublic.

    If you dont mind changing your home phone number, get the NBN and once the service is stable and settled, you can disconnect the TPG service.

    • oblivianz on 17/03/2017 - 21:42

      Does that mean NBN and ADSL2+ are independent of each other too? I would preferrably want to keep my number.

      • hashtagbargain on 17/03/2017 - 21:47
        +1

        By definition, NBN is fiber and ADSL is copper. Thats why they are 2 independent networks.

        • Riczter on 18/03/2017 - 01:03
          +1

          But if its FTTN wont the NBN and ADSL use the same copper line from the node to the house, and into the house's phone line, making it impossible to run both concurrently??? Or am i wrong?

        • scrimshaw on 18/03/2017 - 01:51

          @Riczter:

          you need a VDSL modem with a VOIP port (or a VDSL modem with your own VOIP ATA downstream) in order to have a phone line. If you want to keep PSTN comms, you have to pay an extra cost (but usually, PSTN services will get shut down because it's a copper reliant service)… since My Republic bundles VOIP service anyway you will want to use voip

          usually, the telco will provide you a VDSL modem capable of voip, but you can BYO yours yourself -but ensure it has VOIP support.

        • Riczter on 18/03/2017 - 03:32

          I'm curious though, in the OP's case, say his TPG ADSL2 is still active, but NBN is available and he orders the myrepublic service without notifying TPG, and myrepublic activate his account and send out his modem… Would his TPG ADSL2 continue working up until he unplugs the TPG modem and plugs in the myrepublic modem???

          Would the tpg adsl continue working even if he switched back to the tpg modem.

          Or would the tpg adsl service automatically cease the moment myrepublic activate his line?

  • nocure on 17/03/2017 - 23:26
    +2

    When you sign up to MR there is a check box for porting you home phone.

    I kept ADSL connected until NBN was complete and stable.

  • HardQuiz on 18/03/2017 - 06:10
    +1

    You need to tell us what NBN service your address is getting?

    FTTP/FTTH

    or

    FTTN/B

    or

    FTTC

    or

    HFC

    • oblivianz on 18/03/2017 - 07:56

      My apologies, it's getting HFC

      • hashtagbargain on 18/03/2017 - 10:15

        HFC is a cable network, it won't touch your copper lines.

        Source: have both at home.

  • DarkOz on 18/03/2017 - 08:10

    http://www.nbnco.com.au/connect-home-or-business/information…

    Check out this link. It might help.

  • kywst on 18/03/2017 - 18:31

    They change over will be same day. You'll most likely have a couple of hours down time.

    You can keep your existing phone number.

    HFC is still copper from the node albeit a far superior cable to the telephony copper used for ADSL services.

  • johninmelb on 19/03/2017 - 17:32

    NBN is coming to my suburb (Hampton, Vic) "soon."

    TPG are nagging me with email, and sms to pre-order, with some freebies to entice me.

    NBN says "buidling now" and planned availability in April.

    Planned technology: nbn™ Hybrid Fibre Coaxial (HFC)*.

    My problem is that I don't know what this HFC is, how it compares to other technologies, and just what sort of service I am going to get. I also live in a block of 15 units, at the back. I am assuming it will use the existing copper phone line into my Unit.

    My other problem is that I have no trust in TPG. Already, there is a case down the road in Highett, where a guy has had no phone or internet for weeks. TPG and NBN are blaming each other, and nothing is getting done about it.

    I have had a long, fruitless email correspondence with TPG, and they just send me canned answers, and say it will be fine. If not the Service Desk will help me. Have you ever tried to get something fixed with TPG's service desk?

    This is how they get out of it: Only if the problem is PROVEN to be with TPG!!!!

    "If in any case that there will be a problem regarding the installation, TPG will do its best to fix the issue for you. Please be advised that if the fault was proven to be TPG's then we can provide you a free service according to the assessment by the Technical or Engineering Team."

    I prefer TPG's unlimited offer, but am I better to look elsewhere for someone who has customer service? iinet is now off the list due to being taken over by TPG, so options are limited I fear.

    I do not want to lose my home phone, or my internet especially, as I am in the middle of a online study unit, which I may get finished before finally NBN arrives, but I don't want to risk it.

    Any advice or help greatly appreciated.

    Thanks

    • kywst on 19/03/2017 - 18:23

      HFC is Fibre to a node (probably a few in your suburb) and cable (as in Foxtel like cable) from the node to your house. If you're not outraged that they are delivering an existing solution … you should be. You've also had to wait 10 years to get access to this existing solution. Have a good one.

      • oblivianz on 19/03/2017 - 19:34

        God damn I'm outraged now. But really it is a disappointment when you put it that way

  • Sacco07 on 20/03/2017 - 11:14

    Just a word of advice,
    Be careful when transfering from ADSL to NBN.
    I had massive drama's when I changed over. That was Telstra ADSL to Telstra NBN also with a phone line.
    What basically happened was Telstra told me NBN is available in my area. They came out to site. Did the line test only to discover it isnt available. In the mean time they cancelled my ADSL2 service. Which resulted to me having no internet for 3 weeks and now that its back it is worse then ever before. (2 Megabits per second)
    Try not to cancel with your original provider until it 100% goes through.
    And dont go with Telstra what ever you do.

    • kywst on 20/03/2017 - 15:46

      What a screw up. Get in touch with Telstra and tell them you would like compensation for the period - push until you get a case manager. I would be expecting 3 months free; 1 month for every week effected. It's odd that now you've been reconnected that it is worse than ever before as it would literally be the same cables to the same DSLAM at the same exchange. Not saying it isn't worse but it could be moisture in a pit, a fray in a cable somewhere back to the exchange etc. causing this. Nonetheless, push them until you get some freebies. TIO, as I'm sure you're aware, is the keyword to get the ball rolling if you encounter resistance.

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