Sydney Skydivers - No Refund on Corrupted Photos

Anth0ny on 27/02/2017 - 08:58
Last edited 27/02/2017 - 09:04 by 1 other user

Hi All,

I went for skydive in Sydney with Sydney Skydivers on the 31 Dec 2016 with 3 of my friends.

We pay $249 pp for the 14000 feet skydive and $149 for the photos sessions. After the skydive and went back home, one of my friend realize all of her photos are corrupted. And also the other friend told me that some of her photos are corrupted. I reported this to Sydney Skydivers, but they are not willing to cooperate to give us the refund.

What options do I have in here, if Sydney Skydivers is not willing to refund my friends $149 photos fee?

Sports & Outdoors

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Comments

  • aoeueoa on 27/02/2017 - 09:27

    Did you get USB copy of photos? How many photos total? How many were corrupt? Did you get any printed photos?

  • Anth0ny on 27/02/2017 - 09:50

    USB copy, and all corrupted for 1 jumper and 16 corrupted for the other jumper

  • holdenmg on 27/02/2017 - 09:51

    Um, nearly two months ago…

    I presume these are Digital Cameras fixed to your person or a Helmet.

    How were the images provided to you, by E-mail or on a SD Card?

    What format are the files?

    I'd imagine after this time the company would reformat the Memory Cards for reuse.

    Maybe try:
    http://www.fairtrading.nsw.gov.au/ftw/About_us/Online_servic…?

    Say you (or you friends) paid for a service that wasn't substantially received/delivered as expected.

    • battler on 27/02/2017 - 10:19
      +1

      ^ this.
      fair trading are quite helpful. fill out the online form.
      i have used it successfully before (against outbaxcamping ebay store)

  • [Deactivated] on 27/02/2017 - 10:00
    +10

    why would you pay to jump out of a perfectly good plane?

  • hell0 on 27/02/2017 - 11:36

    I spoke with an operator on the website via support and good news is the customer has already got a refund sorted. The options were a re-jump or refund.

    Lesson learned, the 1st point of contact is to make a case to the business.

    Great service from Sydney Skydivers. Mistakes happen and solution provided!

    • ronnknee on 27/02/2017 - 11:41

      Lesson learned, the 1st point of contact is to make a case to the business.

      Didn't OP already try that initially, which was why they posted the thread?

      • hell0 on 27/02/2017 - 11:42

        "Didn't OP already try that initially, which was why they posted the thread?"

        I guess, but maybe persistence paid off.

    • tomsco on 27/02/2017 - 13:24

      Are you telling me the organisation has told you it has been sorted, circumnavigating a response from the OP?

      I'd be interested to hear back from the OP, as the business has an agenda to make sure it sounds like it has been resolved.

      • hell0 on 27/02/2017 - 13:28
        +1

        No, I don't think you read my response correctly. No matter, I will re-word it for you…

        My consumer investigation concluded the OP was offered a refund or re-jump and chose the refund on the photographic portion of the package. As such, and just in case their is doubt of this explanation, the OP is aware of this having spoken to the business this morning themself, but after making this thread.

        • shadowarrior on 27/02/2017 - 13:33

          So….. you work for Sydney Skydivers?
          How do you have access to 'consumer investigation' data/results? Or are you Donald Trump?

        • hell0 on 27/02/2017 - 13:36
          +3

          @shadowarrior:

          No, I do not work or have ever spoken to them…

          Here is a previous investigation I undertook for a OZbargain member…
          https://www.ozbargain.com.au/node/291586#comment-4433117

          …My name is Hell0 and I am here to help :)

        • qwerty on 27/02/2017 - 13:36

          @shadowarrior:

          Someone can go to their page and send them an email or message - people have too much time on their hands to do so but anyone can

        • shadowarrior on 27/02/2017 - 16:15
          +1

          @hell0: LMAO!!! WTF!!! You are the hero Ozbargain needs! :P

        • AssociatedSydney Skydivers @ Sydney Skydivers on 28/02/2017 - 12:11

          @shadowarrior:

          Hi My name is Kira and I work in head office of Sydney Skydivers located at Bankstown.

          As this has been an ongoing conversation with the OP and Sydney Skydivers staff, the customer was offered a full refund of the video's and photo package which mind you is $129 not $149 as originally stated.

          The OP was initially offered a re-jump and for their videos and photos to be done at no charge to the customer. Op decided to take the offer of the refund which has been entered into the system to be processed today.

          It is not our goal at Sydney Skydivers for issues like this to take time, however every case is different. We endeavour to resolve any concerns, or quires in a timely manner.

          Thank you for everyone's comments, they are duly noted.

          Kira,

          Sydney Skydivers.

        • shadowarrior on 28/02/2017 - 13:20

          @Sydney Skydivers: Thanks for taking your time and replying to this thread as well as sorting out the issue with OP.

          If you notice, we at OZBargain are a close bunch, but we support good customers as much as we support good businesses and service providers. We get our usual draw of idiotic customers and businesses, they are treated accordingly and swiftly.

          Being connected with the community will go a long way. But please make that a habit instead of a one off occasion just because this case got bit of momentum. Good luck and enjoy your stay here in OZB. :)

        • AssociatedSydney Skydivers @ Sydney Skydivers on 28/02/2017 - 13:28

          @shadowarrior:

          Thank your for your message, it has been appreciated.

          My apologies for taking a while to get onto OZB, however I was only made aware of this this morning by one of our bookings staff, hence why I got straight on here to discuss the matter.

          I am available to answer any questions relating to bookings future and past by calling 1300SKYDIVE (1300 759 348).

          Blue Skies,

          Kira.

  • AssociatedSydney Skydivers @ Sydney Skydivers on 28/02/2017 - 12:16
    +1

    Hi My name is Kira and I work in head office of Sydney Skydivers located at Bankstown.

    As this has been an ongoing conversation with the OP and Sydney Skydivers staff, the customer was offered a full refund of the video's and photo package which mind you is $129 not $149 as originally stated. Our videos and photo packages are as follows.

    $99 for Photo's only
    $120 for video's only
    $129 for videos and photos combined. We also offer an outside camera option should you chose to have a third party tandem master record from a helmet camera.

    The OP was initially offered a re-jump and for their videos and photos to be done at NO charge to the customer or a refund of the videos and photos in full. OP decided to take the offer of the refund which has been entered into the system to be processed today.

    It is not our goal at Sydney Skydivers for issues like this to take time, however every case is different. We endeavour to resolve any concerns, or quires in a timely manner.

    Thank you for everyone's comments, they are duly noted.

    Kira,

  • Anth0ny on 04/03/2017 - 23:37

    yup got the refund. thank you. finally after so many phone call & email.
    weird enough after 1 week post this in ozbargain, got the refund.

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