Insurance Contents Insurance Claim

Cheesee on 16/02/2017 - 23:14
Last edited 16/02/2017 - 23:16 by 1 other user

Any advice would be welcome….Recently had a burglary at our house and computers and jewellery was stolen, jewellery will be about $10,000. The loss adjuster said that we are to get valuations for the missing jewellery and give the jeweller the claim number the jeweller will send the valuations to the insurance company for their approval, he has suggested 3 jewellers. The loss adjuster was very polite and sympathetic. When you pick the jeweller who do you think they are actually working for? The jeweller will send the valuations to the assessor, do you think that you should have the valuations first and then submit yourself after you are satisfied with the valuations, as we all know jewellers pricing is a joke, ramped prices followed by 50% reductions how can I avoid being robbed again by the deal done by the insurance co. who will negotiate with the jewelller for a discount and the shifty pricing of the jeweller who I am now having to purchase from. I am worried about starting this claim without your imput, suggestions and advice.

Cheers!

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  lupiter on 17/02/2017 - 09:13

  I assume you don't have valuation certificates for any of the jewellery, in which case the jeweller is just providing documentation to the assessor on the value (from photos, descriptions that you provide) of the stolen goods. A reputable jeweller in the area should be fine, the assessor just recommended some they often deal with.

  It's uncommon for insurance to replace jewelrey, you usually get a payout, because replacement isn't possible for old or family pieces. Your PDS or your assessor should be able to tell you if you get cash or replacement, and how much is covered. It's not clear whether you're expecting them to replace it or just send you the money?

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    Cheesee on 17/02/2017 - 10:57

    Thank you for your comments….we have $14000 cover for the jewellery so should be enough also have receipts or photographs for most items but will have to describe some pieces to the jeweller. Some of the items are heirlooms and cannot be replaced other pieces my wife did not wear anymore so they won't be missed. We would prefer cash and maybe purchase some new jewellery but select from various jewellers when the price is right. I suppose what I am wondering is can the insurance company insist as part of the claim procedure that you have to select items from the jeweller that has provided the valuation. Cheers!

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  ronnknee on 17/02/2017 - 10:18

  The jeweller will send the valuations to the assessor, do you think that you should have the valuations first and then submit yourself after you are satisfied with the valuations, as we all know jewellers pricing is a joke, ramped prices followed by 50% reductions how can I avoid being robbed again by the deal done by the insurance co. who will negotiate with the jewelller for a discount and the shifty pricing of the jeweller who I am now having to purchase from.

  That's a bloody long sentence.

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    Cheesee on 17/02/2017 - 10:39

    Sorry left school at 14 hope you did not get out of breath to much with that long sentence