Does anyone have any previous experience with successfully porting their landline number over to Belong? I am currently with Optus for home phone and broadband but looking at moving over to Belong. I asked the question to the Belong Facebook support staff, however their response was they are unsure until they actually put the port request in. Really prefer not getting a new landline as we use this number quite frequently for incoming calls.
If Ports are available in your exchange then it can most certainly be done
Be warned though, ports in some areas are not available, Belong would use Telstra ADSL2+ ports, but be aware you may be only put on ADSL1 if thats all that belong / telstra can find for you in the exchange
7-14 days is about the average porting time for ADSL2+ (based on experience)
I would stay well clear of belong. I haven't even been able to use my internet in my new house and I am already regretting changing to belong.
Put simply; nil customer service!!
Had recently got an NBN connection for one house. Very easy, they answered phone straight away (after pressing 1 for new connection). Went to get a second connection for another house (this time ADSL). Once again, answered phone straight away (after pressing 1 for new connection). Had an issue where they asked that I contact customer service. 8 times I rang customer service (pressing 2 for customer service) and each time I would listen to their on-hold music for around 20 minutes until the call disconnected. Just like that! Got quite frustrated so I made a complaint on their complaints email address. No reply, so I sent another complaint, whilst periodically trying their customer service number. After sending three complaints I rang the telco ombudsman and raised a claim with them. Then I had a light bulb moment. I thought to myself "what if I press 1 for new connection instead of 2 for customer service?". So I tried it and sure enough the phone answered straight away. I told them my problem and they said they couldn't help but they would transfer me to their complaints department. Should have guessed that my complaint would end up in a call center in India with someone reading from a list of set responses.
So now I have been told that I need to wait up to five business days to be contacted by someone.
Steer clear of this ISP, steer well clear!!!
I just put in the application today, but i am with Telstra. They say it would take 2-7 working days so we will find out soon if it worked or not.