Coles / Optus Mobile False Advertising

malkakas on 01/02/2017 - 14:10

I was on Optus prepaid and my prepaid expired on 27/01/2017.
I saw the Coles mobile prepaid deal that offered 5GB bonus data for the first $20 recharge and decided to get that.

Once I activated Coles mobile sim and ported my number, I did not get the bonus 5GB data.
Then I called the Coles Mobile Customer care number(1300 644 741) and it directed me to Optus call center.

The person at call centre said to me that since I was in Optus network before I purchased the Coles sim, I am not eligible for 5GB bonus data.

I told her that coles mobile advertisement does not specify that the offer is not valid for customers moving from Optus to Coles Mobile.
She also said that Coles mobile is just a brand name used by Optus and everything is handled by Optus.

In my understanding it is a complete scam, Had they clearly mention that it is not applicable to customers moving from Optus to coles mobile, I would not have bought the coles sim.

I got a screenshot of the coles mobile advertisement, just in case if I need to raise it with TIO.

has anyone else had the same experience.

Mobile

Related Stores

Coles Mobile
Coles Mobile

Comments

  • djones145 on 01/02/2017 - 14:38
    +1

    "New customers who activate onto Coles Prepaid and recharge $20+ by 07/02/17 will receive bonus 5GB data inclusion on their first recharge only"

    they don't really define whether its new customers to coles or new customers to optus. Not a scam, just the terms and conditions are not very clear

    • Hellfire on 01/02/2017 - 14:49
      +8

      A reasonable personal would expect that new customers were ones that were new to Coles.

  • k-rokfm on 01/02/2017 - 14:49
    +3

    "Bonus data: New customers who activate onto Coles Prepaid and recharge $20+ by 07/02/2016 will receive bonus 5GB data inclusion on their first recharge only."

    This is the under the main image on the website.. It is pretty unclear as they dont really state anything about Optus - although when you view the PBS it links you to the Optus website.

    On the above statement i would probably be pushing for the bonus data as it state "who activate ONTO coles prepaid" and doesnt state activating onto optus

  • coin saver on 01/02/2017 - 19:07

    "Once I activated Coles mobile sim and ported my number, I did not get the bonus 5GB data" Don't you also have to recharge the $20?

    • malkakas on 03/02/2017 - 11:38

      I got that.
      You have missed the line
      "I saw the Coles mobile prepaid deal that offered 5GB bonus data for the first $20 recharge and decided to get that."

      • coin saver on 05/02/2017 - 18:38

        "Once I activated Coles mobile sim and ported my number, I did not get the bonus 5GB data." Activating the sim and porting your number is not a recharge after doing this you must then add another $20 to your sim to get the bonus.

  • malkakas on 08/03/2017 - 14:59
    +1

    Update: I took the matter to TIO. Optus later agreed that the advertisement was not clear enough for an average user. they granted the 5GB bonus data.

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