Shopping Square going under?

Lhugh on 08/02/2017 - 14:16

I have waited 3 months for a refund and have posted numerous requests for an update via SS's website ticketing system.
Not a single response for over 2 months.
Previously they would at least acknowledge the query and reply a couple of days afterwards.

My guess is that SS is having cash flow issues and what usually follows is receivership.

In any case, a general community warning regarding dealing with SS, lack of customer support and potential warrantee issues down the line.

Anyone with an update?

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Comments

  • Agarwal on 08/02/2017 - 14:24
    +2

    Did you pay by Credit/Debit Card? You could contact your bank and do a chargeback. (Assuming that you purchased it within the chargeback timeframe which I think is 120 days)

  • garetz on 08/02/2017 - 14:50
    +4

    stop waiting, do what you have to do.

  • CyberMurning on 08/02/2017 - 15:30

    really? they are part of APUS right? quite good i think

  • tomsco on 08/02/2017 - 15:31
    +2

    That explains the unsubscribe issue - they can't afford to put in the unsubscribe button into every email.

    • psyren89 on 08/02/2017 - 17:55

      That contravenes anti-spam laws.

  • universe on 08/02/2017 - 15:41

    maybe that half a million fine from the ACCC for the email issue hit them deep. I have had issues with getting refunds from them recently. Just chargeback or dispupe in paypal. Horrible business.

  • enzioFirenze on 08/02/2017 - 16:57

    bloody hell, I figured something's fishy when they asked me to close the eBay request in order to send my lost-in-transit item, I held it off but it's gotten expensive so I didn't want the refund and buy it again nor did have enough time to get it before I head overseas so the idiot me closed the request, hopefully I'll get the damn thing, if not, I'll have to resort to PayPal I guess.

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