Hi ozbragainer,
I have recently bad experience with Coles online.
We have restaurant and ordering online every week $250 per week but now recently, got called from Coles customer service and told me that, if you will order bulk we will have right to cancel your order. When I said I would switch to Woolworth reply me back "no worries".
Is it way big company respect small customers?
They lost $12000 worth of sales for sure.
Yes we buy is some bulk goods but long life. The stock keeper should know how much we order average and stock according.
As an ex-manager at Woolworth's store, I tell they can order in your bulk good. But what they cannot do give right then and there we like them not bulk good warehouse we keep our retail customer happy. plus piss miss jones 3 kids off cost more than piss you. call your local coles ask to put a bulk order happy to wait for the product to come in. can I ask was it soft drinks??
Theres no point threatening to leave if they are the ones to initiate the call - they probably thought about this possibility and were willing to risk it.
As universe mentioned, it may be because you're buying too much of one product? Retail super markets have limits on how much of 1 product the customer can buy.
If you feel so strongly about coles, maybe you should give woolies online a go? Wont be surprising if they also eventually show you the same attitude.
Aren't there suppliers that would deliver in bulk that would work out cheaper than Coles?
Quite often Coles / Woolies sell a product cheaper than the wholesale price to smaller shops / cafes / restaurants. That is why you see the owners of corner stores lining up with one or more trolley loads of soft drinks from Big W / Coles / Woolies when they are on special. I would wager the OP has been taking advantage of these mega-specials.
Coles has the right to limit the quantity bought and this is easier to monitor with goods that are delivered. Not having heard the phone conversation, maybe the Coles rep could have gone into what goods / quantities promoted the call and what a reasonable retail amount would be.
exactly.. those half priced items are cheeeep! i always stock upon those but never to commercial quantities
I have had this issue before - what is a commercial quantity?
If I want to stock up on a year's supply of toothpaste I would probably buy 10 tubes. I doubt anyone would think that was a commercial quantity.
If I wanted to stock up on a year's supply of meat/milk/bread (or in my case, cordial) I would certainly be walking out with a couple trolley loads.
Why does that magically become a commercial quantity?
@BigTed: possibly an amount that the store manager would determine to be fair for other customers as well. I would think that it would be rationed such that it benefits the majority of customers than a single individual.
@supnigs: But that just means a commercial quantity is whatever the manager feels like on the day.
Not a very satisfactory meaning IMHO.
@BigTed: emptying the shelf piss off the next customer or 50 customers I much piss off one to keep 50 happy.
Thanks for comment , we not buying half price though as we got post mix so never order soft drinks.I normaly order milk ice cream and few vegetables and few juices. And Coles brand never half price. And I am not questioning abt call I am questioning how thay talk when I mention, it not normal u cancel my order any time, and'' no worries" for changeling supplier look like I am not matter for them at all.
Did you grow up here? You might not be familiar with the Aussie lingo.
From wikipedia: No worries is an expression seen in Australian, British and New Zealand English meaning "do not worry about that", "that's all right", or "sure thing". It is similar to the American English no problem. The phrase is widely used in Australian speech and represents a feeling of friendliness, good humour, optimism and "mateship" in Australian culture.
How did you want them to respond? Beg you to stay?
@ihbh:
in this context no worries sounds like we couldn't give a rats if you spent your money elsewhere.
doesn't seem right coming from customer service.
[Grabs popcorn]
I hope you didn't buy that popcorn in bulk!
Why whine, when u already said ur solution to the customer service, go to woolies online if u don't like Coles.
If you are buying in bulk you could skip the retailer and go directly to producer. You could get a better deal for you and the producer.
Hard to beat milk and ice cream for wholesaler because of little bit better quality and brand product.
Ordering lots of one item?
Want to stock up? Orders for 10 or more of any one item require 3-4 days’ notice, so we can make sure we’ve got enough for your order.
https://shop.coles.com.au/a/a-sa-metro-st-clair/content/busi…
Why not just go in and buy it yourself if its such a big deal buying at coles?
For some reason when I read the OPs post with a Chinese accent it made much more sense?
No disrespect to the OP, just an observation.
I did have a few suggestions, however judging by the comments the thread has already turned to crap.
With the new "Fair" Work Penalty Rates Decision you will probably soon be able to employ some to go to Coles and fetch your order for less than they are charging you to deliver.
(You might even qualify for a subsidy, providing they aren't on a 457 Visa).
aren't coles' everyday online prices marked up by ~7%? wouldn't you instantly save 7% by switching to woolworths?
Woolworths will also refuse to deliver if they think you are buying "commercial quantities". The details are in the terms and conditions.
Are you buying bulk of a certain product?